During my massage, Billy overworked my back to the point of injury, then glossed over some of the problem areas I mentioned. Plus, he left me covered in oil and didn't offer me a towel to clean up with. The whole thing felt like an uncomfortable PT session rather than a relaxing deep tissue massage. I was in terrible pain for days afterwards. I emailed both the business and the corporate office, and no one ever got back to me. read more

I'm finishing up my visits with this place. I get there and there are 4 people including me waiting to check in. I go to the bathroom and the personnel are all talking in the back. The bathroom doesn't have any soap to wash your hands. When I finished in the bathroom, I asked the people in the back to check me in. This place is managed horribly. I would not recommend this place at all. There was trash outside the store on the sidewalk. If I didn't have to finish out my contract like prison, I wouldn't be going here. read more

Stay far away from this hole, unbelievably poor management and almost criminal like business practices. Signed up for the one year monthly subscription service, paid monthly and was only able to get 3 massages the entire year. Two month wait times and when I had a work event that was going to make me miss my Appmnt I went by the facility and asked if I could transfer my Appmnt to my wife they said sure, I asked if this would cost anything and was assured TWICE it would not. Wife took my massage and low and behold the full rate of the massage was charged to my credit card on file, called and asked the manager (the one that I had spoken to in person and was assured that it wouldn't cost anything to transfer) and I was told that yes, since she took my appointment the full rate was charged and she got very short and angry with me on the phone. This place needs to close...and close immediately, paid around 700.00 for two massages and one stretch..wow read more

I have nothing but good things to say! I highly suggest booking with Maryann, she provide a very thorough and relaxing massage. The ladies at the front desk were very nice and helpful. The facility is very clean as well. I am already looking forward to my next visit. 10/10 would recommend!! read more

It's sad for me to put this review because years ago I loved this place. I just moved back to Okc and signed up my wife and I to the monthly plan here. I called today to schedule an appt with a female and their next appt is July 15th??! I'm supposed to be able to get in monthly and they have one appt at 6:30 pm a month away!! Garbage! Don't sign up to become new member! I'm waiting for manager to call me back with some solution to this poor management and scheduling. Very unhappy! Update 3 hours later the manager Rochelle still hasn't called me to address my major concern that I can't even get an appointment to use my membership! If you join here after reading this review than that's on you. They aren't taking care of a new customer and a previous very loyal customer at all! I'm calling the BBB and their corporate offices in the morning if I don't hear anything today! read more

If I could have given a 0 I would have!!!! So rude you would think they were doing me a favor not I pay for a membership inconvenient they never have openings and then the customer service sucks so bad I'm out you can find much better service at a lower cost everywhere!!!! DO NOT USE read more

So I FINALLY use the massage envy gift card I got at Christmas. It was good for one hour and already had the gratuity included (bonus!). I decided on a deep tissue massage vice a Swedish/relaxation massage. The therapist was pretty good, and did well at working the knots out of my muscles and applying some deep pressure. Their idea is to get you hooked with the $39 intro special and have you sign up for a membership, which is $49/month before tax and goes towards a massage. If you've got the disposable income and time and inclination for regular massages then it's probably not a bad deal. Members pay $39/hr where non-members pay $75/hour. So by my rough cipherin' you'd need to go a couple of times a month or more to really see a big advantage. BTW, they say you can roll your monthly massages over if you can't make it in during the month. Bottom line here: If you've got some extra cash it's a good way to treat yourself for a one time good deal. If you're gonna go somewhat regularly then you might want to shell out the extra scratch for the membership and lower rate. read more

Massage Envy - Massage Near Me - Oklahoma City, Oklahoma

Would give zero stars if I could. The therapists are not the problem - shady business practices. I have asked for my membership to be halted multiple times, and I continue to be charged $70 a month. read more

They put an unauthorized charge on my card and never said anything until I saw my banking. I had to call them to have them remove. The manager didn't have the courtesy or ability to utter an apology for the inconvenience. Be careful if they have your card information on file! read more

One of the best massages I've had in a long time for sure. Very professional and attentive to what your needs are. My wife and I did the couples massage and they did really great. read more

Massage Envy - Tranquility room to help you relax before your massage! It's working! - Massage Near Me - Oklahoma City, Oklahoma

I don't recommend this place at all. As a younger women I had a male worker make me very uncomfortable while doing my nails. He would call me baby and ask where I lived and what grade I was in. When I told him to stop he didn't and kept making me uncomfortable. For peoples safety I don't recommend going here. read more

There were definitely pros and cons to my visit yesterday. I am so happy to have gone to get a massage and facial. I told the lady that every part of my body needs attention. She spent majority of the time on my back and barely touched my legs. I understand my upper body had knots but during the 60 mins I wish she would have spent some time on my lower body. Then I had an appointment for a facial as well. She was running behind and the lady at the counter said to wait 10 mins. That turned into 20 mins and I didn't even receive my full 60 mins. I appreciate the quality of the massage and facial but I wasn't too happy about the service. read more

I've been here many times and I've seen a few different massage therapists but typically I always asked for Charity. She was AMAZING and the best massage therapist I've ever had in my life! The phone customer service is great, however the customer service when coming in is sometimes hit or miss. They were never ever rude, just sometimes not very welcoming. Overall I would recommend going here. read more

Do not waste your money. It is virtually impossible to schedule an appointment here, but they have zero problems collecting your monthly dues for a service they cannot provide. if you cancel your membership, you forfeit any unused credits after 60 days, but that can't get you in before they expire. My "discount" massage set-up is going to cost me $600 in unused credits. Im so disappointed. If I could leave a zero star rating, I would. This place is a complete rip-off! read more

I had THE BEST massage at Massage Envy. I was welcomed into the door and given a few papers to fill out since it was my first time. After that, I was taken back by my massage therapist Chad. Chad went over the questionnaire with me and asked if I wanted a full body massage or for him to focus on a specific area. After talking, we decided it was best to focus on a specific area. Throughout the massage, there was plenty of communication. Chad told me at any time to tell him if something hurt, or if I wanted more or less pressure. He also told me what he was finding in my back and explained what he was doing and why he was doing it. I really appreciated this. The conversation was not too much so that I could not relax. I thought it was just right. At the end of the massage, I checked out at the front desk. They gave me a pamphlet to take home which explained their membership program but it was not pushed on me at all which made for a great experience. Thank you Massage Envy and Chad... I will be back! read more

It seems that this location has gone through some personnel changes because I had a wonderful experience. I have to admit that I'm a massage snob so when I got a gift card to ME I was very skeptical. My preconceived notions were completely wrong. My first phone call to arrival was top notch. I requested a deep tissue because Swedish never seems to be enough. Holy crap I regretted that immediately. Fortunately, my therapist Sid was very understanding and was much more gentle. He was very knowledgeable about areas of stress in my body and had recommendations to help out. He was a little chatty but I realize that I was responding like I wanted conversation. I didn't want to be rude because he was very nice. Next time I might tone it down more and ask for a more relaxing atmosphere. No big complaints from me. They mentioned having me sign up for the member package a few times but it doesn't really interest me at this time. I recommend this location and if you're in need of a deep tissue, request Sid. read more

First time here. I can say this will be the last one too. We did a couples massage. I had a male therapist which by itself isn't bad. However, this guy needs some trimming tips as he is very unprofessional looking and a bit creepy. He needed a cough drop because he couldn't stop his dry hack. He also desperately, and I mean desperately needed a breath mint or gum. His breath was horrible. This is all before I talk about his massage skills. They sucked. It felt rushed. I scheduled for an hour and half, but somehow (thankfully) we only had a 60 minute one in the books. He really didn't massage, it was more of a vigorous rub, back and forth. So much that my wife commented about the noise he made through out the massage. Basically on a scale of 1-10, this is a complete waste of money and a 1. read more

My masseuse was pretty rude and it was overall an uncomfortable experience. She insisted on giving me a full-body massage when I expressly asked her to concentrate exclusively on my back, neck and shoulders. It wasn't a bad massage, but if I'm paying for it, I'd rather not have to argue about what kind of massage I'm going to get. Check out Andrew Dewees instead if you don't mind driving to Norman. read more

Scheduled a massage for my wife and my daughter for my wife's birthday. They called the next day and told me that they needed to reschedule. When I told them that my wife and daughter had already rescheduled their day to make the appointment, She looked again and said she made a mistake and they did have time. They called me today, the day of the appointment, and told us they needed to reschedule. They said they had one time slot open at 2:30 but only one. When I told them that it was would not be possible, and they needed to keep what they had promised, Tanya because rude and began to talk to me as if I was a child. We will never use this place again. Thanks for messing up my wife's birthday. read more

I always have a problem getting an appointment on short notice when I have a migraine which is why I joined. I have had 2 appointments cancelled on me in the last 6 months and it seems to take over a month to get it rescheduled. They are very professional when I do go in but I have only been to 2 appointments since the other 2 were cancelled (1 due to overbooking - 1 to emergency) in the last year which results in my visits adding up but can't use them when I need them. read more

Everything I found a great massage therapist they ended up leaving ME. Do not sign the monthly contract!!!!!

Very poor service and rude customer service, I went on your website and made and appointment to get a massage. I work 6 days a week from 7-7 on my day off I wanted to get a massage. On Monday I put in my requested massage for Friday and the email stated that someone would call me to confirm. I received no phone call or additional email. On my day off I went to the location. There were 4 girls in the office standing around talking and laughing when I walk in the door. I ask if I could get a massage the girl went to the computer and stated she could make me an appointment for 2 or 3 days. I said that I went to the website and requested and appointment for Friday but heard nothing back. She said "well we have been having issues with the website" (not my problem) I advised that I would be working, she said "well we are opened till 10 pm". I advised I work 12 hours a day and I didn't want to come in after work as I am tired and ready to eat, take a shower and go to bed. She just looked at me like I was out of my mind. I said you can't do it now. She said "No". If she would have been nicer or just stated they already have appointment booked for the day I wouldn't have thought twice about it, but she was very short and seemed cross with me like I did something wrong by walking in the door and disturbing there conversation. Needless to say I will not be back to any of any location! read more

The employees at this location are the rudest and most unhelpful people I have ever encountered in a customer service role. My mother had emailed me a gift card which had gotten lost in cyber space somehow. I had called the massage envy in California, where I am from, and from where the card was purchased. They were quite helpful and sent me the card number to use at this location. However, once I arrived the two women behind the counter were very rude and refused to even try to help me access my gift card. I gave them all the information they could have possibly needed to find the gift card, yet they were condescending and arrogant, basically inferring that I stole someone's information. Once outside, my daughter called the Encinitas store, who informed her that going on the website and entering your email, that the gift card could be resent, solving the problem. Not sure how employees of this establishment could not suggest doing just this, nor even trying to find the email themselves. The people in Encinitas took their time, and were very kind going over every detail to help find the gift card. It should not take having to call another state to get the information that is so readily accessible with a push of a button. I guess this is why I have only frequented higher quality spas in the past. When we finally located the gift card, 30 minutes later, we went back in and asked if they could accommodate us and without even looking at the computer said a flat no. I have never been treated so disrespectfully in my entire life. I will be going to another spa here in Oklahoma to use my gift card and can only hope that they have trained their front desk staff to be more guest friendly and learn some proper customer service. This all took place on Wednesday, December 16 at 5:15 pm. I highly recommend never giving your patronage to this establishment. read more

Received a gift card, made an appointment. Staff was very friendly and welcoming when I first arrived. My massage tech was Jess. The first thing she told me as we entered the room was that the heater for the bed was broken. She said she'd tried and tried but could not fix it. She hoped i didnt mind. Strike one! She gave me a one hour back, shoulder and neck massage. Good massage but she must have had a cold or allergies because she kept sniffing. At one point, as she was working close to my body, on on my upper back, I kept worrying that something would drip on me. I wanted to tell her to take 2 minutes and go blow her nose. Strike two! 40 minutes into the treatment, she kept yawning and yawning. It was extremely annoying. Strike three! Checking out was extremely awkward. All I wanted to do was pay and leave. But the man checking me out kept pushing and pushing me to purchase a membership. I told him I was not interested, yet he kept asking me why. What was causing me not to commit? Did I not understand what a good deal this was? The questions became personal...what did I do for a living that would prevent me from signing up? On and on. His pushy car salesman-like attitude made me wonder if he was working on a commission! I can not recommend anything about this operation. And i will not go back. read more

I had a massage by Chad on Saturday and it was by far the BEST massage I have ever had! He was very informative and knew exactly where I held my stress, making the massage even better than expected. Also, Julie at the front desk was very sweet as well. I made my return visit before I even left for 2 weeks, but thinking of calling today and re-booking sooner than that! read more

I've tried to make an appointment here many times throughout the last year. The first few times I never received a response at all which irritated me. Today I got my first response and they said there was a 12:45 on Wednesday so I said I'd take it and 4 hours later I got a response stating they gave my appointment to someone else. I'll never ever attempt to go here again. It's very unprofessional read more

My wife and I have been going to Massage Envy for 3 years. There is quite a bit of staff turnover but overall we have had an excellent experience. They are very professional and it always feels clean. We enjoy going there and will continue to. read more

I scheduled appointments for me and my friend 3 weeks ago and the day before our massage, I get a phone call to confirm 1 appointment and not both. After I correct her and tell her it's two massages she says "oh yea we had to cancel that one b/c it was scheduled on top of someone else's." You all had THREE WEEKS to call and fix this mistake and don't even bother to mention it until I do. Not to mention this is the second time my appointment has been canceled the day before my appointment is set when I've scheduled weeks in advance. This is a very unorganized establishment read more

I have been many places here in OKC but this was by far my best experience. The staff were very professional and the facility was beautiful. I recommend it highly. read more

Called to reshedule a massage and the assistant manager was so rude. She rasied her voice at me and would not even let me finish a sentence. Not sure on how the massage would be but, the service is awful!!!!!!!!!!! read more

I signed up for a membership when they opened a few years ago. It was great at first. But in the last year, it has gone downhill. It is very difficult to get an appointment even a few weeks out. And now they've called to cancel my appointment several times because the massage therapist changed their work schedule. How about keeping the existing appointments and just scheduling new ones differently? My schedule is crazy, and it is very difficult to work around, so when they cancel on me, it really causes issues. The only reason I'm still using them is that I've got too many massages built up and would lose a lot of money. As soon as I can get caught up, I'm canceling my membership. Don't sign a contract!!! read more