We were so lucky to have met Jason the general manager at Airstream Minneapolis ! Him and his crew…read moretreated us like family and bent over backwards to help us with our airstream and trip. Seriously some of the nicest people we have encountered in this state. The facility was incredible along with the beautiful varity of airstreams. If you are thinking of purchasing the best Rv on the planet drive to Minneapolis to get one! We drove from California and it was well worth it! Thank you Jason for the hospitality- we are forever grateful

September 2024 update - I needed a replacement skylight for my Airstream due to a crack and leak. I…read morewas going to just order direct but then thought the dealer may simply have them in stock since it's a common replacement item. Nope. I did agree however to have them order me one and ship directly to my house. After 10 days I received a bag of fuses. I called to get it straightened out and was told a bunch of orders had gotten messed up. The gentlemen called back to explain he mistakenly shipped a different order to me. I connected with him today and was told my order still hadn't shipped with no ETA. Should have just ordered direct.

The sales and service departments were great within our first year of owning our camper. Following…read morethat, it was challenging to get in touch with the service department because there wasn't a direct phone line (you had to go through their national customer service line). We tried to schedule our winterization with them again this year and never heard from them. After submitting the request online, it was nothing but crickets. I finally called and made my way to their service department who shared they were no longer taking appointments because this location was closing.

Not sure how they could improve. The sales staff, especially Bruce is great. We were very…read moredisappointed in them backing up their repair work. 1st the water heater we needed to half the summer to get. Since we had it in for repairs we thought it would be nice to have a new fridge. It took the rest of the summer to order it and install. Then the fridge was half the size of the original one. We have to pack an extra cooler to store milk and drinks. We took it out for a trial run for a fall weekend when we finally got it back. The water heater worked fine but the fridge didn't. We took it back and they "fixed it". We had to put the rv into storage right after we got it back so we didn't get to take it out camping until the next season. In the spring it worked ok until mid summer. Then it started acting up the same as before. We took it back when we had time to but they said it was out of warranty. It was going to cost for them to look at it. We took it back and will be bringing it back to a more reliable service provider. Very disappointed. The crew that works on the RVs is great, the office management isn't very helpful. So sorry to leave a bad review, we usually like to leave good ones.

I purchased my first camper this summer. I have had many issues with the solar panel and battery…read more The only answer I get from them is look at the manual. In fact when I got my walk through he referred to looking at the manual for a lot. I found that they did not connect my solar panel and they put the wrong size fuse at the battery. I have since talked to many people (not elk river) and have resolved the problem.

In the two years since I purchased my little camper at Elk River Rv, their excellent service didn't…read morestop after they ran my credit card. I bring it back to have it winterized, un-winterized, and to repair the damage I cause through my own silly mistakes (like leaving the electrical cord plugged in as a pull out of a campsite). I wish all companies were run with such integrity and friendliness.

Bought a Brand new RV from this company a few months ago. The experience was just OK up until the…read morepoint of sale, then things got much worse. I can't get through to my sales rep, service calls and questions have not been addressed, I even called the sales manager and could not get through to a real person. So far, including all my calls, I have only once had a return call and that was before I actually took possession of my new RV. They were very interested in making the sales but not in any follow up afterward. I at least expected a so called manager to return a phone call. I would not recommend this company if you expect any service after the sale!

We bought a UTV trailer made by Floe a year ago. What a beautiful trailer, and the staff second to…read morenone! Had a spare tire mount recall, and we live an hour away. Stopped there ladt Saturday on our way to a wedding.... 2:14pm.. They close at 2:00pm! The staff was kind enough to take care of our recall and send us on our way anyhow! John was the fella I dealt with. Stand up guy, and went the extra mile to please a customer! I will only buy my future trailers from these folks, as I appreciate the customer service and kindness!! Kudos to you all at M&G trailers! Great company!!

Tara, Meaghan and John G went above and beyond to help me with emergency new tires for my boat…read moretrailer. I screwed up the tire size, 14" not 15", they put the 15's to stock and found 14's, all in a driving rain. They never lost their sense of humor. It's worth the drive from Eden Prairie for this kind of service. Pricing was also quite reasonable. Russ W

I looked far and wide in 2016 for an MBZ Sprinter motorhome. Nothing in my area was affordable, so…read moreI looked across the country and found a nice coach at Pleasureland RV. Through the ad, other internet research, and dealing with salesguy John Storkamp, I was able to put together a long-distance deal on a creampuff of a coach with low mileage (from 2000 miles away). John went above the call of duty to video phone me and walk me through the coach step by step, point out any problems, send me photos of the problems, and then had all of the problems fixed once I put down a refundable deposit. He even had the coach A/C unit replaced and replaced one of the passenger side graphic swirl stickers, as well as having the generator serviced. Sounds crazy but my lovely bride & I flew a redeye to MN after making a solid (but refundable) deal from 2000 miles away. Saved about $13000 from inflated SoCal prices. John had the coach ready to rock upon our arrival. The deal was great, with no surprises. We then took a 4000 mile roadtrip home across 'MERICA around Independence Day, via Jellystone Nat'l Park, The Tetons, Jackson Hole, Cheyenne, Santa Fe, etc, with no problems. Several months have passed now with only routine issues. Just wanted to tip the hat to John & Pleasureland RV for the excellent transaction.

Don't Order anything as far as replacement parts from them! We desperately needed a fridge, I…read morerealized I ordered the wrong one, of course, I called as soon as they opened to try and cancel and reorder the right one, they said I had to wait for it to ship and refuse and pay $350.00 to ship it back! That is so crazy to me, I was willing to try and get the correct product, they didn't care, I guess we aren't already getting screwed enough with everything so high already and items not lasting over 2 to 3 years, and not to mention, I was willing to order the correct one. I will never trust this place or order from them again, BUYERS BEWARE OF THIS COMPANY ONLINE!

Great customer service! We came from Camping World in Monticello after receiving horrible service…read morethere and the guys here helped us get what we needed! Thanks!

SERVICE: In my opinion, the service a dealer provides is what makes a customer want to buy from…read morethem, either for the first time, upgrades, add-on parts, supplies, or future campers. I had to buy a new camper while snowbirding in Gulfport, MS, because the 2006 camper I had developed too many problems to keep fixing. I am home now and I need some warranty work on my 2023 Forest River / Prime Time Crusader and my factory rep provided Minneapolis Trailer Sales as a warranty service dealership. I called them twice on 5/9/2024 and both times, Steve, their warranty rep, was too busy to talk with me, so I left my name and cell phone number for a call back. I was promised he would call back ASAP. He didn't call back. So, their service department is either too busy, understaffed, or just doesn't care; whatever, it is not someplace to go to for service. Lesson learned? Don't buy a camper from Minneapolis Trailer Sales if you want good service!

We had a terrific buying experience 13 years ago so went back for our upgraded version and had…read moreanother great experience. I really appreciate the attention to detail and lack of sales push. Will definitely buy from them again.

Today you failed Carlson Toyota. In 2023 we purchased two new vehicles and currently service them…read moreat your location. We have had an ongoing issue with the 2024 Tacoma and the hitch pin. I was calling to find out if there was a solution as this is a known issue for this truck. We purchased an e-bike rack and it has a threaded hitch pin to minimize shakiness on the bikes... and you guessed it. The pin doesn't fit. We have been all over town hardware, big box, any place we could think of that would have a solution. As I mentioned above, I thought the dealership must have heard about this hitch pin issue and maybe you would have a solution. I was transferred to parts, asked if I could hold and 15 minutes later I finally hung up and called back. I was transferred again to the department only to have the line ring, and ring, and ring. I called back a third time and was transferred to the accessories person and got voicemail. Bummer. Normally your customer service is top notch, whatever department we are dealing with. You may want to revisit your "on hold" meaning. Heck, if they were that busy... take my name and number and call me back. Now, I just feel unimportant.