Todd Whitehead was such a great help and provided superior customer service. He listened to our…read moreneeds, showed us what we were looking for, and did not try to upsell us. After being away from the area so long we were unsure where to begin looking for a mattress other than big box retailers. Because we are strong supporters of family-owned businesses, we were thrilled to find Sleep Zone. They far exceeded our expectations and will be the first choice for future purchases.

We went in and Todd was with another customer. We looked around and found what we thought would…read morework for us, and when he was finished with his customer we explained the situation. Todd agreed that this mattress would work for what we needed it for. He helped us work out the details for delivery, and we had our mattress and at a great price! Great guy and wonderful to work with! Highly recommend!

We bought a 1000 dollar bed and 1200 dollar mattress from them and put it on layaway. When we paid…read moreit off we had it delivered, the delivery driver dropped the headboard and cracked it. We made them replace it but the second one was worse than the first. we loved the bed and wanted another of the same the lady at the broad st store said it was discontinued, and we would have to choose another bed from their inventory. we told them there was nothing else they had we wanted and to just refund our money. well this is where the lady became hostile, she said they would not refund our money at all. long story short I made them give me a full refund and will never ever step foot back in that store. I wouldn't recommend this store to anyone anytime. absolutely horrible people.

Looks like the store is closing; too bad. The staff are looking like they are a bit frantic as the…read moreentire furniture store is staffed with people who look as if they are dragging through a dirt tunnel. So long, fare well, old being replaced by the new age of shopping.

Pay top dollar for brand new furniture and get strung along for over a month on repair that never…read morecomes. Simple spring likely fell off during delivery. Should be easy fix. Not for grand. It is Mount Everest.

I am extremely impressed with this establishment. While looking online for furniture stores in…read moreJohnson City, TN, we stumbled upon this gem, as we live in Columbia, Tennessee, and require furniture for our son. After exploring several other stores, we discovered that Furniture Row had the most comprehensive selection and variety. Austin offered outstanding support throughout our decision-making process, showcasing friendliness, professionalism, and a readiness to assist. The visit was certainly worthwhile, and their prices are very competitive. I highly recommend this store.

No pressure sales. Plenty of time to make your selection and set up delivery. Delivery was within…read moretwo weeks, but our furniture was in a distribution center.

Great furniture and great to work with. Lots of options for ordering additional items as well.read more

From the owner: Every Charming Piece of our Skillfully Crafted Rustic Furniture collection, is Produced with Care…read morefrom Newly Milled and Kiln Dried Ponderosa Pine. High Quality Mattresses are Also Available.

Bad experience with Ashley .I bought a dresser from Kingsport Store. I had a problem with my bill…read moreand of course i tried calling the billing company but got someone in another country. Could not get it resolved so i contacted Ashley in Kingsport to see if maybe they could tell me how i could contact someone here in America. Ask to speak to a manager and a lady answered and said hold on. Came back on ask what i needed told her then put me on hold again. Came back said manager would not come to the phone told her to tell me that they done got there money and was nothing they could do about it . Not very professional like in my opinion so nope they want be getting my business again. Furniture is a luxury not a necessity. So Ashley if you are reading this keep in mind ppl don't need you and you need them to sale your product

Stay away from all Ashley stores including this one, for 2 months now I have been battling a…read morewarranty on my couch that they sold me for over $400. After this amount of time and saying they have no control their warranty department sent me fabric to fix my couch MYSELF which isn't even the full problem when the wood inside is broken. This place should be out of business!