Just finished with my 90 min massage and Heidi was absolutely exceptional! She made sure the pressure was perfect for me. She took her time to work on the areas that I requested but also made sure I had the full body massage experience. Very relaxing and will definitely be back! Thank you Heidi!! Also, not sure of her name, but the woman at the front desk was very professional and welcoming. Overall, I had an amazing customer experience! read more

I first went to Message Envy with a gift of a massage from a friend. That was states away and a mild massage. I saw one here and tried it out? I asked for a deep massage as I carry lots of stress in my body! They have these folks here that know pressure points etc. and can really help you. They have really helped me. I do not enjoy the upselling. Front desk is very nice and hot and cold. water available as you leave fill up water bottle or make a hot herbal tea to hydrate! They offer a year plan with coupons for free services too! (bring a tea bag). read more

I had a really nice and relaxing facial here while on vacation. They were able to get me in last min. I liked the products they used too.

Amazing massage- great friendly staff! What an experience! Wow I'll be back . Worth the 2 hour drive for me

The massage was great, but every financial interaction I had was not. First I was being charged for a plan, even though I came in with a gift card. Then I paid with cash and after I was home, given no receipt, I was called and told I owed them $20 more dollars with no evidence. Then my credit card was charged 6 months for a 3 month subscription. read more

The massage is great but management is horrible. They "disappeared" a ton of our credits with no explanation or compensation...not even a call back...completely ripped us off. Unbelievably un professional read more

Wowzers. Called in today to see if there were any spots available and as usual, nope. However, 5 minutes after i got a call stating they could get me in. I arrived to be greeted by a great staff. Shortly after, the best, most relaxing massage I've ever had was given by Christina. I'll plan early and schedule before i come back in town! Thanks to all read more

I cannot review my massage appointment at Massage Envy (ME) but I sure can review their customer service. According to the TEXT I received TWO HOURS before my appointment, my "service provider," Julie K., "had something come up & won't be able to perform the session." When I called the phone number for the ME at the Pineview location, I was connected to a call center. The service rep would only agree to transfer me to the Pineview SG office once I explained why I was calling. I learned that ME had no back-up plan for last minute no-show massage therapists. I live 50 miles away from the closest ME in St George and had planned my day around the appointment. ME requires a 24-hour notice from their clients if they want to cancel without being charged. ME should require a similar forfeit from their staff when they are inconsiderate of their clients and do not have a back-up plan. I have learned that I am not the first potential client of the PV ME location that has had their appointment cancelled at the last minute. I will not be rebooking with ME and, according to the front desk staff at ME, they don't care. read more

A word of warning to others about very unfriendly membership policies (read the fine print) and robotic, reception staff. I was putting up with it due to a good massage therapist, but the front desk treated me poorly one too many times. Also learned that the therapists live off tips (no salary). I have rarely posted a negative review, but feel others should be warned about this place. There are many good massage therapists in the area who would love and appreciate your business. No need to put up with this place. the message below is a perfect example of their poor customer service systems. I've been waiting for more than a week for their regional manager 'Carmen' to contact me. read more

Shocking this place has such terrible reviews. I have never been to UT at all however they are using my account credits that I have set up in another state. When I got the initial appt confirmation I contacted asking if I needed to be worried about fraud since I did not book the appointment and did not want it showing under my account. They still deducted a credit from me (and gave a random a massage. ) My home location tried to call to sort it out for me and they were even rude to them, a fellow location and provided no help. I do not suggest going to this location: they can't own up to their mistakes, their customer service is garbage no matter who you are, and apparently they steal to keep their franchise running. read more

Great massage therapists. I have seen several therapists and loved them all, including the hot stones and stretches. They really customize it and make sure the whole time you enjoy the pressure and table temperature. The front desk girl Avery checked me in and out and was very attentive. Over all great experience every time. read more

A friend of mine gave me a gift certificate to this place as well, she is an awesome friend and knows I am a chronic pain sufferer in a new town. But that's how they lure you in: along with Synergy and Escape Hair and Body they offer a cheap first session ($30-$40 for an hour, while normal massages run $70 or so an hour give or take a little) and then they jack up the price after the first time. The place is apparently a chain (there are two in St. George alone) all over the country. It felt very 'McDonald's of massage'...like...the franchise just poured out of the walls. And what I really disliked was yeah you pay for your massage (the first time $30 or the usual $60) and then if you want anything...ANYTHING like oils or reflexology you can't pay a flat fee, you have to 'add on' much like 'super sizing' a meal (can't tell I'm not big on McDonald's eh?) The masseuse I got was competent and friendly...but not great. I still felt really sore (I mean other than the obvious usual soreness) like my niece had just rubbed my back and nothing real had been done to it. Honestly it was the first bad massage I'd ever had. A friend went to the one on the other side of town and reported it wasn't much better. They also offer a 'fast food massage automatic debit payment' plan to keep it low...but a mandatory 6 or so (I can't remember the number) automatic payments...so forget you if you have an unexpected bill for your car or health one month. I hate automatic debit so much...and that's the only way to keep the cheaper price. I recommend St. George Day Spa. Up in the usual price, but no ridiculous add ons (you get an oil or lotion regardless of if you pay for something extra). read more

Went in to get my shoulders and back worked on and I have never had my shoulders and back feel as well as they did after my massage. Everyone there was super nice and welcoming. I definitely know where I am going if I need another massage. I highly recommend this place! read more

Worst place in the world to get a gift card, don't waste your money . I have had gift cards for over a year that I have been trying to use and and it is impossible to schedule anything! They make you go online and give your cc to hold your appointment. I finally was able to book a 90 min for $165. I really wanted a 60 minute but choosing that option is impossible to book so I decided to pay the extra in order to finally use my gift cards. Showed up today for my appointment and they had zero record of my appointment . I showed my phone confirmation that said I was "ready to go with an appointment with Wes at 11:30." I showed her several times the confirmation on my phone but she thought it was "funny!" The employee had "never seen a confirmation" like the one I presented and didn't feel bad that it ruined my entire plans for the day. She kept insinuating that I must have done something wrong when I booked . I am so frustrated and told everyone in my family to NEVER give me another gift card here. They are impossible to use and WAY over priced for what you receive. I have had massages all over the world and these guy treat you like they want to get you in and out as fast as possible. They try to up sell you with oils and other extras!!! They want to get you to sign up for a membership, which I wouldn't do if it was free!! Terrible business and very uncaring employees! read more

I got my husband a gift card for his Xmas gift and he got his massage tonight and said it was the worst massage he has ever had ! The girl working on him was wearing a fanny pack the entire massage and it rubbed against his skin the whole time .. she pinched his arms instead of massaging and had 0 technique! Rooms are cheap no decorations nothing to make you feel comfortable! Truly regrets buying him a gift card here when there are other places in town who employ talented and caring employees! Would not recommend this place to anyone read more

I LOVE THIS PLACE!!! The customer service is incredible. They always make you feel like a friend and they make everything so customizable. Jesse is great if you ever need help with anything, she is your girl! I will never go anywhere else to get my massages again!!! read more

I've been a massage envy customer for many years and recently moved into the area and decided to try this location. The customer service at this location is poor. The manager is never available. We had a billing problem recently and the manager told us it was going to be corrected and it wasn't. We usually get a couples massage and they don't start on time and we've noticed that we haven't been getting the full 50 minutes time that we should be. We are likely to cancel our membership. read more

I love massage Envy it is great!! The staff is always extremely friendly. I have a lot of facials done by Kalli and she is definitely the woman you want to go to. I even love to give my family gift cards from here because who doesn't love a massage for their birthday? read more

I give them a two star for having POOR CUSTOMER SERVICE. They are very rude. The Assitant Manager who was on the phone with me was very impolite and did not apologize for their mistake. I had canceled my membership 2 months ago and they went ahead and charged me even after I had spoken to them in person prior to canceling my membership and that I will no longer get charged. They went ahead and blamed their "system" that it is an automatic charge. When it's been 2 months since my cancelation. The assitant manager didn't even have the audacity to say goodbye and hangs up before the client can even get a closure in the conversation. Non the less. I had to go out of my way TWICE to call them to take care of their mistake. If anything you'd want the client to come back again even with their mistake they had made. Because of their poor customer service they had lost out on someone who loves getting massages. They had lost out on good money and a great client. I give them the other star for having great massage therapist. But the front desk girls who work there are very impolite and very unprofessional. read more

Very professional, this was my first massage from a qualified tech . Kasey was my masseuse ( the best ever ) I am now a fan of this thing called a MASSAGE AWESOME , Going back every month now!!!!!!! read more

My husband and I were wanting a couples massage this past Easter weekend to relax. We were able to request an appointment online last week, and got a call back the next day. Booking was fairly straight forward, just note that they will need a credit card. We checked in a few minutes early the day of our appointment; they do spend some time getting to know your massage needs, so arrive earlier than we did (they suggest 15 minutes). Our therapists came and got us on the hour, and took us to our room. The ambiance was great, and we were completely able to customize the massage session, down to the volume of music and level of lighting. It felt amazing! I will definitely be back. read more

We are a massage envy customer for 5 years in CA, we just recently moved here in st George and we tried this massage envy in Pineview location. The front desk people seems like they need a little training how to deal with customer. Don't recommend this place . read more

!!BEWARE!! What the company says is NOT what you get! We saw the special from the corporate website advertising intro price of $79 for a 2 hour massage- prices vary by location. My husband called the St. George Utah Redcliffs location to confirm the price. I listened as he verified the deal and then booked the time. After the massage however, they billed $98. When questioned about the price, the manager said the employee must have been confused since they don't offer that same deal. The manager asked the employee who denied it and the owner wouldn't make it right. HORRIBLE CUSTOMER SERVICE!!! The massage was NOT worth it! By the way, they will offer a monthly contract... why would anyone sign a contract with a dishonest company that won't stand by their customers? What would stop them from over-billing each month? Make sure you get everything in WRITING. Better yet, take your business elsewhere. read more

I called in Saturday morning of valentines and they where able to fit my husband and I in. The massages where good. I had a male massage therapist which always makes me nervous but he was very professional and did a good job. Not bad on short notice. read more

My husband surprised me with a massage last Sunday because I'm so stressed out being busy at work. I was a little skeptical of Massage Envy because of how bad I had heard they were in Vegas. Given the price paid you really can't complain! My therapist (I wish I could remember her name) was so sweet and friendly. She made me feel very comfortable and worked on the areas I needed most. When I left I felt so good and was able to come home and enjoy the rest of my day. I would come back again when I need a quick massage. I really liked that they were open on Sunday as most places here in town are not and I'm very busy during the week and can't ever seem to make week days. read more

The reason I give them only 2 stars is because you pay for 10 minutes more than you receive. I contacted customer service to ask if this was normal policy and never got a response other than a thank you and a request to give them a review on Yelp. Their message assured me that they read all customer comments and reply to them. This is simply not true. I joined as a member and expect a 90 minute massage when I pay for a 90 minute massage. When I asked the receptionist in person about this I was told their policy is that they allow 5 minutes to undress and 5 to dress. Because of this rip-off and lack of respect towards me at customer service I will not be renewing my membership. Massage is hit and miss. Seems like they go through a lot of employees. read more

I would like to caution anyone looking to buy the upsell here. We purchased 6 months of massages for my wife and I. We used 5 of them and called to book our last massage to find out it expired. Not a phone call not an email ...nothing. In order to book a massage now I can either pay to become a member or pay full price. No I'm sorry or we apologize. I guess they think they are the only game in town. I can assure you they are not. We just moved here and will continue to get massages just not from here. Buyer beware read more

This place is crooked. If you decide to get a message here do not under any circumstances let them con you into a membership. They stole money off of a card that was never autorized to be placed on file. At least 3 momths after we canceled a memebership with them. We gave the masseuse a tip with this card and they automaticaly placed it on file. They said the were going to reverse the charge but they lied and did not. They also say they have no record of us canceling... How convinent for them. So if you do use them make sure to get everything recorded or in writing becaus they will say one thing any do another and treat you like a liar. My wife only got 2 messages from them and she cannot use the time she has already paid for. They somehow think we owe them over 300 dollars after we paid everything before canceling membership. read more

I booked a couples massage and they only booked for one person!!! The receptionist only booked one saying she thought it was only for me. I thought a couples massage meant two!!!! We wasted a whole day!!! I wouldn't recommend wasting your time with a massage here!!! read more

Do not ever go here they will lie and over charge you. I got a 1 year membership Dec 2015 so I called Dec 2016 to cancel my membership when I called they said I had to wait till January to cancel so I was charged for Dec. So I called in Jan and was told once again that I had to wait till Feb to cancel and I got charged again. Of course I was pissed but what do I know so I went along with it. When I called in Feb I had to go down and fill out some paper work to cancel so I go down there fill it out. The next month I was charged another $60 and when I called they told me I didn't fill out the cancellation paper work it was a 5 month waiver thing so after arguing with a manager for a bit they gave me a refund and told me that after the 5 months the membership would be canceled. Yesterday Aug 8 I was charged again! When I called to ask what is going on they said 'well it doesn't look like anyone made a note in the chart or anything so it was never canceled you will have to come in and fill out the paper work again' I had talked to 2 managers and an employee with the last 2 problems they did not make records of anything. Do not ever go here they will cheat you till the end!! read more

I made an appointment online on Wednesday for myself and my husband. I recieved a call from Massage Envy within a few hours verifying the appointment and the time that they could get both of us in at the same time. We arrived for the massage on Sunday and they had no record of our appointment. They even called the other Massage Envy in town to see if the appointment had been made there instead, but no record our appoinment or online request for an appoinment. No attempt to accomodate us, just "sorry" and they would schedule us another appoinment. We said "no, thanks", because that doesn't seem to work......... read more

Scheduling was easy. And Brandon is Fantastic! I have had many massages. He knows his stuff and is very personable. I definitely will see him again when I am in town. read more

I have been going to Massage Envy for over a year now, typically once per month. As a runner, training for Half or Full marathons, the massage treatments always help my muscles to relax and recover. My favorite therapist is Li. She is simply exceptional!! The one thing that I wish would improve a little is the overall total cost. Better package deals for members would be a great incentive for others. For those that have been unsatisfied....consider giving them another try, express your concerns and specific massage needs. I am confident that they will comply. Thanks!! read more