This branch despises you. Do not go there! You have been warned. I have been using the afterhours…read moredrop box for well over a year and last month they locked it so no one can use it. Yes, I am on a business account. They gave no notice of any changes to policy. Not even a sign or note on the drop box. Since I have a job like everyone else, I cannot do deposits in their 9-5 fantasy world. When I called and inquired, they said that too many people were using the drop box. Wow, way to punish the consumer! You certainly showed us. They want me to come into the branch and sign a contract for a special key just to use the afterhours drop box. Asinine is a word hardly strong enough. Asi-TEN! Unless you are trying to punish yourself just go to the Wasilla location. Over there it is butterflies and cotton candy compared to the detention center that is the Palmer branch.

i don't bank with Wells, so this is just a review of the friendly staff. I stopped in to make a…read moredeposit for a friend. Didn't have a deposit slip but did know the account number. Was cheerfully greeted by their lead teller, Kathy I think. She was friendly and chatted with me while she happily filled out a deposit slip and got me processed and sent on my way. Other tellers were also friendly and cheery sounding as they waited on other customers. Nice job ladies. They have a nice big parking lot with lots of spaces and convenient to get in and out of in Palmer.

It is so frustrated that their online banking sucks and they never can help you with a login…read morebecause they have issues with the system. But at the same time when you request statement because you can't see the transactions online, they charge $2.50 per statement. Smh

Made a principal only payment towards my mortgage which I saw was deducted from my credit union…read more After 10 days it still wasn't applied to my mortgage so i called them. They applied my payment towards someone else's loan. Im speechless. All they said was "oops, sorry, made a mistake". Well thats a big mistake and the only reason it was caught was because i called.

I love Key Bank. This is the best account I have ever had. No Overdraft fees ever. They have been…read morefriendly to me every time I have gone in.

Went into this bank on multiple occasions asking them to cash on of my checks and they were always…read moreextremely rude to me and told me they couldn't cash it so I called the key bank in palmer and within 5 minutes of walking in they cashed my check no problem. It was upsetting that I had to drive all the way into palmer to do something they could have done.

I find it interesting that people who state they have had great experiences with a company years…read morewill never bother to write a review, but the first time something goes wrong, someone will set up a Yelp account to write a negative one star review. I find this very exasperating. I too have been an Alaska USA customer for years, have things gotten a little bumpy since the Pandemic- yes- but that's not unique to this company. There's a staffing shortage literally everywhere. Generally my experience with Alaska USA has been best when I seek assistance in person. This branch, like all others is no exception.

They used to be great and trustworthy. Unbelievably, they refused to make my tax returns available…read moreeven though it was a government issued check I had deposited. If you want a bank that will control your financial liquidity go for it, but just know there are better credit unions out there that will treat your own money as though it is yours.

This place has been stealing money from my account "$920.00 to be exact," with random fees and…read morecharges not authorized by me. When I called about the transactions, I was told it was a "computer issue" and there was nothing they could do to return my money they stole from my account. Received a message from Rebecca Holloway regarding a "Stop Request Form" and was informed I would also be charged a "service fee" in order to resolve the problem. My advice, "save yourself from being robbed blind!"

This place added a $50 charge every month to my sisters truck payment for an insurance she had no…read moreidea she signed up for. After pages upon pages of paperwork she missed that part about the added on insurance. When I confronted them they said "well she signed up for it" shady slime balls. Find somewhere else to get business from. These people are incompetent sleazeballs with no customer service. Trash place.

Why does it take almost 3 weeks to get an answer on a loom I've seen mortgages take less time can…read moresomebody please answer that Denali Federal credit Union was great nu vision is at the bottom of the barrel

From the owner: Drive thru ATMs available 24/7…read more About the Business: Nuvision Credit Union. Helping our members build better lives for almost 90 years. Headquartered in Huntington Beach, California, Nuvision Credit Union is a full-service financial institution with branches in California, Arizona, Wyoming, Alaska, and Washington. Helping build the lives of hard-working people has been our mission since the day we were founded. Our goal is always to assist our members at every stage, with personal service and trust at the forefront. From a new car to first home, college savings to a secure retirement, Nuvision helps to make hundreds of thousands of dreams possible. Nuvision Credit Union is here in your community to provide you with all your financial needs to help you with the life you build. Visit nuvisionfederal.com to find out more.

this particular branch has been a train wreck since Covid. They don't maintain normal business…read morehours. They're closed alot of the time, they're always shorthanded.. The line takes just as long inside as it does in the driver up . They always want the consumer to do the extra yard but yet they can't seem to equal.. hard to find in the lower 48. This bank and this branch has become instrumental for me to slowly pull my accounts out of Wells Fargo altogether..

This place is such a freaking joke. I don't know how or why anybody would want to do business with…read morethem. I unfortunately have to deal with them because of a Miller Trust. When they make a mistake, they make the customer pay for it and not themselves. It's super sad that they don't value their customer time! Apparently, you're not allowed to talk to their legal department, if you are not a licensed attorney, so if you ever have any business with them, go get an attorney because apparently they won't just talk to you even when they messes up.