Customer service is severely lacking. I'm a supervisor for a call center and granted while the business' are totally different. I understand basic customer service. They don't have it. Today I went to Marley's House, not my normal smoke shop, for a replacement glass for my Valeryian 3 tank. They did not have glass for my tank so we tried to adapt some of the glass they had there but none fit. I ended up buying a TFV9 SMOK Tank for my mod which at that time their selection for tanks was also very minimal with an option of only 5 or 6 choices. I went with a mid grade option, priced at $40 dollars, which is standard value for a product like this. However, I was sorely disappointed with the product as the tank had leaked fluid through the coil or tanks faulty gaskets and soaked my pocket with vape fluid. I have had a bad history with SMOK but hadn't heard of this product so wanted to give it a shot. Also was not provided with a receipt. Welp, my mistake. Should have waited till I could go home to my standard smoke shop. Decided I would head back and see how they would make this purchase of a faulty product right, I expected a refund and requested one upon entry of the establishment. A young kid greeted me and seemed frustrated by my request. I was more than pleasant because I understand it's not his fault or the business' but that these things happen from time to time. Didn't matter. Soon as he heard refund he got, well not an attitude, but certainly shifted his demeanor. He started sucking his teeth saying, "oh yah I'll have to check on that for you. I don't think we do returns or refunds." No sign posted anywhere that purchases are final might I add. After a brief call with his, what I assumed manager, which began on speaker but after his "manager" asked when I came in, which I told them just earlier today and the rep explained the situation he started spewing obscenity's at the rep and he then took him off speaker so I heard nothing more of that conversation. He came back and told me he would have to try to change the gaskets and coil to see if it was just a bad part and was still good. Still refusing my refund. I agreed as, again, still trying to be cordial and pleasant. He spends 10 minutes figuring out how to take the thing apart. Also at this point the kid has stopped even looking me in my eyes which was incredibly disheartening and just rude. Replaces the parts and just sets it in front of me stating we have to wait a bit if I have the time, also to hit it like crazy for whatever reason. I didn't. Just blew into the device. Set it down and asked what would happen if I leave and get another pocket soaked with vape fluid. He said he would check, called his boss, and mid conversation the device started leaking again. I brought it to him and showed him the leak. He told the manager and the manager said STILL no refunds. Have to swap the product for the same thing. I told the kid I refused any exchanges as I have a bad past with SMOK and already knew the rest would be the same. So I really just wanted my money back, which I explained. The rep refused and stated it's on the receipt that all sales are final. There are no signs anywhere and well, I wasn't given a receipt so they should make that WAY more well known, a simply, "just to make you aware, all sales are final. Excluding qualifying exchanges." Would solve so many issues that will continue to arise. I left the product on the counter and told them to have a great night and enjoy my $40. Pretty sad that a, at least the sticker on the door said, locally owned business would refuse to refund a new customer but instead continue to shove faulty products down their throat. Needless to say I will be spreading the word and WILL NEVER return to Marley's House in Pinellas, Tampa, or any other locations. Instead will be on the look out for Cloud house. Tried and true and never let me down once, unlike Marley's on my first visit. 1 star for horrendous customer service they do have a decent selection of water pipes although all very generic and standard. None with any real unique flair. Also an okay selection of fluid and other various items. But that's it. They are also having employees write faulty reviews, Just sad. read more

This is one of my favorite Kratom tea shops in St. Pete. The shop is always clean and they have accessible parking in the back. Their kratom teas are good and they have a large selection of flavors. One of the reasons why I like to go to this shop is because of their awesome staff. Taylor and Andez are friendly, professional and knowledgeable. They always greet me when I walk in and are very helpful if I have any questions. They also have specials throughout the week and offer punch cards for discounts. Highly recommended. read more

The service was great. They were very understanding. It was closing time and she still made way for us to finish our shopping

I've been to this location several times, and just like my experiences at its sister locations in St. Pete and Clearwater, l've always received friendly and helpful service. In addition, I appreciate that the owners and managers are diligent at making sure the store is well stocked. Unlike many other similar shops, I've never left this location because something I needed was out of stock. Thanks! read more

See all

Marleys House is the best smoke shop I've ever been into. The manager Taylor is amazing and Tez can answer any questions I have about any of the products they sell. They always address me by name when I enter the building and they just make it such a bad ass environment... #TeamPinellasMarleys read more

Great store awesome location huge selection lots of CBD products. And the staff is very friendly!

I bought a disposable delta 8 vape and tested it out in the car and it didn't work, I was back in 5 min. later and then guy said there's nothing he can do once I leave the shop... okay I understand that, but shouldn't there be a policy where they LET PEOPLE KNOW so we can make sure the products actually work before we waste our ur money??? I'm $43 down now and there was no wanting that that was a thing. Very disappointed read more

Charge more than they say I went in for JUUL pods, the lady behind the counter rings it up, says my total was 20 dollars. Come to find out, she charged my card 28 dollars. When I call to see what's up, the say "there was a mix up in pricing, we are sorry." No attempts to fix or rectify the issue. Apparently this his happened a few times here, this is just sad man. I liked the spot to, close to home, friendly staff. Now y'all just some cheats to me. Never again. read more

Went in for 2 teas to go. She charges me $26 while it's all you can drink teas for $21. Total rip off and they use Styrofoam. Not happy.

This place is awesome. Katrina is an awesome manger and her staff is the best! It's super chill and everyone is so helpful and nice. They have amazing Kratom freshly brewed and awesome flavors! 5 STARS ALL THE WAY! read more

Friendly staff, but overpriced af. Too many other local shops to give your business too that aren't here to rip you off. Here's an example: I went to buy a 3 pack of pads for my smok novo and they wanted to charge almost $25, but Vapor Vault on 4th street was selling them for $13. Do the math. read more

This place is the worst. Chick behind the counter talks me into getting this pen cuz it has a warranty and I can bring it in to the store and exchange it. Less than a month later my pens dies and I jus went in to The store and same chick is behind the counter and tells me she can't exchange it cuz they don't carry it anymore, won't give me reimbursement so now I'm left with an expensive hunk of shit. People suck, never Goin to this place again! read more