You do not get what you order. My order was so different from what was pictured and wasn't even…read morenear as pretty as the one I ordered.

They do a beautiful job, have elegant arrangements and professional. Never been disappointed in…read moreall years dealing with Winter Floral and Antiques.

When my husband passed, I wanted to have a lovely tribute for him at the church. The funeral home…read moresuggested a well known florist. I worked with them and they were OUTRAGEOUSLY expensive and would not budge. I then went to CCF and Debbie worked with me and cut the bill from the other florist by 1/3. I will always go to Charleston Cut Flower. My husband's flowers were spectacular and Debbie's suggestions were amazing. The setting was gorgeous with plenty of flowers.

We were very disappointed with the arrangement as it seemed like bare minimum and cheap. This…read morewasn't what was presented or promised. I thank you for the response. I also believe that some of the problem was we didn't actually talk to your staff directly, we only talked to the director at the funeral home about the issue of undersized flowers in the arrangement. They had promised the arrangement would still be made full for display. I think the fairest thing for me to do is raise your stars. I recommend in the future your establishment discusses with the customer directly.

Agree with everyone here, should be "0" stars. Ordered through Teleflora and the utilizes this…read morelocal group and the flowers were wilted and didn't match what we ordered. Terrible customer service and had to dispute the charge on my credit card. I highly recommend NOT using their products or services.

Only a one star because I can't choose ZERO! This place is horrible! Order was not delivered…read more Called and they said it would be sent out the next day. It wasn't. Called again. They didn't know anything about my order. Put me on hold for 25 minutes until I hung up. Then they were closed and did not answer. Called the emergency line and talked to another person who didn't know anything as they were in rentals and didn't have a computer. Said he would call the office and check into my order. Now waiting for a resolution.

Great service beautiful job on the flower arrangement and fast delivery. Thank you so much for…read moremaking it a pleasurable experience.

Since I have lived in the Los Angeles, CA, area for almost 10 years but have family members back in…read moremy home state of WV, I have utilized Art's Flower & Gift Shop online and over the phone to ensure any flower arrangement orders I have chosen could be made on short notice, whether it has been for Mother's Day, birthdays, get-well, or other occasions. The various staff members that I have spoken to on the phone have always been very kind and straight forward with me regarding which flowers are in season, whether or not they have certain flowers in stock due to high demand or if they would be able to deliver last minute orders on time. They have come through for me every single time. They were even willing to make a special arrangement that was not shown on any of the main floral websites because a relative of mine was sick and I knew she loved specific flowers but none of the arrangements shown online offered all of those flowers together. So the staff member and/or florist made a special order for me once I explained how and why I wanted a specific arrangement. They were very professional, kind, courteous, understanding and accommodating. They also didn't charge extra for the special arrangement I requested. Once the flowers were delivered, I was able to see the arrangement when my family member sent me a photo. I was so happy that they made sure to make and deliver my order just as I requested. My family member loved that all of her favorite flowers were arranged together in such a beautiful way. There has only been one time when the flowers I ordered were accidentally delivered to another customer. But it was Mother's Day and I could understand how a mistake could have been made when there were probably hundreds of other orders to be delivered. As soon as my relative sent me a photo of what was delivered to her and I recognized that what she received was not what I had ordered, I called the store and informed them of the mistake but I also let them know that I understood how busy they were and mistakes could be made. They were very professional and immediately apologized, remade what I had ordered and still had it delivered on time to my family member. I would highly recommend Art's Flowers to anyone wanting to send their loved ones flower arrangements, gift baskets or any other type of product they offer.

30 plus dollars for delivery.. What a joke, and it was local! Plus this app won't let me select…read moremuch, so that also sucks!! No value at all

We have ordered from them 3 times in the last month and none of them were correct. Today my husband…read moresent me flowers for our anniversary and I received flowers with with a Happy Birthday balloon instead of Happy Anniversary. Will not be ordering through them again.

Public review for Designs by Barb and James in Oak Hill, WV…read more I was desperately searching for an excellent florist to design my Father's funeral standing spray and learned that Barb and her team were the absolute best in the area. Sadly, when I called, I was told that they do not deliver to the area where my Father's service is. It was too far from their shop. I asked to speak to Barb, the owner, and explained to her why this was so important to me and began pleading for her to do my design. She instantly agreed and offered to drive over an hour for the delivery to the funeral home with a delivery fee. I explained what I wanted and sent her photos of ideas and she and her team got to work. Their shop did this with only a two day notice. Barb texted me the attached photo tonight for approval of the completed design and I was overwhelmed with joy. She and her team created exactly what I wanted. The flower design couldn't be any more perfect. Barb, you and your team are incredibly talented. I will forever be grateful to you and your shop for helping me express my love for my Father through your stunning flowers. With gratitude, Shawn Hanshew- San Francisco, CA

I am a loyal customer of this floral shop and use them exclusively for all my needs. They're made…read moremultiple bouquets for me and my hubby when we were dating. Then, when we married, they did all my wedding flowers and a live cake topper. We've sent many arrangements to many friends and relatives and bought decor items as well. Just a visit to the shop is a visual experience. They listen to my wishes and do their very best to do exactly as I say. I'll proudly put my name on this review. Esther Gibbs (Stover)

We ordered flowers for a family funeral on the same weekend as Valentine's Day. Kristen was so…read morekind and helpful and the flowers we received were absolutely gorgeous. Thank you.

Excellent, professional service. Recently when my mom passed away, all of the flowers from Special…read moreOccasions had an acknowledgement address to which to send thank you cards. The flower shop of another name in Clendenin not only did not have addresses on the cards, but they were very unfriendly, did not know the addresses. Bravo to Special Occasions!

Full disclosure: I've never actually walked in this door of this establishment. But given that it's…read morea florist, that's not actually necessary. Rhonda's recently prepared a beautiful floral arrangement that was sent to my mother-in-law's funeral. Her work was lovely, though if that had been the beginning and end of my experience with this shop, I probably wouldn't have written a review. Just not in the reviewing mood these days, I guess. While the flowers were beautifully arranged and of excellent quality, that's not uncommon. But the customer service that I got from this shop was nothing short of amazing. I wanted to send a thank-you note to the relatives who sent the flowers but, having never met them, I had no contact information. I contacted the flower shop which, in bygone days, would have had all the information I needed. I asked Donna if she had the mailing address for this relative but she couldn't find the order. She went on a hunt for it that lasted several days and wound up involving the owner of the shop as well. Other florists that I'd made similar requests of basically blew me off with a "we don't have it" but not Donna and Rhonda. They considered it part of their customer service, both to the purchaser and the recipient. They kept me apprised of their progress via several phone calls and, eventually, the got me the information I needed. Now this may sound like a small thing, but anyone who has been in the position of mourning a close relative will agree that a kindness done at that particular time carries an incredible amount of weight. During our conversations I came to understand their customer service philosophy. This is the only florist I've ever heard of that has a private family space for those ordering funeral arrangements. It has privacy, comfortable furniture and a phone in case family members need to be called. They provide not just flowers here but care, and it's care that's heartfelt. Both these women have suffered tremendous loss and they are determined to be there for their customers. I can't recommend Rhonda's heartily enough. These women will care for you whether you encounter them for a joyous or sad occasion.