Full video walk thru HERE https://shorturl.at/xKpOH…read more
Do not take your family here!!!! Our third rental was an unregistered vehicle that had not been inspected in three years and had endless issues that plagued our entire vacation and added days of driving around the desert in 100+ temps WITHOUT AC to find parts and/or a mechanic.
Our first two rentals (2001 and 2017) had zero issues, so the lack of customer service wasn't evident until we had dangerous problems on our 2024 trip... and then they left us on our own, with a piece of garbage RV falling apart around us in the sweltering summer heat... three women, a 4 year old child, and a very hot dog . Literally, the manager (David) left for the day without calling us back, knowing our predicament, after being repeatedly asked to call us back over several hours. Thanks, David
In addition to the AC not working, no cruise control, and the truck engine overheating, plus the rental car and hotels during the worst of the mechanical problems, we also discovered that the microwave didn't work, so ALL the food we had prepped in advance to "heat and eat" was a waste of time and money.
I briefly considered burning the RV in the desertand flying home, but I look awful in orange. This is not a real threat, just a very real example of how frustrating the entire ordeal was. We eventually fixed the issues (over and over) and ADV offered ONE day free, but we had to rearrange our whole trip at the height of travel season to accommodate the issues with our existing reservations, so we wound up needing additional fee extra days to get home, but the 4th of July closure made it so we couldn't return it until SATURDAY. Guess who had to pay for those days we didn't need? We did. We were supposed to be home on the 29th, finally got home on the 3rd, and had to pay in advance through the 5th because of their mechanical problems.
When we brought it back, we received ZERO APOLOGY for our hardship and were NOT allowed to speak to the manager we repeatedly asked for... who was standing right out front and totally ignored us when we drove up in that rolling safety hazard, and again ignored our request to speak to him, brought by a customer service rep. When we walked up to him outside he was rude and blamed his sales reps for not dealing with the situation. Eew, David. Our family trip to see multiple national parks was turned into a nightmare from day one thanks to this irresponsible business. We will NEVER use them again.
Photos of the BROKEN ladder we had to climb daily to fix the AC, because the AC motor mount would come unscrewed every time you used it and sounded like rocks tumbling in a dryer.
We originally paid $5,234.20 for two weeks and had to pay $1,061.70 for the extension, for a total of $6,295.90 plus another $865.29 in hotels, rental car and über to try to resolve all the problems. That doesn't count plumbing parts, tools we had to buy, or extra gas driving to different cities looking for a mechanic.
Ten days after we returned the RV, the ONLY response has been a $347.69 refund, which comes nowhere near to covering the extra hotel and rental expenses we incurred and submitted for reimbursement, let alone the extra days we had to reserve. No phone call, mail or email to apologize for anything or communicate any resolution. We will now be seeking legal counsel due to the major safety issues we were left to deal with on our "vacation" in one of their unregistered rental units.
Full video walk thru HERE https://shorturl.at/xKpOH