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Massachusetts Water Resources Authority

5.0 (1 review)

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16 years ago

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ABV Appliance

ABV Appliance

4.5
(104 reviews)

Excellent service provided! Thank you! -- professional, polite, and on time. Will use again.read more

Okay. The technician fixed the Goodman system and the AC is working. It is definitely not cheap…read more The total cost before discount (10%) is over $1500. I had to find the discount on their website separately because they do not offer to me automatically. I am not happy with the communication and the thermostat replaced. It is a rental property. Unlike other companies I used, I never received a call 30-60 mins before the technician arrived. So I was not sure if he showed up or not. Whenever I called the company, I was talking to the teams handling customer service, not the technician directly. So there is always a middle man between the tech and me to translate information. The diagnosis was on Wednesday. I approved the quote right away after I received it. The repair was the next Thursday 8 days later. The appointment was initially scheduled for the morning between 9-12. I then got a call to say he could not make it on time and would be there around 1pm. I got a tenant message to say he still did not show up at 2:30PM without any call to inform he would be further late. What I am most disappointed is the new thermostat installed during this repair! He replaced my old programmable thermostat with a new FocusPro N100 Non-Programmable Thermostat 1H/1C. When every household is switching to a smart thermostat, he installed an ancient manual controlled thermostat! I would appreciate he could give me some option to select different types of thermostat. I would have no problem to pay for something better or even buy a smart thermostat myself. I called the company to complain about it. All I got was it is fully functional and it is more modern than my old programmable thermostat! I could not be more disappointed about this. Despite they fixed my AC, I do not feel comfortable to use this company again and to recommend it to anyone else if this is not addressed.

Scrap It

Scrap It

3.2
(20 reviews)

These guys are very patient to new comers not knowing what they are doing. The place is run very…read moreefficiently. Get yourself a magnet and stop paying to dispose of unused or unwanted metals. This place will pay you for your no longer used metals!! I've been back a half a dozen times now.

So over the years, I accumulated some heavy metal junk and I definitely did not want to just put it…read morein my residential trash so I decided to take it off to a local scrapyard. Scrap it was the closest yard to me and it looked like it had a pretty good review so I decided to load my car and drive over to see how much I can get. The entrance to the scrap yard is on a street with actually other scrap yards. The entrance is highly visible and all you have to do is actually drive in and they have someone to help direct you to the right location to stop. They can pretty much tell if you need help so they walked right up to my window asked a few questions and had me popped the trunk so that they can take a magnet and start checking out my metal scrap. He identified which pile goes where and told me where to park the car but he first had me drive over the weight scale, to take the initial weight. He then basically told me to park in front of one pile unload, came back to weigh in again and then went to the second pile unload and came back to weigh in again. He printed me a receipt to bring to the pay office. I also had a big box of miscellaneous scrap metal, which he said I can just put inside a bin and cart it into the facility for a manual inspection. Overall, it was actually a pretty easy process. The workers they were actually very professional courteous and they were not condescending at all like they knew I was not familiar with the process and just guided me the whole way. Definitely will come back again when I accumulate another pile of metal junk.

Air Safe

Air Safe

4.9
(11 reviews)

Professional and Prompt, out of a few other Asbestos Removal Companies I vetted, AIR Safe came on…read moreTOP OF THE LIST all due to DAVID F. WALSH! Detailed Proposal and very clear on their Service. Once they measured and assess the necessary removal it was all documented on the Proposal. They will work with your concerns and questions! Once a date was made, they arrived on the dot and the crew of JAIME WENT RIGHT TO WORK TO CONTAIN THE AREA FOR SAFE REMOVAL! Their Value was much less than the other two company Proposals for the exact same work. Friendly and respectful and this is the type of business I like to deal with Their work vehicle was clean and impressive! Want to Thank David F. Walsh and his crew! You get a courtesy Call from Mark - OPERATIONS MANAGER TO CONFIRM YOUR DATE AND ANY OTHER DETAILS! That customer service is really high quality and they call to keep you in the loop! Will take hours but I know that it will be done to specifications! UPDATE!!!! The work that was done was AMAZING! The transformation from Asbestos to just cast iron is truly remarkable! This company did the most perfect total removal of all asbestos and was inspected to be perfect! No residual asbestos at all! I can't tell you how amazed I am that in a manner of hours they encapsulated the room for removal and bags and bags of waste was removed and when completed they clean up and made everything better than it was. JAIME AND HIS TEAM DID AN OUTSTANDING JOB! PROFESSIONALLY DONE! THANK YOU SO VERY MUCH!!!!!

Efficient. I phoned a couple of companies, Mr Walsh and his team responded within hours. After…read morereviewing the problem areas in our new home (of old construction), we were able to have Mr Walsh's team clear out the scary stuff. The team wore protective gear; given the nature of the work they conducted I am grateful. Thank you!

McCarthy's Appliance

McCarthy's Appliance

4.4
(8 reviews)

I was really disappointed witth this place. I called on a Sunday about 3 weeks ago because my…read morewasher was not working. Kevin called me back the next day and said he would be able to stop by my house no later than Wednesday or Thurdsay. Well... Wednesday rolls around and I decided to give him a call to check in and see which day the would be stopping by to look at my washer. There was no answer so I left a message. Thursday I decided to give him a call again around 4 and again there was no answer. It has now been 3 weeks later and I have still not heard from Kevin so I decided to take my money and business somewhere else. I would have appreciated a call even if he wasn't going to be able to make it until the following week. However I received no phone call and in my opinion that's just bad business.

I was having trouble with my Fridge so I popped in here to explain what was going on. Kevin nicely…read morewent over some possible problems that it could be. It was late in the afternoon so he couldn't get to my home before he closed. I explained that this is my only fridge and I have a new baby at home. I also told him that I had no problem getting my hands dirty and taking it apart myself. Sympathizing with my situation, he had me call him that night to walk me through some troubleshooting methods. As it turns out, the thermostat needed to be replaced, that's it, a $15 part ( that I bought from him) and I did it myself! This man could have easily came to my house, charged me a million dollars and took me for a ride but he didn't. Just an honest man who helped me out like a friend would and you really don't see that nowadays! I just thought he should be recognized and recommended for that. P.S. My wife was kinda bummed, she was really hoping for a New Fridge! (of course!)

Bento Snow Removal Service

Bento Snow Removal Service

3.4
(18 reviews)

Bento was extremely thorough when we signed up with them. Unfortunately, with the first storm of…read morethe season, they are completely MIA- phone unanswered, no replies to text or email, leaving us completely and unexpectedly stuck. Not sure if they're suddenly out of business or what, but definitely cannot recommend at all. Update- we finally received a response from the owners, who cited an emergency with one of the crews and stated that, while they were still trying to catch up from yesterday, today's conditions would prevent them from servicing us today and for "the rest of the season." To summarize- we signed a seasonal contract with them, they not only didn't show up but also didn't communicate anything about an emergency or change in plans that would allow us to make other arrangements, then canceled our service. Terrible customer experience.

I had great experience overall with Bento Snow Removal. I am currently living in Somerville and…read moreRafael and his team has done a great job in past season. The price is very reasonable and flexible compared to what we had for the last year. Always shows up in time and the removal is professionally done. I will definitely recommend Bento to my friends and neighbors. One thing could be improved is communication. Even though Bento did show up everytime for the past season, it will be nice to get some notifications like when the team starts routing, when they might show up or will they do a de-ice etc.

Massachusetts Water Resources Authority - localservices - Updated June 2026

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