I thought it was imperative for me to come write a review because of my experience with Matnik. I typically go to someone fantastic in the Rideau Center for my eyebrow waxing. I wanted to support a local business so I booked an appointment here. I pre-paid for the service since it made me do that with the online booking. (I don't like this practice) I walked in and they told me that the person I had booked was unavailable so they assigned me to someone else. I didn't mind but it ended up being a really negative experience. The person did not make me feel safe for something that is going to be affecting my skin. She ended up burning the skin right above my eyelids with the wax. There was no hair removed in the areas that required waxing. I was so in shock that I didn't say anything. When I was leaving the room, the receptionist and esthetician laughed to each other. Very horrible feeling for me as a client. I will never go back. If I could, I would 0 star this place. It might not be how everyone operates in there but this sucked enough for me to right a comment. Additionally, I tried to call a few times to talk to the manager but no one is returning my calls. I wasn't looking for a refund, I was looking to mention the incident so I wouldn't have to review this online. read more