From the outset we have been extremely disappointed with the service we have received from…read moreGenette's team. Lack of response to queries (taking at least a week to reply to an email if replying at all), calls going straight to voicemail and then being rushed off the phone as soon as we get through to Emma/Bethan has been extremely frustrating. On one call after pushing for an actual answer, one of Genettes assistants raised her voice and advised that if we wanted a faster service, we could pay extra. The most frustrating part of the process has been that we have had to proactively chase weekly for any kind of update and then to be rushed of the phone and spoken to so rudely has created unnecessary stress. The whole process has been held up by the unresponsiveness of the team and we are now at risk of losing the property. The service we have received has been completely unacceptable resulting in us wasting both time and money if the property falls through.

Highly efficient yet friendly and helpful. I could not…read morefault the service they provided. Mark kept me informed at every stage of the process and I would strongly recommend them. John F

Attended the Introduction to Mediation in Insole Court in Llandaff to understand more about Divorce…read moreMediation and how Absolute Mediation Cardiff could help sort out joint assets. It was very informative and reasonably informal so we progressed several sessions. Probably cost a fraction of the cost of going to solicitors without the threatening letters. Best way ever of getting things sorted out in a civilised manner as we could still talk. Happy to recommend Jane Williams

I used Jane for divorce mediation very recently and would recommend to anyone…read more We both wanted to sort out our house ownership quickly and amicably and realised mediation would be the quickest and cheapest option. It was easy having the sessions in Insole Court where we have done activities with our kids. Although we were given a lot of information and support it was all done in a friendly manner which makes it easier moving on.