I have been doing business with this establishment for the past 3 to 4 years, mind you I live just…read moreoutside Nashville tn. and drive one way 3 plus hours to get my shoes and my friends shoes, belts, purses, anything to do with leather even my dogs collars to get fixed. Never encountered a attitude or issue in regards to them being done. Have no idea what the issue this man from California has but he needs to grow up and get a life for posting something so rude and inconsiderate of the owners loss. When in fact the family that passed away was her husband of 28 years, I commend her for having the courage and strength to pick up the pieces and move forward, when she easily could have washed her hands and walked away from it. This is a family owned business with the southern family warmth. Highly recommend doing business with them, the quality of work is worth every penny!

This establishment violated every business ethic in the book. It's been over 5 weeks since they…read morewere supposed to repair a simple pair of shoes. They insisted on taking my my money up front when I dropped them off, before they did the work, then shut down the business for over a week due a death in their family. For over a week, the sign on the door said "Open Tomorrow." When the store finally re-opened, I expressed my condolences, and they said they need a week to catch up. Then another week. I finally told them not to repair the shoes, to just ship them to me as I was no longer in Tupelo. They said they would FedEx them to me. I waited a week, still no shoes. When I called, they told me they repaired the shoes and still had them. They told me they would FedEx them out to me the next day. Another week went by, still no shoes. I called the following week to get the FedEx tracking number, was told each time they were too busy, to call back. I did call back, 5 times over 3 days. Each time, the same excuse: they were too busy to give me the tracking number. Finally, I said I would not hang up until they gave me the tracking number. The fellow hung up on me. The next day, the owner called and said she had the repaired shoes and would not send them to me unless I gave her my credit card number again and paid for the shipping. When I told her that it had been 5 weeks since I was promised next day service, she told me there had been a death in her family Again, I expressed my condolences, but I wouldn't pay for the shipping as I told them I wanted to cancel the order 3 weeks earlier. She yelled that she didn't want my condolences, called me "ugly" and said she was donating the shoes to charity, and hung up on me.

Herb did a wonderful job on the boots and purse we asked him to repair. They looked like new and he…read moreeven polished them for us. We were very pleased and will definitely go back to him when we need shoe repair or leather care.

I travelled from Benton County to use this cobbler. I received nothing but professional and…read morecourteous service. He is very knowledgeable and friendly. I highly recommend James Shoe Hospital!

James Shoe Hospital has been my place to get shoes repaired for more than 30 years, and they are…read moreamazing!! Their work is done very professionally - and is done CORRECTLY!! We have had men's shoes (dress shoes, casual shoes, and sandals), ladies' shoes, purses, and other leather goods repaired (and even rebuilt!) here, always with total satisfaction. Although getting here is a long drive for us and the hours of operation are a bit inconvenient - it is well worth it!! Through the years, there have been a couple of times that James Shoe Hospital was closed for vacation, etc., when I had to take shoes elsewhere. Very bad mistake!! Each time, I then had to take them to 'the Hospital' to get improperly done repairs corrected!! HIGHLY RECOMMENDED!!!

We went for alterations on a men's suit. Very satisfied -- although they are a bit pricey…read more Excellent staff!! Highly recommended.

First, there was only one employee working on a Saturday when there were multiple customers…read morewaiting. I had brought two dresses to be hemmed and altered as advertised online as a service provided. The employee stated that they could complete that service. After having the dresses pinned (which the employee did not seem comfortable doing), I was given an estimate of $100 for both dresses. Upon returning to pick up my dresses, the charge was $165 (much higher than estimated). Upon trying one of my dresses on, the shoulder straps that were pinned in order to be taken up still had the pins attached to the dress (the straps had NOT been altered). Both of my dresses were also hemmed unevenly. After calling the store and stating my problems, the store did not apologize and stated they did what was requested. In an attempt at an apology they offered me a coupon to use at a later date (which will not be used since I will NOT be returning).

My 10+ year old Coach espadrilles got a second wind! I ordered a tan sole and Felipe fixed them!…read moreAfter 3 cobblers said they couldn't be repaired. Not only did he glue the new sole. He made it look and blend so that it's not obvious. He even secured them by sewing them without taking the original Coach stitching out. The price is reasonable. The customer service is superb.

Quality repair. Fast service. Location little difficult to find. Lots of boots and clothingread more

Nice shop - tidy Quality workmanship!…read more Reasonable turnaround time Affordable prices

I found Mr. Alvin!! He had been on Summer Avenue but suffered a fire and moved! This is a black…read moreowned shoe repair. They do excellent work! I was greeted by a few black men in there hard at work! If you are looking for a professional repair shop that will do amazing work on your shoes, bags, luggage etc., go to Magic Hands. They are quick too...my shoes were ready same day. In case you are worried about parking, don't be. There is free parking available for clients of Magic Hands. Go there and support!!!

I've used this business for years-purses, shoes, luggage...the work has always been great, and I've…read morenever experienced anyone treating me poorly or disrespectful. It's the only place I go for repairs.

I took two pair of Frye boots that I bought for $100. Trinity did a great job. See before and…read moreafter.

New heels on my black heels, did a great job , even shined them , they look like new.read more

I clearly asked him could he stretch a pair of Christian Louboutin tennis on the top! I have no…read moreidea how he devoured the sole than tried to hide it. And instead of admitting it he tried to say they where dry rot. Court here is come.

I dropped by here recently with a pair of very well-used, leather, SAS shoes that were given to me…read moreover twenty-five years ago. I knew that if anyone could reattach the sole, this cobbler would (if possible). He wasted no time with his almost instant assessment. If the sole were glued back on, it would soon detach again. This guy is an expert at what he does, and I trust his judgment and opinion. I really enjoy doing business with someone who's honest and direct. No false promises equals integrity in my book. I'll definitely continue with taking my leather goods here.

Left my purse to have a zipper replaced. Paid in advance. He returned it untouched. Won't go backread more