Great customer service, quality mattresses. No high pressure sales, just helpful service. Highly…read morerecommend that your next mattress purchase be at the Mattress Factory.

From the owner: We are a family owned and operated mattress retail store located in Grand Forks, ND…read more - Our knowledgeable staff will help you find what size, firmness, and foam best suits your needs. We take pirde in every product that we have in our showroom; we want you to find the right bed. - We gurantee that when you come into our store, we will help guide you step by step in choosing a mattress which fits all of your needs and we'll make sure that you are getting a mattress that you will love night after night. - Stop by our store to talk with us or connect through email at: mattressfactorygf@midco.net

Denver mattress has helped me with all my bedding needs. I moved up here from normal Illinois and…read morethey gave me bags to keep my Denver mattress clean! The mattress I bought from them is wonderful! Also great customer service. Ask about the dream fit sheets!

I purchased a queen set from the local store in 2013. Within 1 year, the mattress broke down on…read moreboth ends as I rotated the mattress as recommended. I went to the store and reported the problem. I was told to use a string across the mattress and then use a tape measure to show the indentation. I told them the material on top returns to almost the original position, but when you push down in those spots, there's nothing but dead space. "You can't push down, that doesn't work'. I said 'well then come over and see for yourself. I'm only 1 1/2 miles away'. 'We can't do that'. 'You expect me to load up the mattress and bring it over?' 'No, you can't do that since you will disturb the mattress.' Guess I am stuck with a denver dumpmattress. Don't shop there, they won't be reasonable in the least bit in backing up their product. JUNK!

Was helped by a young woman Tresa and she is a rockstar! Best customer service I have gotten while…read moretraining to shop for furniture!!!

We've shopped at Furniture Row in TX, and we loved our experience there so it was a no-brainer…read moreabout where we would be finding our furniture now that we live in ND. Still, we thought we'd look around at other local furniture stores in the area before we "settled" for what we already knew we wanted at Furniture Row.... There was absolutely no comparison. I'm not going to name names, but none of the 4 other local furniture stores we went to even came close to the quality of furniture that we found in Furniture Row. You might pay a tad more at FR than you do as other stores, but this is furniture that was made to LAST. You won't be replacing it every 2-3 years like you would at most other stores. No creaking, no wobbling, no worn out materials... everything is absolutely top-notch quality at FR. And when you're ready to commit to beautiful furniture sets of amazing craftsmanship, stop by the local FR and ask for Tina. She was such a pleasure to work with, is willing to offer advice when asked, and is helpful without hovering. She's the top-quality representative at the top-quality furniture store. You can't go wrong!

Loved Slumberland. Cathy was my salesperson, and shes great! I bought a console table that was…read moreextremely easy to put together and is beautiful. The prices, as well as quality, is better than most of the furniture stores I visited in Grand Forks.

I am so upset with this company! I should've known better than to order a couch from them…read moreconsidering I had purchased one last year and we had to throw it due to the middle part caving in. Well, I gave them another chance and I honestly regret it! They text me yesterday saying our couch would be delivered between 9am and 11am. At 10:50 we called and asked where our couch was. The lady didn't know, but said she would call back. We got a call a few minutes later from someone else stating their truck had broken down (real professional! One truck for a whole store?) and was waiting on a rental. I have been sitting home all morning waiting for the delivery and still nothing. We asked since we have been waiting for you, can we get help carrying it in? He replies with, "We can't do that?" Oh, but you can if I paid an extra $100. $100 to help bring it in the house.. Really? Last year I paid at most $50 for delivery and set up! "You don't have to be home when it's delievered". Really? People steal!!! I have put my daily life on hold for their issues and they still can't even give a little. The manager also stated, "We tried to get ahold of you to let you know". They did not! I got ZERO phone calls and ZERO texts. They were quick to text me a time frame yesterday though! I am so unhappy with my experience with this place that I wont ever step foot in there again! Can totally understand why their parking lot is usually empty and only have a 2.5 star raiting. Worthless!

Two of us stopped at this store one evening with the purpose of shopping for furniture to be gifted…read moreto a parent and her child. Eventually we were greeted. We explained our mission and that we were on a budget. She told us to look around and if we saw anything of interest to let her know. We saw only one set. It was located at the far back of the store, positioned so you had to walk past all the more expensive displays both entering and leaving the store. All furniture pieces were ticketed with sale tags, but none stating the original price before pieces went on sale. I requested the original price information from the salesperson. She went back to the checkout area. We waiting on the showroom floor until it was obvious that she didn't intend to return (we watched her look in our direction every so often)so we left. The next evening we tried again. This time it was a male salesman. I asked him for the original price before the sale tag on the couch, chair, ottoman and coffee table. He said it is not Ashley's business model to discuss this, that they don't know the original price. I told him most people like to know they are getting a good deal for their money. He decided to debate. He was angry and I called him on it. They also charge $149 to deliver to a location three blocks away. He says they can charge that because it is a service.... I was kicked out of the store because I told them I had put up with their s*** for to evenings and it was a waste of my time. On the way out the salesman yelled, Have a nice day...ay in a perfect mocking tone. We took ourselves and our cash out and won't look back.....I would give less than a star if it was possible.

If I could give negative stars I would. I needed a lift chair for my dad. I found one at the…read morestore and asked If I could buy it. They said that they couldn't. I asked them to see if there was a place in Minneapolis because my husband and son could pick it up and drive it up to GF. I waited patiently and had thanked her for trying to help out. She finally came back and said,"There is a district uti in center in Fridley." I asked what time it closed and she rolled her eyes at me and said, "I don't know 6-7." I looked at her and said thanks but you are rude and that we were done. If there is only one chair and 1 chair at the distribution center, why couldn't they just sell it and get that one for the floor model? We walked out and went to Home of Economy and bought a great chair and had EXCELLENT service. Shop local and you get what you pay for...good product and kindness.

I learned about this business some months ago on the radio. I heard that Box Drop in Grand Forks…read morehas discounted prices on quality new mattresses. So, I initially checked into his Facebook page. Discounts can be up to 60% savings as compared to normal retail. The selections were excellent. The gentleman that runs this store is very friendly and knowledgeable regarding his products. I highly recommend Box Drop in Grand Forks to anyone that's interesting in buying a new mattress. Appointments are needed to speak with the owner and dealer.

Good not great service. That's the only reason they're not getting a single star. Three mattresses,…read morethree disappointments. I won't be back. Should have just spent the money on a brand I'd heard of. The savings aren't worth it. Just spend the money on something you won't hate.

From the owner: We sell new mattresses at 50-80% off retail near Grand Forks, ND by keeping our costs low and…read morepassing on the savings to our customers! By pass the high retail markups of those traditional mattress retail stores and receive an even better shopping experience at your locally owned and operated Mattress By Appointment® Grand Forks, ND location. We save you time, money, and the headache of visiting a traditional retail environment! Due to our modern business model that eliminates unnecessary overhead and markups, we allow you to set your own time to get the mattress at a price you know is fair. This way, you can shop the best name-brand mattresses at fractions of the price you'll find at a traditional retail store