Martel replaced our hot water heater four years ago (in less than 24 hours on Fourth of July weekend, no less) and I noticed today that it had started to leak. I called in to their office at 11:15 am spoke with a very kind and friendly woman who transferred me to Zach. I left a message and had a call back in less than an hour. The heater was still under warranty, they had one in stock and the technician, Mike, was at the house in less than an hour and by 2pm the job was done! I have always had more than amazing experiences with Martel, but this one takes the cake. Zach was very informative and helpful in diagnosing the issue and Mike was an absolute pleasure to have working in my basement. If you are looking for a stand-up company for any of your plumbing and heating needs, do not hesitate to call the friendly folks at Martel! read more

Glad we found them! They have serviced our house in winter when heat went out- fast efficient and good price on a major job, which we had expected. I just used them today when our central AC went out- Marc was prompt and identified just a simple broken wire- You are not going to get more honest then this. a VERY ethical company to work with. Local company taking care of their neighbors ! read more

Martel's installed a new tankless water heater in my house. The techs were knowledable, willing to work with me on placement and were done in 1.5 days. Quality work at a fair price (40% less than another quote I got from a national franchise). read more

Awesome techs very professional came in did the job left the area cleaner then when they arrived. Highly recommend for all your plumbing and heating jobs read more

Hourly labor rate in excess of a C note. Standard method is to send two technicians, the second sometimes in training. Labor rate doubled for sending two techs. Last visit was 45 mins; charged for 90 mins. Why is customer being charged to train your technician? read more

They came to my house to repair a shower valve that was not giving enough hot water. He told my wife he did not know if rebuilding the valve would fix it or not and recommended replacing the valve at a cost of $600 or more. He said he did repair a leak and my wife said she would think about replacement. The total cost for the trip out was $330 which included drive time that we were never told about at $95 an hour they say it was a hour round trip from Dover to Barrington. I opened the wall to do they valve replacement myself to find he did not fix the leak at all. I would never recommend them to anyone read more

I had Blair and Al in my apartment this morning to fix a heating issue. These guys are very professional and respectful. I'm very impressed and beyond grateful. Due to our religious beliefs we do not wear shoes in our home and they took no issue in wearing covers to accommodate our request. As they were working, they asked me to move our prayer rugs, so as not to get them dirty. It may sound like a small gesture but for me that is HUGE. I definitely recommend and in the future if I own my own home I would not hesitate to call them for service. read more

After my father and brother used these people for years, I inherited a home and had an emergency need for service. On brother's recommendation I called Martel. Since I have not used them before they said they wouldn't do anything, not even a call back, until Monday. This was Saturday AM....and my tenants have no heat or hot water. Horrible service, I'll NEVER use them...and will do all I am able to makes sure my brother doesn't for his home or for the 7 apartment unit / 3 storefront building that we own. Huge fail. read more

I have to commend Martel P &H for exceptional customer service and follow up. They installed central AC in the condo I purchased in May 2016. I had some water leakage issues from the install mostly due in part to the wrong diameter tubing that was put in prior to Martel (not Martel issue). I called them months later to have them come back out and take a look at it and Ed the President came out to look first hand at the issue. He went out to get new tubing among other "fixes" and the water leakage is now resolved. I received a bill from them in error and when I called to inquire about it, they immediately told me to disregard and apologized and that I should not have been billed. Exceptional customer service for sure and accountability which is so important in today's competitive market place. I would highly recommend Martel P & H to anyone who needs AC or heating services. They are very trustworthy and stand behind their products and services! Heather Ferguson read more

Never returned my call. We did stop by their office once to get plumbing fixture which they had, but that was it. Decided to give 4 stars for working for us on septic line hook up, after others have failed to respond. Not liking that they didn't respond to both of my calls when requesting for work but responded to my hubby's call. What don't want to talk to a woman? Although they did great work and their prices affordable, a tech's suggestion might not always be right. His suggestion almost guaranteed their job, meaning we would have to call them back to help unclog the bath drain. read more

I don't usually write Yelp reviews but I wanted to thank Martel plumbing for its exceptional customer service. I had an unexpected plumbing problem and they were already booked solid. However, they took the time to find me another reputable company to come fix the pipes and even called back to make sure I was all set. I can say enough good things about Martel Plumbing and Heating. I will call them in the future! read more

I am a landlord. When I have to be sure a repair or service call is done right away and done correctly (all to code, no short cuts) I call Martel. I was away recently when a hot water heater burst. I called Martel and the words "it will be taken care of" put me at ease. The job was professional and looks great. Not the cheapest in town - but you get what you pay for. Here it is quality, and service. read more

have used them twice now. Very rapid response from caring, very professional and experienced experts. The go-to folks if you want the job done right. read more

Martel plumbing installed two of my showers incorrectly. I guess they didn't read the manufactures specs. They tried to fix one of them and Now I have water all over the floor because it's not level. I wrote a letter asking them to fix it and thye never answered. ugh, I need a new plumber. read more

This is the WORST plumbing company! First, my mom hired them and they broke her toilet and had to install a new one. Then I hired them and they charged me for 2 hours instead of 1 when we had an agreement. Then I discovered, after some time, that they didn't even connect the two dryer vent pieces and for too long the dryer was venting into my laundry room...lint, moisture and all. THEN...when they were supposed to send someone over to fix it (I made the appointment a week in advance), they FORGOT to send them!! Way to try to keep a customer, Martel. read more

I've used Martel several times since I bought my house 5 yrs ago, for various plumbing needs, including a complete replacement of a shower. they're very polite, explain things completely, and have never exceeded the quote given. They're always my first pick. read more

Stay away. Yes they answer their phone ,schedule appointment, show up on time BUT once you sign the waiver after they perform work- you are subject to paying them to come back and fix it. Service manager is a real a hole.... just a fair warning . The service plumbers were very nice and appear to do good work... BUT if you provide your own parts and they put it in WRONG you are screwed!!! Beware. read more