My wife and I just finished our first refinance with Village Mortgage Company in Andover MA. Over…read morethe past 20 years we have done a lot of refinances. Our experience with Anne Marie and her team was the best we have ever encountered. They are knowledgeable, fast and competent. There were no surprises or bumps on the road to closing. That is the first time that has happened for us! The attorney, Tammy Baker, that works with Village Mortgage was excellent as well. Outstanding services all around!

I've been a customer at The Savings Bank in downtown Andover, MA for over 4 years. From the first…read moreday I entered that establishment, I've never been treated less than a VIP. I love how they eagle watch my checking account, always on the alert for suspicious activity and immediately notifying me when there is such activity. I've used all types of financial institutions during my life time, I've never had such a comforting sense of individualized and personal customer care from any bank I've ever used. The staff at this bank just knows how to make you feel like you're part of their family. Always offering great advice on handling your personal finances and expediently delivering on everything they commit to. It's a small, privately run establishment but, like they say, big things do come in small packages. And here's a true testament to that: Just 9 days ago, I lost my pride and joy pup, Riley, to a hit and run driver. We had just gotten back from a 1/2 day in the woods playing all kinds of fun doggy games. In an instant he was taken from me. Since Riley was 9 weeks old, he use to go to The Savings Bank with me whenever I was making bank deposits. He just loved everyone there because they were all over him, spoiling him with tasty treats and lots of praises. When they all heard about Riley's demise, each and every one of them stopped what they were doing and came to me to console me with heartfelt sympathy and genuine empathy only found in the deepest of kind souls. Exactly 8 days later, I received the most beautiful sympathy card signed by the entire staff at TSB. I was in tears over how sincere this thoughtful sentiment was. I must mention the main people who make this operation the best bank in town. Starting from the top, Maria, the branch manager, who has professionally and watchfully guided me out of potentially financial devastation. She's real, she's honest, and she's down to earth. Love her! Then there's Elizabeth, the Accounts manager. The same as Maria, sincere, sweet, and genuinely concerned about the welfare and security of your account(s). I recently had the privilege of running into Elizabeth and her awesome beau at a restaurant. We all sat together and enjoyed great memories of Riley and shared many wonderful personal stories. A great bonding experience! There's a gentleman there named Matt B. This guy can light up a stadium with his warm, genuine personality. Matt is never anything but right-on with his professionalism, compliments, impeccable manners, and jovial disposition. He runs deep and, for a young guy in his early 20's, exhibits great promise for a very bright future. The teller, Despenza (hope I spelled that right!), is yet another teller who is spot on with superb customer service. Sweet, loving, and down-to-earth, just like they all are. All the other employees there always smile at me and wave from a distance. That's just how they all run, and it's awesomely warming to go there on a weekly basis. Not being a big corporate bank has a lot of merit. You might give up a few perks the big banks offer but, in return, you get the best attention to your financial needs on a very personal level, they never treat you like just a number , they work with you, not against you, and, the most important, they're always watching your back, and you can't help but notice the pride they take in doing so. I can't say enough good about them. I just hope I don't lose a one of them to another financial institution because they're so darn good at what they do. Love you guys!!!

I'm So Happy That I'm A Client of this Wonderful Bank!! I'm A Client of the Methuen, Massachusetts…read moreBranch on Burnham Rd.,...and Whether I Go In To Make A Transaction, Go Into the (Easy to Use) App, or Call With A Question or Concern, I Always Feel Like I'm Their Only Client!! I'm NOT A Rich Person, and Like Many People, Live Pay-Check to Pay-Check, But Everyone, From Assoc. Branch Manager-Nancy LaMonica, to the Tellers, ALWAYS Trea

Eric Erickson at ( First Eastern Mortgage ---…read morehttps://eerickson-firsteasternlo.mortgagewebcenter.com/) was great to work with and extremely helpful to get my mortgage for the home refinancing. In 2010, I bought a house with a help from Eric's co-worker. In January, 2013, the co-worker recommended Eric to me for the re-financing. In 2014 January, before I contacted Eric, I shopped 6-7 mortgage companies and banks including Eric. Eric gave me a great rate and opportunities to pay off my debt with the re-financing options, and he kept all the verbal/written contracts which he promised through the closing date. After the appraisal of my house, Eric gave me better options, and I was/am so happy working with Eric for the mortgage process. During the process, I never lost the trust on him as he always made sure to help me find exactly what I need, and explained everything I want to understand, and he always replied my emails in 5 -10min. At the beginning of the process, I felt Eric is a very honest person, and he confirmed it during the process and through to the day of closing. Eric assigned an attorney near my house (5 min drive) for the closing, and the attorney also treated me as a VIP, like a good friend of Eric. The attorney ( Kriss Law/Atlantic Closing & Escrow at Newton, MA, www.kisslawatlantic.com) also worked well, and all the closing process went well and smooth. Eric Erickson was highly professional, knowledgeable, responsive, and fantastic to work with the mortgage financing. As you see my name, English is my second-language. Eric always explained all the process in easy and he is very well with this diverse client. I spend my time to write this sentences to thank to Eric for everything he did for me and my family. Thank you so much, Eric!!! From C. Kim

The worst! They don't have online banking. I bounced one check in 6 years and I had to send money…read moreorders for the rest of the loan. After 2 days of being late, they'll call you 10x a day until you pay. Now I've only been late 2x. Once was by a few days, the other by a few weeks. Things happen, but don't expect them to understand. They once applied my payment to the wrong account and charged me a late fee. Move on, and find another bank. It's not worth the stress. I'm so glad I'm out of there.

I have work with Chris, Cindy and Alan in the processes of refinancing my home, three times in the…read more25 years in my home. It has always been an excellent to work with the team. When the banks were difficult Palladian was awesome to resolve issues.

Eric is the best business! recently closed on a house and it wouldn't been possible without Eric's…read morehelp. He's very professional, always available, easy to communicate with, made the whole process much easier. Closing date was set, and closing day was met (enough said), this would be the second time using Eric's services and I couldn't be happier, I would highly recommend Eric Erickson and his team!

Eric Erickson was very thorough and always got back to us in a timely manner. He has many years in…read morethe mortgage industry and knows the best products that would work for your needs. He always sent us many scenarios on different products and what the monthly payment might be. We had plenty of options and he made us feel very comfortable during the entire process. He always gave us a call to let us know what was going on and kept me calm - most importantly. Thank you Eric for helping us with our mortgage! We are so very happy and grateful that it was a smooth transaction! Highly recommended!