The office staff makes you feel cared for and make you feel loved. Dr. Clarissa Mertens helps with…read moretooth decay, and cavity repair and what the procedure is before she starts. I highly recommend Dr. Clarissa and this Family Dental Care location.

Dr Martin is amazing, professional, and the quality of work is top tier. The staff is also amazingread more

Horrible practice!!!! The worst I've ever been to! My appointment was at 3 pm and I arrived 20…read moreminutes early with no staff or reception in sight until 3:15. The two women that finally came out had to take my insurance information a THIRD time. I explained I submitted it once online, the second time over the email and now the third time in their office. I still had to wait additional time to be taken in back to see the dentist. When I tried to explain to the dentist what the problem was a young Latino woman came in and interrupted our conversation by TALKING OVER ME! I had to finally request that she STOP TALKING!!! I think the front reception staff are completely unprofessional and rude, the office appears to be untidy, cramped and unsanitary, and I would NEVER refer this place to anyone!

on the day of our appointment we arrived on time and still waited almost close an hour for doctor…read morebe ready. only for doctor to do one quick look at her mouth. "clean" and say we needed a referral. 2. they dropped the ball because they told me they were gonna fax over the ref and expect a call from UIC. Noted was like LAST YR. I called UIC MYSELF TO CHECK REF. they said they never got one from them. so I was waiting for a ghost referral! which made me upset. 3. y'all should have never charged me for that small ass! petty! ass cleaning y'all did! bc you didn't even clean her teeth! bc it couldn't cover her new one at the other dentist! I had booked an appointment at smile studio in west loop and they WERE WAY BETTER. Thoroughly cleaned HER TOOTH. and gave me a ref also SENT IT. got her an appointment 2 weeks. why was so hard for y'all!! unprofessional

Saturday, January 18, 2025 11:30 AM Scheduled Appointment…read more MY REVIEW I left out of the dentist office around 1:50 PM today. I am still sitting here in the parking lot. He's an AMAZING dentist . This dentist has the PATIENCE OF A SAINT, especially having to deal with me and my anxieties. He did something that NO OTHER DENTIST has ever done for me. He took his time. He didn't try to rush the process. He talked me through. First he numbed my gums with topical anesthetic. Shortly thereafter he followed up with a needle injection with local anesthetic. Whenever and wherever I told him that I could feel the pinch or hit a nerve, he IMMEDIATELY provided me with additional local anesthetic. It got to a point where I NO LONGER COULD FEEL A THING. I settled in my seat and let him work. At 61 years old, this is the first real dentist visit that made me feel that he listened to me, he heard me, and he obliged me. He focused on my comfort. I was crying with all of the needle injections, but then the meaning of my tears changed from pain to joy as I realized that I was finally going to get through the dental service that I needed and I now have a dentist that I am going to stick with forever. I still can't feel the right side of my face, but the anesthetic is slowly but surely wearing off. I was given a couple of prescriptions for the pain, but I am going to go ahead and try to sleep through the pain without any medicine. I have a short visit with the dentist on Thursday and then I have another Saturday appointment for him to work on the left side of my mouth. The dentist mentioned those slightly loose teeth at the bottom front of my mouth. They were loose enough that if he removed 100% of the plaque between the teeth, he said that he was afraid that they would fall out. Thus, during my next procedure in February, he's going to create a type of splint to keep those slightly loose teeth stabilized while my gums begin to heal and get stronger. Ultimately, if everything goes as planned, I will KEEP ALL 32 OF MY TEETH. Heading to Smoothie King and then home. I don't think that I will be able to eat nothing but soft foods for a few days. This is a fairly expensive journey, but it's one that can yield an abundance of dividends. I'm finally going to have both my of daughter's smiles. Comfort Family Dental - Dr. Corie Rowe https://www.comfort-familydental.com/ 2036 W 95th St Chicago, IL 60643 New Patients: 773-366-8223 Office Phone: 773-366-8718 Patients - Cherry Payment Plans https://withcherry.com/patients ###

Can't wait for my appointment today with Dr. Rowe. I'm about to get Invisalign for my wedding in…read moreJune and they were able to squeeze me in the first week of the new year. Dr. Rowe and his team have cured my fear of the dentist by providing consistent comfortable service.

Edited after talking to owner (Chris): We clarified…read moreprotocol, which I understand and he pointed out the willingness to consider case by case situations. I made the mistake of bringing my youngest, which is why I also understood why I couldn't go back, but we went right after school. This was a mistake I'm willing to fix myself. My son is older so I was not given follow up advice on whether he should eat, take pain meds, etc... Chris stated he would remind staff to follow up with parent. I also do not know if he saw the same dentist as I met last time who was a little too short with him and I. Some good I wanted to cover more - front desk staff came out for children often to offer coloring pages and talked with them about their favorites (my youngest was in heaven) I've been to A LOT of Medicaid offices and as I stated, they are cringy, so I totally appreciate the office being so clean and welcoming in most ways. I'm also very happy to have had the opportunity to work through this issue with Chris, who clearly cares about his patients. We'll be back. Original review: The front desk staff is amazing. The dentist is meh. My biggest complaint is how they act like parents going back with the kids is the devil walking through the door. In fact, while sitting in the waiting room, I heard a parent try to see their child and were told only one parent in the room at a time. As a foster/adoptive parent I have a lot of kiddos with a lot of trauma and every one I've brought here I've had to beg the nurse for me to be with them. Yet, they take Medicaid and are not cringy so we'll keep fighting the good fight.

Extremely incompetent staff, I could not even make it to the chair due to the staffs inability to…read moreverify insurance after 3 follow up calls all ending the staff stating they had resolved it until I get to my appointment today and they had still not verified my insurance huge waste of time major let down

Dr. Grotz and his assistant Pam are an awesome team. Dr. Grotz is very friendly, gentle and also…read morevery professional. I've been a patient of his for many years and have never been disappointed with one single visit. I highly recommend him and of course his adorably sweet assistant Pam. Lori

Dr. Grotz and Pam are the real deal! I've been going to Dr.Grotz for over 20 years and have never…read morebeen disappointed. I'm always getting compliments on my sparkling white teeth. The best part is the prices are affordable. I would recommend them to family and friends without hesitation.

Dr Tower is amazing, very patient, gentle, knows his stuff. Staff is also excellent. Hours are…read moregood. I never felt they were trying to get me to do unnecessary treatments to milk my insurance. Had to change jobs and my new dental insurance won't provide any payments to doctors out of network, so sadly, I have to find another dentist at this time. That is the only reason I am changing! And their office did double-check to see what my coverage was, so that was appreciated.

Dr. Tower was recommended to me by a friend. If I only found him years ago, my teeth would have…read morebeen so much better off. Dr. Tower is so knowledgeable that I put him on the level of genius. He is very upfront with you, gives you options right away that fits your budget. As he is working on your teeth, he lets you know what is going to happen and what he is doing at that time. I never had a dentist that shaped other teeth that was not being worked on to accent the tooth he is working on. My partial is so comfortable and precise that I actually love wearing it. I can't say enough about how fortunate I am to have found Dr. Tower. Also, would like to mention Kelly his receptionist. Very kind, helpful and just a pleasure to correspond with.

I decided to try this again. The first time I wasn't pleased with the service but I did not have…read morethe insurance I have now. They've been pretty prompt but I'm still waiting for my fitting of my dentures. They're not quick to respond that's the one thing that I have to mention. I've called them several times and never got a call back. But I'll try again.

Unprofessional... they never answer the phone... they automatically pick up and place you on hold…read more I called to ask a question before me and my sons appointment nobody ever came to the phone, once I arrived they were sitting talking/on their phone not caring for all the ppl on hold smh

After over 40 years with the same dentist I had to find another dentist. I chose Dr. Geoffrey…read moreDecker, DMD. I know now that it was an excellent choice. Dr. Decker and his staff made my transition easy and comfortable. Their expertise, professionalism and personal service are exemplary. i highly recommend Dr. Decker.

We've been seeing Dr. Geoff for years. Until I started seeing him I never went to the dentist on…read morea regular basis.

I would Not recommend this dentist to anyone as the staff is unprofessional and rude. We have been…read moreloyal customers to this dentist practice for years, but today was the last straw. Frequently when we book dentist appointments we are on time and constantly have to wait an hour plus to be seen. Today my wife called ahead and let the dentist practice know that she was running 15 minutes late for our daughter dentist appointment. The staff and dentist said that it was fine and come in to our appointment. When she arrived the dentist refused to see our daughter and wanted us to reschedule. There was no one waiting and she gave us prior confirmation to come on in for the appointment. When we conveyed these issues to the staff they were rude and dismissive. I will no longer support this business or recommend this dentist to anyone as they lost loyal customers.

Dr. Norfleet and her staff are very professional, conscientous, and courteous…read more They make me feel like they are very concerned about dental needs and seem to want to be sure that they are taken care of in an expeditious manner. I really appreciate them taking such special individual care of my needs and working with my specific financial issues in such way that I don't feel overwhelmed. Thank you to Dr. Norfleet & her staff.

Excellent service! Denise was so helpful at the front desk and so welcoming since it was my first…read morevisit at the office !! She made me feel very comfortable. Xiomara cleaned my teeth and she was so very thorough and kept checking if I was okay! Excellent service & great job! Will be back!

I went in for an emergency visit because my crown had come loose and fallen out. I asked the older…read moremale Dentist to glue it back and he refused. He insisted that I needed a root canal on that tooth. Even though he poked around my mouth and I haven't been having any pain he refused to replace my cap. I was there several years ago, at that time he told me I needed to get a root canal on that same tooth or to have the tooth pulled. I made an appointment to get the tooth pulled. At that time the female Dentist asked me why I was having it pulled. I explained to her Dentist told me I had no choice. She told me she could save it and she did. It's been at least six years and I've had no pain. The only problem I have with it at this point is that the crown came loose. But he wasn't happy that the other dentist was able to save my tooth. He wants me to have the root canal at any cost . He also refused to fill the cavity that was next to it until I had this root canal completed, and he saidwould refer a surgeon to me. I expressed to him that I didn't have the money at this time. I asked him again politely to just glue in the crown so I can but a little time until I could save the money for a root canal and which he told me we'd be around $1500 or to have the tooth pulled but that would cost about $3500 because then I would have to have a bridge made fill in the gap of the missing tooth. Again, I explained to him that I live on disability, and I didn't have the money for this at the time and I would have to save up for it unless the surgeon would take payments. Again, he refused cement in the cap or fill the cavity. Then he refused to give me the referral for the surgeon because I didn't have the money he then told me since you can't afford it anyway he would not give me a referral for the surgeons. He cared very little about the health of my teeth. His only concern was this root canal. I'm betting he gets a kickback for all of his referrals otherwise he might have been more accommodating. He's a cranky old man who cares little about his patients and more about the money. He's knows my insurance won't cover it and was unwilling to help me buy a little time to save money for a procedure that I honestly don't believe I need done immediately or at all, There is no pain coming from the tooth or any other immediate need to have the procedure done. All I needed was a Little time to save for the procedure and he absolutely refused to help he wants me to have future damage to the toothache and be in pain just to prove his point!!!I won't ever go back to him or recommend any else to go to him.