Matt did the inspection on my house, and missed a nonfunctioning deadbolt lock on the front door…read more When I told him about it, he asked me to submit my receipt from Lowe's which I did. It's been over a month and I have heard nothing. Additionally, The carpet installer pointed out a leak in a secondary window in a bedroom that discolored the baseboard and should have been seen by Matt. My girlfriend also had her home inspected by Hawley and the drywall in her bathroom is soft from an obvious leak in the shower. This was a slipshod inspection

I hired Mr. ****** of Hawley Inspections LLC to perform a home inspection prior to purchasing my…read morehome. After purchasing my home, I was first made aware of foundation issues on April 1st when I had a professional contractor assess the crack with evidence of water intrusion in the south wall of my basement per my home inspection report completed by Mr. ****** on 2/14/25. Immediately upon entering my basement, the professional contractor was concerned with the bowing of several walls, horizontal cracking, and foundation shifting. He stated these issues are a major concern; three walls would need to be braced to prevent further bowing and a french drain and sump pump would also be required to relieve the hydrostatic pressure off of the walls thus reducing the risk of further damage. Per the inspection report, Mr. ****** only included the one south wall crack and per the contractor it is not an option to simply repair this crack. The total cost for bracing, the french drain, and sump pump installation came to $20,140, thus the lowest bid I received from all the contractors who inspected my foundation. I was asked by each contractor if I had a home inspection completed prior to closing and when I told them I had, they were appalled and said that the home inspector should have caught these red flags immediately, especially with the accompanying issues on the main floor. My mother and I notified Hawley Inspections LLC of the results we were given immediately. Mr. ****** finally agreed to revisit my property to take additional pictures of my basement on Friday, April 4th. During this visit, my mother asked Mr. ****** if the extensive amount of plaster cracks located in my ceilings and walls on the main floor were still considered normal when accompanied by bowing basement walls and Mr. ****** responded, "not as normal" (as mentioned in the inspection report, these plaster cracks are labeled as "typical"). The inspection report lists what foundation points the inspector shall inspect. These areas that Mr. ****** was to inspect were visible the day of inspection. My father questioned Mr. ****** about the appearance of the basement walls and Mr. ****** implied that there was no concern. Mr. ****** also had not conducted an inspection of my crawlspace nor the attic as per the contract leaving me unaware of other potential issues. He also neglected to detect five gas leaks in the basement costing $1,500 to repair (services provided on their website includes a standard gas leak test; I was not told and nowhere does it mention that there would be an additional cost to have this completed). After a mentally exhausting two months of ongoing correspondence with Mr. ****** himself and his insurance attorney regarding the costs of damages, the attorney has unexpectedly retracted all previous settlement offers. As of the most recent correspondence, his insurance attorney was only willing to offer a small fraction of what the repairs cost in exchange for me most likely signing a non-disclosure and not being able to share my story. In addition to the inspection report listing what foundation points the inspector shall inspect, foundations/basements/crawlspaces are key structural elements that are included in The Standards of Practice for home inspectors in Illinois and had Mr. ****** followed these standards; I would have had the option to either walk away from closing on the home or negotiate repairs prior to closing. I never imagined the process of purchasing my first home would be such a negative one. I want to share my story in hopes that no one else has to experience what I have gone through.