Cancelled my auto policy on 11/4 after 50$ increase for no reason. Got my cancellation email from…read moreMary Omer and thought my dealings with this company were over. On 12/4 I was notified that they billed my account 1100$. After contacting them was told it will take 10 days to return my funds. I spoke with Brad Daggett and was told mistakes happen. This company provides a service and a poor one at that. I would encourage people covered under them to double check your statements and hope you never have to actually deal with them.

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.

Erik Christensen and his team have been terrific to work with! I've only had a couple small claims…read moreover the years and all have been very easy to manage. Additionally, it's the little things that make a guys day.... today I had an off the wall question and Samantha didn't know but got back to me within minutes answering my question and emailing m documentation to further explain. What a great office to work with!

I used to love state farm. I'd been with them for so long. When my car died I told them i was…read moreletting my insurance go until pfds came around, I could get it fixed and the car reinsured. They gave me an untrue quote because when i did call in it was tripled. Noone told me that would happen. So now I can no longer afford insurance. It's time to revisit the State insurance laws that make it impossible for low income people to afford insurance and treat us as if a safe driver had a dui. These are unfair laws that someone allowed these companies to write for themselves and something needs to be done about it. I strongly urge anyone to reconsider state farm and it makes me sad to say so.

Was charged for a policy we didn't know was in place. Kept asking for estimates, office kept…read moregetting information wrong. Got a bill in the mail, they aren't willing to help or admit fault. They don't respond to calls or emails for days. Even the manager didn't call us back.

Excellent customer service!! They are open during lunch hours, always answer their phones and the…read moreWasilla office is open on Saturdays if I need something on the weekend. Best customer service in the Valley!

From the owner: My team and I make it our business to be good neighbors. We keep our word and bring our diverse…read moretalents and experiences to serve our State Farm customers. As a former teacher, I use my gained skills to give you the knowledge to choose the insurance you need. Call me today! License #: AK-57700

Allie Hewitt State farm is the best agency in the Mat-su Valley. They have won Best in the valley 4…read moreyears in a row!

My husband and I had an excellent experience with State Farm agent Alex Stricklin…read more He answered all our concerns and spent several hours with us over the phone (over a couple days) finding us the best prices for our insurance needs. He was meticulous. He has such a patient, pleasant, and kind demeanor. I wish more customer service agents were like Alex. He is the reason we chose to do business with State Farm.

Disclaimer: This review isn't for Sarah Brooks as a person but Country Financial as a whole. Since…read moreI originally purchased my Home Owner's Insurance from her predecessor at this office, I am using this address. I originally purchased insurance with Country Financial after a recommendation from my original Lender. At the time, I did get quotes from other companies; USAA was the most expensive, pCountry Financial was the third highest. I decided to go with them because I liked the idea of having accessible local offices. I have been with Country Financial for 3 years, almost to the day. Well I needed them one day. About two weeks ago, I noticed a moisture problem in our master shower on the ceiling. At the time I attributed it to poor ventilation design and humid weather. I paid out of pocket, hired Dry Out Systems (they are awesome) and hired a contractor to install a second bathroom vent. Well drying out the space took about 3X longer than we, myself and Dry Out Systems thought it would. Low and behold, our shower pan had cracked and the waterproof membrane failed (due to improper installation) causing water to make its way to the subfloor. At this point I still hadn't made a claim. I hired a tile guy, who came out and looked at everything. He stated the original builders didn't properly build up the mud pan, used 1/4 inch backer board instead of 1/2 inch, and didn't properly bond the membrane, mortar bed, and tile together. So at this point I called and made a claim. The insurance adjuster contacted me pretty quick after the initial call which was good. I started explaining my story to him and almost immediately he started spouting verbatim, contractual language on excluded damages, items exempted from coverage etc. I was very annoyed that it seemed like they were ready to deny my claim before they had even let me finish my story. While on the phone, I was repairing the ceiling Sheetrock. He heard me scrapping putty and asked if i was doing drywall repair. I said yes. He told me to stop because he needed to take pictures of the ceiling. I said I wasn't trying to get damages covered on the ceiling, just the damaged tile and subfloor. He said he still wanted to see the ceiling before I repaired it. The conversation was 14 minutes long and at this point, the putty was starting to set, so I had to throw it out. He asked if he could come out Monday, I said yes but I had to work and that my wife would let him in. He said he really needed me there to ask questions. After some finagling with my coworkers, I managed to get Monday off. The insurance adjuster came, took some pictures, was there for maybe 15 minutes. Didn't ask me a single question. Great so now I wasted my off day. He called on Wednesday and said my claim was denied. He stated it was a maintenance issue. I don't know what kind of "maintenance," I could've done on the tile to prevent the solid concrete pan underneath from cracking or the waterproof membrane from also failing. He said the water damage appeared to be from long term use and not catastrophic failure. You be the judge. Look at these pictures at tell me if it looks "long term." There was water saturation in the wood sure. But if it had been "long term," the water damage would've been far more extensive and widespread. If water had been continually seeping into the wood for days, weeks, whatever, it would be in much worse condition. Besides we stopped using the shower as soon as we discovered the problem. I asked them to send me everything including a list of coverages and things they don't cover. After reviewing the document, I'm not sure if there's anything that they actually do cover. If you decide to go with CF, better have a lawyer on standby. Being active duty, perhaps I was spoiled by USAA's service who had always taken care of me. They are much more expensive, but they don't start off the claims process with the intent of denying you. To be fair, I'm sure most other big insurers would've found reasons to deny the claim. But why pay 30$ more a month for the exact same service? After my claim was denied, I immediately dumped CF. I switched to GEICO and my monthly bill went from 79$ to 43$ for the exact same coverages and deductible. I have given CF roughly 2,800$ of my own meager enlisted pay checks over the course of 3 years. In return they gave me a headache, a tray of thrown out drywall putty, a wasted day off work, and a 15,000$ bill to foot on my own. Again all I was seeking was help with damages caused by failure of the shower pan which may end up being less than my deductible anyways for that part of the job. Oh and by the way, look up the Country Financial headquarters in Bloomington IL; you'll notice a few one star reviews for... yup you guessed it... CLAIM DENIALS. Check out yelp and consumeraffairs.com. Sorry for the long read, if you want to skip just note this part: DO NOT USE CF FOR YOUR INSURANCE NEEDS!

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.