I have never seen such a dramatic drop in quality of service in any business since this was sold in…read morelate 2024. Every order has broken buttons, pants with 2 creases, shirt collars searched with collar stays actually imprinted on the outside. The list goes on and on. The people who work there are great. It's unfortunate the rest of the company is not.

Stay away from this place now that they have new owners. The prices are up, the quality is down (on…read morelaundered items and they now shrink wrap all of our laundered item. They turn into wrinkle bombs!! What the hell?? Also as of today when I dropped off our usual order, I was told that they will no longer launder towels or sheets. What??? We are a handicapped couple and cannot go downstairs any longer to get at the washer and dryer. I can accept that we'll have to pay someone to do this service but this is bullshit. Stay far away from these guys.

Few very important aspects that need to be addressed with this place…read more 1) the work they did on my shirts were professionally done, and that's where about the good service ends. 2) Prices are very high. To have two shirts pulled up two inches I was charged $15 EACH. Making it $30 total 3) Service was everything but pleasurable. When I dropped off my shirts they never mentioned a price. I was told I could expect a call in 7-10 days, 3 weeks later I was still waiting for the call. After making two separate calls I was finally told I could come pick them up. Then after complaining about the price I was told to pound sand and that's what their prices were. Again! To be fair, the work was very professional and I didn't have anything cleaned so I can't speak toward that aspect of their business. But overall I'm not very impressed with their service and prices.

I had bought my white professional shirt (White House Black Market) which was hard to find and I…read morebought it for $98 plus tax. It's very hard to find a white shirt that fits well on me. I took it a few months ago to get it cleaned. When I went to go pick it up, they approached me with a big green mark on it. They asked me what it was. I responded "that was not there when I brought it" they tried blaming it on me. I didn't accept that fault because I knew it wasn't there when I dropped it off. They said they will try to work on the spot. After giving them sometime, I would call and they would push me off. The owner, Vladimir, told me that they couldn't take the stain out. I wanted to salvage the shirt since it's hard to find a good quality, fashionable white shirt. I offered if he can cut the sleeve to make it a 3/4 sleeve to remove the stain. He said they do tailoring and can do that and he was looking online for the same shirt. Weeks went by with no call from him and every time I would call they would push me off. I finally went to the store today and he gave me my shirt in a clear bag and it had MOLD/black spots all over the shirt and it was torn on the sleeve. I asked him what happened? He continued to offer me $70 in credit or $50 cash. I told him I spent $98 plus tax and they don't sell this shirt anymore. I asked him about his insurance. He said he will not claim on his insurance because he has a $250 deductible. He pulled out $50 and handed it to me and he wanted me to sign a liability release. I told him I wouldn't. He told me that's all he's giving me and that I can sue him or whatever I need to do. This is a disappointed and very upsetting. BEWARE that if something happens to an expensive item he will not give you what it's worth and will try to blame it on the customer first. He had my shirt for months before I picked it up today. I gave him the benefit of the doubt that he was going to be able to fix the shirt, but he didn't! He gave me $50 and told me to sue him or whatever I need to do. Sara

Always great service! Guys are professional and super affordable, wouldn't change them for anyoneread more

I have gotten my dry cleaning done here multiple and have multiple stains. However the stains…read morealways come out and the clothing looks close to brand new. It was very affordable for the clean being done. They are very friendly as well

Greeted me with a smile and hello! My check in was in and…read moreout. Great pricing and I love my bottle of water

I recently walked in to compare prices. I was using Brown Deer Dry Cleaning, but after a $56.00…read morebill for 6 items I was shopping for a new cleaners. I walked in and told the young lady on duty about my prior experience down the road. She told me their prices, I immediately went home and placed 14 items in the cleaners. After I left I received a phone call from the young lady letting me know that my bill was only $52.00!!! Today I picked up my clothes, they were pressed, fresh and ready before date listed!!

I've been going to House of Roth for about a year now to have clothes dry cleaned, pants tailored,…read moreand a button fixed on a jacket. I've always been pleased with the quality of service and the staff and owner are friendly. I like that there's a convenient/large parking lot for easy access and I love the drive-thru option. My dog likes it, too, because he always gets a treat!

i have been using this cleaner for years. their prices are constantly rising. i understand things…read moreare higher than ever but their services are excessive compared to other dry cleaners. also, their seamtress prices are off the charts. i took a dress to have the zipper replaced. the person tried to insert a zipper that did not match any color in the dress. when i went back to pick up the dress, i believe the old zipper was repaired and not replaced. it was very expensive in the beginning just to have a zipper replaced. i hate feeling cheated. i am in the process of finding a new dry cleaner in the north shore. we will see. already, i have gotten cheaper cost for dry cleaning a ladies 2 pc suit. house of roth told me $20.00 for the 2 pieces, 2 other dry cleaners said $15.00. i will call 1 more before i make my decision which one to use.

Brown Deer Cleaners has been used by my family for years and the services have been stellar…read more What concerned me is that a new payment policy (not posted) is to pay for the service up front. Without seeing clearly posted charges for the various items to be washed or dry cleaned, the upfront cost can be a surprise -especially if something occurs during the cleaning process. Another concern: having to be told "this is going to be expensive" before any payment was made. When you tell a customer about a cost that you think they can't afford, you are telling the customer to go elsewhere. I didn't drive up and walk through your door to hear not so subtle hints to take my business elsewhere. Post all charges -large print, clearly. Post what will be considered "extra charges" including any alterations that are available.

This place is entirely too expensive. I had 15 shirts dropped off and requested heavy starch on…read morehangers. When I got the load back I was charged $58.87 the pricing of this cleaners is predatory. I have lived in eight different cities around the United States, all a lot bigger than this Brown Deer village business, and $3.92 per shirt is ridiculous. While the demeanor of the owner/workers appear charming -- don't buy it -- first shoo around. Good services DOES NOT have to be exurbitant! I've had pick up and drop off laundry services in major cities that cost not quite as much. Again, shop around and don't be afraid to ask upon drop off if there any coupons that can be used.

They've been dry cleaning my shirts for a few years now. They doing a fine job and they're very…read morekind :)

I brought my winter coat and a work fleece. I had called the day prior and asked if they fixed…read morezippers and she answered yes. So I brought my items in the next day, asked for the zippers to be repaired, and I was told to come back a few days later. When I went to pick them up she charged me $38 for dry cleaning; neither zipper was fixed. When I confronted her about the mistake she completely ignored me only offering to now fix the zippers for an extra $18. Needless to say I'm not happy. Not only was I charged for services I did not ask for but now my problem is still not solved. Horrible customer service.

Capital cleaners is a good dry cleaner. I find their prices to be a little expensive for dry…read morecleaning suits on a regular basis. However, I went in there one time and needed a next day dry cleaning and they were able to do it for me and remove a lot of the stains from the pants that I thought would not be able to be removed. They've always been very friendly and nice with me whenever I'm in there. The store could be cleaner but overall it's nice.

Same thing happened today! I brought in an expensive shirt with a few small oil stains and were…read moretold "no problem." When I picked it up today, the stains were still there and they charged me for it! The only reason I went there was Downer Cleaners was closed yesterday. I guess I never learned from the last time this happened at Capitol Cleaners! I would not recommend them.

Outstanding service. They were terribly fast, dropped off my laundry and it was ready less than 3…read morehours later. Great customer service, highly recommend, especially for travelers who need laundry done but don't have time to do yourself.

Thank you SO much, Milwaukee Laundry & Tanning…read more Thank you for having the Wash & Fold service, and thank you for offering it at such a great price. Thank you for your fantastic turnaround time for your Wash & Fold service. (If you drop your laundry off before noon, it'll be done the same day.) $1.05 per lb to have someone else wash, dry, & neatly fold my laundry.... I don't think anything (besides kittens) could be better than that. It's not that I don't like doing laundry; it's just that, as a busy adult with more than one job, laundry ranks right up there with doing dishes in the list of things that I NEVER feel like doing once I get home from work. (Actually, I hate doing dishes; but I digress.) I dropped off a massive amount of laundry to a very friendly clerk who patiently weighed it all out & tallied up the price. When I came back to pick up my laundry, the informal clothing (workout gear, pjs, etc) was packed up neatly in bags, folded PERFECTLY, & the sweaters/slacks/formal clothing was on hangers, bundled inside plastic garment bags (as one would get from the drycleaners). Everything was extremely fresh & did I mention that everything was perfectly folded? I am SO impressed. Absolutely worth the price. I never thought I'd say this about a laundry service, but.... I love you guys. Seriously.