A ring on my doorbell and I opened the door to find a gentleman holding this large exciting-looking…read morepink gift bag. Marked on it's side is "The Cupcake Queens." The thought alone of cupcakes being delivered to my door take me straight to Cloud 9 in Foodie Heaven. But I have to pinch myself, this is no dream. I have a happy gift bag in my hand now. Inside the house, I take a bright pink box out of the gift bag. Lifting the lid, I had 12 gorgeous cupcakes gleaming right at me. Three cards were inside: one of the cupcake flavors, another listing the Cupcake Queens locations across Melbourne, and the last was the best: containing a birthday message from my family in Canada. I don't know what sorcery this was, that I had cupcakes in front of me, and a loving message from Canada. Talk about how global the world is?! It still surprises me and makes me feel like a special little butterfly. You can only imagine how I spent the rest of my day...Stuffing my face with cupcakes and tea watching chick flicks. It was bliss. I was in absolute love with these cupcakes from The Cupcake Queens. They were so colorful and pretty looking. I couldn't help but taking a cupcake photo shoot with each of them. And the taste was so balanced. The cake itself was dense and not just fluffy air that you can find in some cakes with no substance. The frosting got me, creamy and thick and it gave me starry sugar eyes. Not only were these cupcakes eye candy Instagram worthy, the taste and flavor was in the ten's. I wish I could go on a rave forever exclaiming about how wonderful these cupcakes are, but maybe you should just go and try them for yourself!

Really horrible customer service. My order arrived an hour and a half after the agreed time, when…read morethe event I had ordered them for was over. Upon emailing the Cupcake Queens, there was no apology issued, simply a defensive response stating this was one of their busiest days and so they couldn't help being late. I had been assured that my order would arrive within a specific time window and had arrived extra early to receive it. When the cupcakes finally arrived, the delivery men informed us that they weren't told they had to be here early. In addition to the defensive customer service response we were fed with the good old 'we can't control traffic and weather conditions' and 'this is one of our busiest days', none of which we'd been told were conditions of our order when we fully paid for the cupcakes up front. Really disgusted with the service and will never order from them again.

Don't order from here - Terrible service - Didn't deliver it to the right address and still charged…read moreme. I ordered cupcakes online from Little Cupcakes in Melbourne (05/10/2020) to be delivered to my friend as a surprise on her birthday (10/10/2022) at 11.30am. I paid a $25 priority delivery fee in addition to the cost of the cupcakes to ensure it reached her. I originally supplied her work address for delivery but then emailed them (07/10/2022) to change it to her home address. The company's T&Cs state any changes to delivery need 7 days' notice, so I asked if this change was ok. They sent me an email that same day confirming the new delivery address. Day of the delivery (10/10/2022) and I didn't hear anything. I email them at 1.26pm asking if they had been delivered. I was told that the logistics manager didn't have the order and was asked if I wanted it delivered on (12/10/2022) instead, or if I wanted a refund. I opted for the refund as it would not be there on my friend's birthday, so defeated the purpose. They then emailed me at 4.18pm saying that whoops, it was actually delivered, but to the work address. I confirmed that I still wanted a refund as my friend wouldn't be in the office until the end of the week so the cupcakes wouldn't be any good. After ringing someone at that office, not me, they said that they would offer a $10 credit for my next order rather than a refund, to which I said no. They then said (12/10/2022) they would just refund the $25 priority fee. Still not good enough. They then said that they would only give me a full refund if the cupcakes could be picked up fully intact two days after being delivered to an office work fridge - absolutely ridiculous! This is probably the first review I have written in over 10 years. It's not something I do. But I thought it was worth letting people know how bad their service is. Do yourself a favour, order cupcakes elsewhere.

NOTES: ~ Come here when it's close to closing time. I…read moreordered just one of the mini cupcakes and I ended up getting 2 because they were trying to flush out the rest of their stock. Service: Terrific! Like I said, the girl working there was kind enough to give me a second cupcake for the same price since they were closing and needed to get rid of all the cupcakes for the day. Cupcakes: I got a small red velvet cupcake and it honestly wasn't too amazing - I've had much better and there wasn't enough of the cocoa-buttery taste to it. But then again, red velvet isn't really native to Australia so I hope when it takes over more people start to make it better. --- Overall, the cupcakes were alright - much better than The Cupcake Bakery over at Melbourne Central. However, it is VERY overpriced. You could fit 1 of the cupcakes easily in your mouth - they're bite-sized... for 2.20. That doesn't seem like a deal to me. Thankfully I got that extra cupcake otherwise I would've been really upset about getting ripped off.

I stumbled across this place by chance, I was looking for cupcakes for my girlfriends birthday…read more Being her first time trying cupcakes I wanted it to be a little special so I asked the cupcake family could they design Chanel cupcakes, which they happily did and the results were terrific. She was very happy when she seen them. The staff in the shop were very helpful and accommodating. For 4 small cupcakes it cost $18 dollars and were ready fresh made after 1 day. Which I felt was a bargain. The taste was as good as the design!! So if your looking for a birthday cake or cupcake designs for a special occasion or just for any old reason for a cupcake, drop in here!!

First let me say, I didn't have a cupcake. I only tried their macarons. Yeah, it does seem a bit…read morestrange that I would go into a cupcake shop and only purchase macaroons, but they are a big part of the Cupcake Family store. The black sesame macaroon had no real flavour of black sesame. It was quite unfortunate, but the macroon still had that thin crisp layer that cracks to reveal a chewier sweet center. The deluxe strawberry cheesecake however did have various flavours running through it that gave it a cheesy, sweet cheesecake experience. It was even rolled in cookie crumbs for that extra bit of authenticity. Plus the strawberry layer was packed with strawberry goodness. The mini cupcakes do look very cute, and they have some interesting flavours available. So would I come back? Yep, and I'd try another deluxe macarons or perhaps a Rose Pistachio cupcake. Mmm, I haven't been able to stop thinking about that one.

The promptness, service and professionalism was OUTSTANDING!…read more THEN I saw the cupcakes and thought this girl is off the hook! I could not be more pleased with the whole experience. Will I use them again! OH YEAH! 100% for sure!

From the owner: Based in Croydon South, Serving Greater Melbourne…read more Established in 2012, Sweet Madness Cake Designs operates from a registered private studio in Croydon South, creating bespoke wedding and event cakes across Melbourne, the Yarra Valley, the Dandenong Ranges, Bayside and the Mornington Peninsula.

So you have decided you want to have High Tea, and you know that you need to prepare yourself, both…read morephysically and mentally. Your booking was made weeks ago, you have been on a starvation diet since breakfast and you are ready to go. You walk in the front door, to what appears to be a very small coffee shop but if you look closely, just to the right of the counter, there is a hallway to the many smaller tea rooms. All just waiting for you to hide away in and eat and tall and eat and talk for the rest of the afternoon. So, it is confession time: this review is solely about their High Tea. If you are here for some other reason, change your mind and order the high tea. WARNING: Your eyes are about to lie to you! you will think you can eat it all.. and you will be proved wrong. High tea consists of three courses.. * A savory course of delicate small sandwiches and mini pies and sausage rolls. * A scone course with jam and cream * A sweet course of small cup cakes, tarts and the odd macaron It also comes with an endless supply of tea (english breakfast, irish breakfast or peppermint tea were offered) or coffee (only percolated coffee) The coffee was quite good, however if they asked me to pay extra for an espresso based coffee I would have The scones were perfect and they must have been made only just before they came in as they had that perfect bounce a good scone has. The savory course was great. The only thing that I felt a bit let down by was some of the tarts and cakes in the sweet course were obviously made off-site and could have been a tad fresher (I may be being a bit too picky here) We were all slowed down by the scone course and stopped dead in the sweet course. The good news: anything you don't eat in, they will gladly package up for you to take home and have later... maybe when you have undone your belt buckle...

The Austen Tea Room is absolutely perfect!!! Its tucked away from the busy Mt Alexander rd, so its…read morenice and quiet whether you choose to dine inside or out! The staff are polite, attentive and welcoming! I bought my mum and grandmother here for Mother's Day and we were absolutely blown away! The decor is beautiful and charming , and the atmosphere is homely, yet, elegant :) Coffee = 11/10 (absolutely spot on! and i'm a self-confessed coffee snob lol!) Tea = 11/10 Sweets and savouries = 11/10 I will certainly be returning! Thank you so very much, The Austen Tea Room, for hosting a wonderful high-tea! You do it brilliantly!