Apparently all the reviews about their scheduling/desk staff is correct. I kept trying to use their…read more"hold my place in line" feature when calling in and never get a call back. After a week of this, I finally opted to just sit on hold. Turns out they never have a massive queue, the wait is never more than a few minutes. But the staff is an absolute nightmare. Today I spoke with "Hamza" and he talked really quietly unless he was talking over me (which he did the whole time) and refused to make any changes after I explained I have an Auditory Processing Disorder. He then put me on hold to speak to a colleague, left me on hold for nearly 10 minutes then returned to say I needed to send an email. I don't have an email address for them and when I asked why he couldn't schedule me if he's a scheduling operator is because his colleague said they needed my referral first. I told him I have a PPO and don't need one but I can provide contact for the 3 doctors that made the reco I speak to a neurologist if they need. He said his colleague thought I had an HMO - I asked why he would think that and he didn't answer just said he would schedule me. I asked with who and he gave a name I didn't recognize. I asked him to stop, please because it was clear there'd been some miscommunication. He hadn't even taken my insurance so he'd be scheduling blind AND I was calling to get the availability for a specific neurologist at their location. When he again interrupted and reverted to speaking at an inconsistent pace/volume I stated this clearly wasn't working and asked if he could transfer me to someone else. He said yes, put me back on hold, and then rerouted me to the main menu instead. With no other option I re-entered the queue for scheduling operators only to wait my turn and be hung up on. I have since called back at least 5 times, and tried an alternate number for the office I found online. Every time, I wait in the queue, and then when my turn comes, I'm hung up on. I'm sure Hamza thinks he's hilarious but I will be reporting the behavior to my insurance company, and the ADA at bare minimum. I guarantee this behavior is not limited to his phone interactions and if this is how he treats someone with an APD, I cannot imagine how he treats stroke survivors and those with significant cognitive impairment.

I could not read what he wrote for my husband 's continued…read morecare!!!! I called the office and the doctor is not available until 2 pm!! today!'n

Right before Covid I didn't have health insurance but needed a doctor. I found Dr Chaudhary while…read moredoing a Google search and reading her reviews. Her price for a basic exam for cash paying patients was so reasonable my husband and I decided to give her a try and I'm so glad we did. Dr. Chaudhary stays on top of my tests, health concerns, medication and overall well being. She is so thorough at every appointment. She encourages you to ask questions because she wants you to understand your health. I also appreciate the office staff because they always do such a great job with getting your referrals done, contacting the pharmacy and just making sure all your paperwork gets processed. I always lose my lab worksheet, but they never make me feel bad about it. I had two visits before my new Insurance took effect. Once it did, I selected Dr. Chaudhary as my primary care physician. It's a great location, easy to get to off of the 405 freeway, the office is neat, clean and organized. If you need a primary care physician, I highly recommend Dr. Chaudhary.

After seeing some mixed reviews, I felt compelled to share my experience because mine has been…read morenothing but positive. I've been seeing Dr. Archna Chaudhary for a while now and honestly have had a really great experience. I've been to each of the multiple locations, and all of them are clean and easy to get in and out of. The newer office by the Long Beach Traffic Circle is especially nice. Wait times are very reasonable, I'm typically seen within 5-10 minutes... and to be fair, half the time that's because I'm walking in right at the last minute. As for Dr. Chaudhary, she's been great. She actually listens, takes her time, and explains things in a way that makes sense. She has a good balance of being gentle but also straightforward, which I personally like. I've never felt rushed, and she's open to talking through different options instead of just immediately prescribing something. I've also seen a few of the nurse practitioners and they've all been pleasant. If you're on the fence because of reviews, I'd just say go see for yourself and form your own opinion. I've recommended her to friends and family and would continue to do so.

My wife came under Dr. Yafeh's care after months of a frightening and rapidly progressive…read moreneurological illness. She had gone from being healthy and independent to suffering severe dizziness, slurred speech, loss of coordination, profound weakness, and eventually an inability to function normally. Despite extensive testing and evaluations at multiple facilities, we still did not have a clear explanation for what was happening to her. Dr. Yafeh did not give up on her. What stands out to me most is that Dr. Yafeh continued looking for an explanation when the obvious answers were not working. The records show that my wife had already undergone extensive brain and spine imaging, EMG testing, antibody testing and IVIG treatment without a satisfactory diagnosis or meaningful improvement. Instead of dismissing an extraordinarily complicated case, Dr. Yafeh pursued the possibility of a serious autoimmune neurological disorder. She treated my wife aggressively. Then came what our family considers the critical turning point. During this neurological investigation, imaging revealed a suspicious right axillary lymph node and an abnormality in the right breast. Dr. Yafeh continued to push the investigation forward, including biopsy of the suspicious lymph node. The biopsy ultimately revealed metastatic carcinoma, and the records show that hematology/oncology and breast surgery were brought into the case and chemotherapy was initiated during that hospitalization. Dr. Yafeh also recognized the potential connection between the newly discovered cancer and my wife's devastating neurological condition. Her documentation specifically describes the neurological symptoms as a paraneoplastic syndrome and anticipated that treating the cancer could help bring the neurological disease under control. That is why it is difficult for me to describe what Dr. Yafeh did for our family simply as "good medical care." From our perspective, her persistence helped uncover a cancer that had not previously been identified while my wife's neurological condition was becoming progressively disabling. At the same time, she treated the autoimmune neurological process aggressively rather than waiting for every unanswered laboratory test to come back. My wife subsequently began the long road toward recovery. Today, when I look back at how sick my wife was and how uncertain her future appeared, I cannot separate that recovery from the persistence, clinical judgment and determination Dr. Yafeh demonstrated during those critical weeks. There were many physicians, nurses, therapists, oncologists and other medical professionals involved in my wife's care, and I will always be grateful to them. But Dr. Banafsheh Yafeh holds a very special place in our family's story. She took my wife's condition seriously. She kept searching when the diagnosis was unclear. She recognized that something much larger could be occurring. She treated the neurological disease aggressively. And when evidence of cancer emerged, she helped connect the neurological and oncological pieces of an extraordinarily complicated medical puzzle. My family believes Dr. Yafeh helped save my wife's life. There are no words that adequately express what it means to watch someone you love begin to come back after fearing that you might lose them. For giving my wife that chance, and for giving our family hope when we desperately needed it, I will always be profoundly grateful to Dr. Banafsheh Yafeh. She has my highest possible recommendation and my family's lifelong gratitude.

After suffering a stroke and an AVM rupture last year, followed by a craniotomy, my entire life…read morechanged overnight. Before all of this, I was a healthy 30 year old who had never dealt with any major medical issues, so navigating recovery was completely new and overwhelming for me. Throughout this journey, Dr. Yafeh has been an incredible source of support, guidance, and I am still under her care today. She is one of the most compassionate and thorough physicians I have ever met. She regularly checked in on me, followed up when needed, and prescribed medications that helped significantly with the severe headaches I experienced after surgery. I am completely weaned off meds now. At the same time, she never made me feel pressured to take medications if I wasn't comfortable. Instead, she always listened to my concerns and worked with me to create a treatment plan that felt right for me. What I appreciate most is that she never rushes through appointments. She takes the time to answer every question and explain things in a way that makes sense. As someone who had never gone through anything like this before, I had a lot of questions, and she never once made me feel bad for asking them. She listens and makes you feel heard. Dr. Yafeh also took the time to educate both me and my husband about what recovery would look like and what challenges we might face along the way. She helped us understand how to navigate this new reality and gave my husband guidance on how he could best support me during my recovery. She has been incredibly helpful with disability paperwork, work restrictions, and helping me obtain modified duty so I could safely transition back to work. In addition, her staff have always been kind and helpful. Most importantly, Dr. Yafeh helped me regain confidence in myself after a life changing event. She helped me adjust to my new normal and reminded me to give myself grace during the recovery process. I am grateful for her expertise, patience, kindness, and unwavering support throughout one of the most difficult times in my life last year.

Took My Husband for an annual physical, they never checked his heart or asked the questions that…read moreare common with an elder patient. Dr wouldn't listen to our problems, and then doctor walked out the door and never came back. We have issues that needed his attention!!!!!! My husband's memory is gone and he can't hear in his right ear and all the doctor said "you have wax in your ear" Then he said "we shouldn't take the wax out because then he'll need a hearing aid". WTF.! My husband has dementia and the doctor wouldn't listen to us! he also is a cancer survivor and they never asked any questions relating to his colon cancer. Then they said they're gonna take blood, but they did not tell us when we would get the results. The whole purpose of this particular appointment was to a get A. Get a physical B. Get the results of the CT scan C. Address the constant urination problem, He walked out the door before we could finish any of these issues and never came back. I need to have two doctors signature in order to use my long-term care for my husband, but this doctor just walked out the door and didn't do anything about it‍ my husband is 76 and they never asked him any questions. I would NEVER recommend this doctor to anyone! I will be looking for a new doctor as soon as possible! Betty Kelly

Love Dr. Phan! He's kind, caring and really listens. It's hard to find an HMO doctor this good.read more

It's taken me years to find a good doctor in LB. I was about to quit looking when I found Dr…read more Rouzroch. He's, by far, the best doctor around! He is very thorough. He listens to me and makes sure I get the right referrals and he reads all the reports from your other doctors. He specializes in geriatric care, an often neglected and discarded population. He takes his time with his patients. I highly recommend him and his wife, Dr. Bardi, who works from the same office and is equally commited to their patients care and well-being. They are amazing. and their office staff, Sheryl, is on top of things. They are a great team and i plan to continue my care with them.

My parents have been patients of Dr Siamak Rouzroch for approximately 24yrs. My father has had many…read morecomplaints regarding overmedicating and other things that have bothered him throughout the years. My mother always convinced my father to remain with Dr Rouzroch. Recently, my father expressed the desire to change his primary doctor to the same one that his sister has. After I met the new primary doctor, I agreed. She is wonderful! Today I informed Dr Rouzroch's office of the change and thanked them for their care. Dr Bardi, Dr Rouzroch's wife, wished us well. Dr Rouzroch called myself and my father and spoke poorly of our new primary doctor and doesn't even know who she is! He also spoke poorly of the new medical Optum, as well. But it is what he done next, that impelled me to give this review!!! He called the pharmacy and closed out ALL of my parents medications. And what's worse, he KNEW that my parents new primary care physician is not effective until February 1st! He KNEW THIS and did not care! I'm so disappointed in the vindictive traits that Dr Rouzroch has displayed. Even the pharmacy mentioned that this action was highly unusual. They stated that Dr Rouzroch also tried to have my parents prescriptions that are ready for pick up....canceled! This is beyond ridiculous, vindictive and very unprofessional. A doctor that I had respect for, has lost all respect. He may be a good doctor, despite his many mistakes throughout the years, but he is NO longer a respected doctor. BEWARE. Sincerely, Karen Elder

Came in today as a new patient/ referred by my husband lol. We used to have Kaiser :(…read more Wow I was so impressed here. The front office and back office staff is so nice and friendly. I felt very welcomed. Fantastic customer service. I would definitely be back and bring the rest of my family here. Dr. Malek is great. She goes over the top with patient care. She pays attention to all my concerns and complaints.So blessed to have found the doctor for me. Thank you

Dr Malek is fantastic, thoughtful, and takes patient care seriously. I appreciate the diligence and…read moreprofessional work of Amy and Melissa. Thank you ladies.

Our family would like to express our deepest gratitude to…read moreDr Tehrani, Jeanest, Alex, and the entire staff for taking care of our mother especially on her final days. Thank you!

Doctor Michael Therani is by far the best doctor I have encountered. He is incredibly…read moreknowledgeable, compassionate, and always makes this patients feel heard and cared for. His professionalism and dedication to patient care truly stands out. I am very grateful for the excellent care and support he provides . I highly recommend him to anyone who is looking for a good physician.

Being from Canada and having been in this country for 23 years now. I am extremely grateful to have…read morefound Dr. Samawi!! I've had several doctors in the past and after meeting Dr. Samawi, I never went anywhere else. His approach to his patients is caring and he doesn't ever make you feel like you're just a number in his office. I've been seeing him for years now and so happy with his continued care. As a Patient Care Advocate of 4 years in healthcare. I needed to come on yelp to post a review for him because I truly believe everyone deserves the care he gives. Highly recommend him! I can promise you, you'll be in great care with this doctor. Thank you, Dr. Samawi for years of great care. Your work and staff members don't go unseen.

Dr. Samawi and his staff are all of the highest caliber, and have never failed in their…read morecommunicative and caring manner. dr. Samawi always takes the time to listen to the nuisances of my condition with patience, which leaves me with a feeling of hope, because I always feel truly listened too. I would recommend them.