Matt did the inspection on my house, and missed a nonfunctioning deadbolt lock on the front door. When I told him about it, he asked me to submit my receipt from Lowe's which I did. It's been over a month and I have heard nothing. Additionally, The carpet installer pointed out a leak in a secondary window in a bedroom that discolored the baseboard and should have been seen by Matt. My girlfriend also had her home inspected by Hawley and the drywall in her bathroom is soft from an obvious leak in the shower. This was a slipshod inspection read more

I hired Mr. ****** of Hawley Inspections LLC to perform a home inspection prior to purchasing my home. After purchasing my home, I was first made aware of foundation issues on April 1st when I had a professional contractor assess the crack with evidence of water intrusion in the south wall of my basement per my home inspection report completed by Mr. ****** on 2/14/25. Immediately upon entering my basement, the professional contractor was concerned with the bowing of several walls, horizontal cracking, and foundation shifting. He stated these issues are a major concern; three walls would need to be braced to prevent further bowing and a french drain and sump pump would also be required to relieve the hydrostatic pressure off of the walls thus reducing the risk of further damage. Per the inspection report, Mr. ****** only included the one south wall crack and per the contractor it is not an option to simply repair this crack. The total cost for bracing, the french drain, and sump pump installation came to $20,140, thus the lowest bid I received from all the contractors who inspected my foundation. I was asked by each contractor if I had a home inspection completed prior to closing and when I told them I had, they were appalled and said that the home inspector should have caught these red flags immediately, especially with the accompanying issues on the main floor. My mother and I notified Hawley Inspections LLC of the results we were given immediately. Mr. ****** finally agreed to revisit my property to take additional pictures of my basement on Friday, April 4th. During this visit, my mother asked Mr. ****** if the extensive amount of plaster cracks located in my ceilings and walls on the main floor were still considered normal when accompanied by bowing basement walls and Mr. ****** responded, "not as normal" (as mentioned in the inspection report, these plaster cracks are labeled as "typical"). The inspection report lists what foundation points the inspector shall inspect. These areas that Mr. ****** was to inspect were visible the day of inspection. My father questioned Mr. ****** about the appearance of the basement walls and Mr. ****** implied that there was no concern. Mr. ****** also had not conducted an inspection of my crawlspace nor the attic as per the contract leaving me unaware of other potential issues. He also neglected to detect five gas leaks in the basement costing $1,500 to repair (services provided on their website includes a standard gas leak test; I was not told and nowhere does it mention that there would be an additional cost to have this completed). After a mentally exhausting two months of ongoing correspondence with Mr. ****** himself and his insurance attorney regarding the costs of damages, the attorney has unexpectedly retracted all previous settlement offers. As of the most recent correspondence, his insurance attorney was only willing to offer a small fraction of what the repairs cost in exchange for me most likely signing a non-disclosure and not being able to share my story. In addition to the inspection report listing what foundation points the inspector shall inspect, foundations/basements/crawlspaces are key structural elements that are included in The Standards of Practice for home inspectors in Illinois and had Mr. ****** followed these standards; I would have had the option to either walk away from closing on the home or negotiate repairs prior to closing. I never imagined the process of purchasing my first home would be such a negative one. I want to share my story in hopes that no one else has to experience what I have gone through. read more

I have bought 2 homes and used Hawley for both. I 10000/10 recommend this inspection business. They're very friendly and they're very helpful. I worked with Michael and he was the best! read more

Matt was very responsive, on time and very efficient. The full report was in my email next day. First rate service

Michael did a great job explaining and talking me through the different items that needed fixing. He was very thorough and diligent documenting everything. First time homeowner and he was super friendly and I would totally recommend him to anyone looking for a home inspector. read more

We are first time home buyers (previous homes have all been new builds) so this was a new process for us. We told Nick and he went above and beyond to help answer our questions and tell us his findings. read more

Don came out and inspected our home yesterday. He was extremely thorough and friendly and was always up to answer our questions. There was never a sense that he was phoning it in or just going through the motions. He treated our house like it was his and paid attention to minute details that would escape most people. He was on time and spent 4 hours inspecting and explaining. We had a report that evening and the company itself has a concierge service which helps get utilities up and running, which is a huge time saver. I would definitely recommend this company to anyone purchasing a home. read more

Michael Collman did inspection of my house which I purchase. I would like to express my thanks to Michael who did exceedingly good job and it took so long for me to write a review on account of my travel plans. The report is outstanding one with neat pictures and explanation. I am highly impressed with his dedication to work. He took very long time to complete the Inspection report. Very detailed report very well written. Michael was very courteous and very disciplined person. Honestly outstanding job. Slowly I am getting things fixed by the builder. I would definitely would like to recommend Michael Collman to all my colleagues and friends. Outstanding Job and Outstanding report. Thanks once again. Regards, Prabhakar read more

Hawley Home Inspections has inspected two homes for us now. Both times, Jason was extremely thorough (plan 4 hours!) and explained what he was looking for and what he found every step of the way. We learned a lot about the properties. The reports were completed very quickly. The prices were great and included a military discount as well as a multiple homes discount on the second one. They are a veteran and family owned business. It was clear how invested they are in their customers from the moment we called to make our first appointment on. I would absolutely recommend Hawley Home Inspection. read more

Matt Hawley was great to speak with while he did our home inspection for the home we are purchasing. The summary report was in great detail with pictures. Luckily the home we are purchasing was in great condition and the small items he found, were written up in the report. This is our 13th move so we want to have peace of mind that we plan on fixing the small items in the report to keep our little nest in great condition!!!! read more

Excellent and very professional. Answered all of our in-depth questions and provided a very thorough report for our new home. Thank you!

Hawley hime inspections were very thorough and they took their time. They went through everything and showed us picks and made sure we were updated throughout the process. We are first time home buyers and Matt made us feel very comfortable in asking questions and bringing things to our attention. We felt comfortable being able to let him do his job while we sorta stayed out of the way. However when we did have questions he was there to answer them when we had them. We had the termite inspection as well and that inspector was very thorough and informational throught the process. Thank you for the great service and being able to get us in the day after Thanksgiving you guys do great work. read more

This company was recommended to us by our realtor. He told us there were some things we might want to update, but he passed the house. Since we closed on the house, I have had heat/AC companies here 3 times for issues with the system. We have had to bring in an electrician twice to change out electrical outlets that weren't working. A few days ago, I found an open electrical box on the top shelf of a kitchen cabinet. Each of these service calls cost us several hundred dollars. It the inspector had done a complete and thorough inspection like we paid him to do, at the very least we could have requested the seller to pay for these issues. read more

I couldn't have asked for a better inspector. Michael was extremely thorough and friendly. He took the time to explain things to me and went over every inch of the property. I highly recommend this company and Michael. read more

Matt Hawley was great! Provided laughs and made sure i understood everything about the inspection before he left!

Mike did a great job and answered all of our questions thoroughly. We will definitely use him again!

Overall great experience. The office staff was friendly, helpful and right on top of things. We were scheduled right away. The inspector was very thorough and took the time to explain his findings to us. As first time home buyers this was extremely helpful. We would definitely use them again and would highly recommend them to others. read more

Excellent home inspection service. Dan arrived on time and conducted a thorough inspection of the entire house, and welcomed us to stick around and ask questions. He spent a full 4 hours looking at everything. Included termite inspection was also completed on time. After the inspection, Dan went over everything he found with us, and we were sent a copy of all the information and recommendations. They also include a free re-inspection after the suggested repairs are completed. And we received a guide with tips on closing on our new home, as well as maintenance suggestions for after moving in. We were impressed! read more

My clients were satisfied with the work done. The only complaint was the very long time the inspection took. Almost 4 hours for a small home. read more

This company has great customer service. When trying to decide on which inspections I was going to select they very knowledge in explaining how each was beneficial. What I like most is the termite inspection was included with the home inspection which is a savings. My inspector was Matt, very professional and took his time with my inspection which made me feel even more confident. My inspection report was delivered at time promised. Thank you Matt! read more

Do not use this company - we have had THOUSANDS of dollars worth of problems after our house being "okayed" by them during inspection. When I called about the issue, I was recorded, blamed and they continue to pass the buck. Run as far as you can. read more

No matter how many homes you've purchased it's never an easy decision. Hawley Home Inspections was one of the companies my real estate agent referred me too. Part of why I initially chose Hawley was based on my conversation with Susan. Susan was very patient and knowledgeable regarding the services that were offered and what I should expect when they would perform the inspection. I think she did an amazing job of walking me through the details of what services were covered as well as the prices related to each option. I had my inspection with Don, who was extremely fun to work with. Not only was he thorough in his review of the home, but he was a huge help answering any questions I had and explaining any issues or concerns that came up, he definitely made me feel more comfortable with the status of the home. Don demonstrated that he has a strong background with home inspection and is very knowledgeable. I felt so assured by Don's guidance - not on whether or not to purchase - but what was a minor concern, concern, vs show stopper. After working with Don I felt more comforted by my own person decisions on purchasing and how to proceed after inspection. I was very pleased with how prompt Hawley was as a whole, I received emailed alerts for my appointment (including who my inspector would be and a profile picture) as well as details on what services were ordered and my inspection report was delivered in a timely manner. The inspection report provided a great amount of details and pictures of the areas inspected, and Hawley was great at answering any follow up questions that came out of my review of the inspection report. I also appreciated that they provided a way for me to pay for the services online. In addition to the outstanding quality of service I received, I was also very happy to have the additional offers that they provided due to their relationships with other vendors (such as Bi-State Termite And Pest Control and Porch Home Assistant). Do yourself a favor, call the office - talk with Susan, order an inspection and be prepared to have the best customer service you'll probably get in your entire home purchase experience. Few people go above and beyond these days, Hawley's did - and I have no doubt at all that Hawley's won't treat you like the customer. Don's personal quote was that he works for you - it's been a long time since I really felt like that statement held any weight. It most definitely did here. read more

I don't have much experience with home inspections, but this seemed about as good as I could ask for. Matt came out and did a really good job. He was already at the house when I showed up, came right over and explained his whole process and game-plan for the inspection, then got straight to work. He was thorough with his inspection, and knew exactly what to look for with many different items and places in the house. Once the inspection was completed, Matt gathered us in the kitchen to explain what he had found, any concerns he had, recommendations, maintenance and care advice, etc. He then took the time to answer any questions we had, and then was on his way. Overall, it was a very pleasant and non-stressful day. read more