I enjoyed a relaxing facial today with Kim. I added on a rejuvenating hand treatment as well as lip and eye treatments. Very professional atmosphere and quality work with the clients comfort in mind. read more

Tips are a choice but if you forget they call you and ask for one in a round about way. Please don't misinterpret my words everyone should receive a tip when possible but it's blatant disrespect to call anyone asking for one. Also Massage Envy in Sicklerville New Jersey is the worst read the google reviews they're disrespectful and rude and they stick together with their horrible behavior with customers. If I was allowed to post my recording of the disrespect that followed me outside I would read more

I just wanted to send an email leaving a  review regarding the service I received on 2/26/2024. I entered the Turnersville, New Jersey location to cancel my membership and the service I received was unacceptable. The representative at the desk told me I needed to wait to speak with a manager in order to proceed with this action. I waited patiently for her to come and assist me and she avoided me at all costs. She walked over and assisted another client with paperwork to postpone her services but never formally addressed, acknowledged or assisted me. Once she was done with that client she went into the back room and never returned to the front desk or lobby waiting area. The young man at the desk that originally told me to wait after about another 5 minutes came over and gave me paperwork to complete. He was unsure what areas needed to be completed and could not assist me with my questions I had regarding leftover massages and time frame as well ensuring no more would be deducted from account. Everytime I asked him a question he would go into the backroom and speak with the manager and then come back and give me the answers. This happened about 3 - 4 times. I then asked what was going on and was she busy. He said she is on a phone call. I didn't hear talking to anyone on the phone besides the representatives that continued to go in the back to ask her questions. My biggest concern is being told only she can help me and then continue to get information from her. I feel she should have come and formally addressed and assisted me with my concerns to make sure everything was done properly and accordingly. I never had a conversation with her and left extremely upset and feeling undervalued. The money that I have paid into the company should be appreciated and I should have been treated differently. read more

I am extremely displeased with how I have been treated several times at this location. I have a pretty stressful life and my health isn't exactly the greatest. All of the specifics are documented in my ME file. When I am constantly berated for not relaxing, or not having the range of motion I should (radiation therapy and shoulder pins tend to make parts not work the way they should), I do not want lectures, huffing & puffing, grunts of disgust, and constant badgering to upgrade to services that I do not want. Last night my therapist was extremely rough, jerking my head around, telling me to "stop being so tense" and then throwing her hands up and slapping them down to her sides in disgust. I deserve better treatment than that. It is NOT relaxing at all to be chastised and manhandled. It is downright disrespectful, degrading, and humiliating. read more

I use to really love coming here but not anymore. They continue to charge me for being a couple minutes late. The masseuse are very good but do not care for the front desk service . Go at your own risk read more

I don't normally leave reviews, but felt the need. I have always had a wonderful experience at this location until recently 2022, this is my home location and I can't book an appt within 2 months, so if I want to book now it would be for late October, I was just told on the phone. What truly upset me is I continued my monthly membership thru covid 2020 & 2021 without using the facility. currently I have almost 20 massages banked and was told in March 2022 I could send 6 appt to my wife and a few to kids since it would take me over a year to use 20 banked appointments. I called requested they transfer 6 to my wife's account they sent 1, then told me as of today I can only transfer 1 banked appt per 6 months. If I had know that I would have canceled my membership during 2020 covid. We thought we were supporting a local business because we were blessed to have deposable income to patronize local establishments even without using the services for 2yrs and now we get the corporate eff off treatment. I will forgo my 2k in banked massages and take my business elsewhere. L. Smith Sicklerville, NJ read more

I don't normally do yelp reviews but I felt compelled to jump in and share my experience: I have been going to ME Turnersville since they open. I have not had anything but the best treatment from the front desk to the aestheticians and massage therapists. Everyone has always been super pleasant, polite and professional. I currently schedule facials with Kim, and she's amazing. Steve is my go to massage therapist and he's fantastic! read more

I have not been back here since my 1 star review, but I'm willing to raise this to 2 stars only because I have heard some good feedback from the place from friends. Maybe because I went there not long after they opened that it was still getting rolling or setup. Not sure. Just wish it was a good 1st experience. I didn't want anybody to get in trouble, lose their job, etc. I just thought it was very unorganized but maybe that was part of them ironing out the creases of a new store. I hope they are doing better and I was happy to get good news. I wish them the best and again hope nobody got in trouble. Wasn't my intention or anybody else's. read more

I joined message Evy in December and had 2 separate massage sessions s by Juan..the first appt he attempted to be d the joints on my legs I tld him I was not that flexible I stead of trying a different technique he did not massage my leg at all. My second appt. I felt he was making up different techniques as he went along..Hilarious. I changed therapist and had a great experience with Jen..the problem is I only signed up for 6 months and I wanted to verify when my last appt wld be, i was tld if i did not cancel before June 8th. My an wld continue for another 6 months.. i wanted the rep. To note i did not want to extend the membership and she said she Could not make a note i had to CALL BEFORE JUNE 8TY OR IT WOULD AUTOMATICALLY RENEW.. This is a Scam of you are not aware of these practices! Customers Beware!! read more

The front desk associate, Hannah, was so helpful and so kind. She made my Massage Envy experience so personal.

I HIGHLY recommend using this location because of the professionalism of this particular establishment and their entire staff. It's very clean inside, with a very welcoming relaxed atmosphere. They treat all of their clients with respect. You can tell that they truly care about their clients. They make sure that they are satisfied and will do everything possible to see that you leave feeling better than when you came in. I have been to other places like Hand and Stone, and I was very disappointed. I can't say enough good things about this place. Do yourself a favor and give them a try. I promise, you won't be disappointed!!! read more

This location discriminated against me because I have arthritis and am disabled. They did not tell me before my appointment that I was required to bring a doctor's note, let me drive over an hour for the appointment then told me they would not give me my massage. Unprofessional and uncaring to say the least. Stay away and use Hand and Stone which is a much better establishment. read more

This location discriminated against me because of former medical conditions after being cleared. After I was already here telling me I need a dr but not telling me when I made the appointment that there was a note in my file that I needed one when I came in. read more

First time ever getting a massage at this establishment. My wife was going to get a prenatal and I simply came along for a massage. When I got there the staff was polite, gave us the iPads and we were checked in. So I just want to say that I had the pleasure of having Laura as my massage therapist! So Laura was an absolute pleasure from start to finish. She was funny, kind, and just amazing! I had two knots in my back and when I left I felt like a new person. If I had the choice of going back and getting a massage therapist, it would definitely be Laura. Her hands are a beast!!!! read more

It's perfect for me, right down the street from my house, Sam was wonderful, very relaxing atmosphere...no music....just silence!! The location is fairly new so everything was clean and welcoming! read more

I went in to get a massage and after telling the masseuse I had skin cancer surgery six weeks before and had developed a kink from muscle over compensation. He immediately looked horrified like I had a disease and stammered about checking on policy. Came back in a few minutes later and said he talked to his manager and they couldn't give me a massage until six months after and I could reschedule because of irritating the skin and muscles. It felt like he was sickened at the thought of touching me. I am now crying from humiliation. My husband paid for the massage already with tip but I would never go back. read more

Went here today had an appointment at 11:15. I showed up at 11:05 to fill out forms as I was instructed to show up early over the phone when the appointment was made. Front desk employees were professional and when I was finished they asked me to wait in my vehicle till Frances my masseuse was ready for me. It wasn't until 11:30 that I was called back inside. I was met at the front by Frances who took me back to my room which wasn't actually ready because she had to leave and get a head rest cover. After a few min she came back in and went over some more details, gave me instructions on where to put my belongs and left the room. I noticed on the device she was using to go over the details with me that there was a 50 min timer. I had paid for the 60 min massage. She came back in a few min later and began the massage. The massage she performed wasn't the worst I've had but it also wasn't even close to the best. During the massage I was scratched a few times by her long acrylic nails and she skipped some areas she had done on the opposing side of my body. I assume the timer expired because abruptly she ended the session at 12:26. This wasn't even close to an actual hour massage. This seems to be a trend with chain massage clinics where they advertise and charge for an hour massage but in reality trim a "prep time" from your actual appt. I won't be returning nor will I recommend this facility. If your ok with not getting your full appt time and a subpar massage then this is the place to go. read more

Two days ago I made an appointment for a couples massage today. My boyfriend had Shar and I had Ashley. It was his first time ever getting a massage and he really enjoyed it. And I had Ashley. She was amazing. Thank you ladies for such a great massage. I will definitely be back!! read more

I've had a very hard time finding someone with strong enough hands to really get deep in to help with my scapula muscle. Most chain locations I'm more about the relaxing massage and although they say deep tissue they never really go that deep. So I've been spending a lot of money going to a sports massage therapist that works with professional athletes. Well not anymore. I believe the gentleman's name was Alex. He actually did a better job then the sports massage therapist and hit areas that were never hit before! If you're into the deep tissue work I can't recommend him any higher. read more

Wonderful experience every time I've come! Victor and Kimberly are both wonderful massage therapists! Lisa is a wonderful esthetician! When I fall asleep I know they did a great job and was completely relaxed. I highly recommend coming here. read more

I would give less stars if I could. This place is a joke. I spent $700 on gift cards and it took me 3 months to get an appointment to use my free gift cards that I was given for the large purchase. When I arrived I was told 2 of the gift cards I purchased back in December were not processed correctly and they were blank. Why am I just finding out about that 3 months later??? At this visit all I wanted was my neck and shoulders massaged due to tightness causing headaches. When filling out the paperwork it asked if I had any injuries. I indicated I had a foot injury I was currently in treatment for. I waited 15 minutes for them to tell me the therapist wasn't comfortable treating me because of this. I wanted my shoulders and neck massaged not really sure what my foot has to do with anything. Then she told me that it was also due to my sunburn. My therapist never saw me, but I indicated the few areas I had a slight sunburn I was not treating, so not sure what my sunburn had to do with refusing treatment. I went here to feel better and left feeling worse and so aggravated. I will never give another dime to this company. I used Hand and Stone several times with no problems but figured let me give this new place a try. BIG MISTAKE! My daughter also went before me and asked for deep pressure. Her therapist told her "I don't do deep pressure". She also refused to do the main areas she came in to have treated because she was slightly peeling where her bra was rubbing her skin. I would not recommend this place to anyone. read more

*UPDATE: I live in Philly now and traveled all the way to this location just for the service. I honestly cannot give you one complaint about this place! Beautiful decor, amazing service! Whoever the owners are should be extremely proud of the staff chosen, they take care and pride in their facility. First and foremost, Carol is amazing and the most professional Massage Envy team member that I have met to date. Carol took complete care of me from start to finish! Tory is wonderful and amazing as well, she called me to come in one day and that phone call made me day. Karen and Manny are GREAT therapists as well! I will definitely be back for more from this place!! Probably won't go to another! They have my loyalty and business. read more