I had some minor surgery and spent the night here recently, and just like their Imaging Centre The Mater took my idea of great Patient Care to a whole new level.
From pre admission right through to discharge every team member I met demonstrated exceptional levels of knowledge, understanding and care. I am not sure whether it's the Chicken or the egg, but every one of the people i met, from the surgical team through to the cleaning team, were happy, friendly, energetic and seemed to really love their job.
The first of two things I really valued was the personal handover from section to section. The surgical Nurse came and met me in pre surgical and took me to the OP. She then introduced me to the entire surgical team. After surgery, the Recovery Nurse did exactly the same thing when it was time to go to my room.
The second was that the Nursing staff do the shift handover in your room, and involve you in it. Instead of talking about you, they talk to you about your care plan and ask for your feedback and input.
Despite the fact that I hope to never need avail myself of the Mater's services again, if I ever do find myself in need of a hospital visit, I will do everything I can to make sure it's at the Mater as they outshine every other hospital I have stayed in. read more