Todd Whitehead was such a great help and provided superior customer service. He listened to our needs, showed us what we were looking for, and did not try to upsell us. After being away from the area so long we were unsure where to begin looking for a mattress other than big box retailers. Because we are strong supporters of family-owned businesses, we were thrilled to find Sleep Zone. They far exceeded our expectations and will be the first choice for future purchases. read more

We went in and Todd was with another customer. We looked around and found what we thought would work for us, and when he was finished with his customer we explained the situation. Todd agreed that this mattress would work for what we needed it for. He helped us work out the details for delivery, and we had our mattress and at a great price! Great guy and wonderful to work with! Highly recommend! read more

(This review is so incredibly overdue ... I hope that Todd forgives us.) It's been a crazy year, but -- Todd Whitehead, Store Manager at the SleepZone Mattress Center in Kingsport, was incredible! We arrived just minutes before store closing on August 22, 2022, where we had intended to research, only: We bought a top-of-the-line Tempur-Pedic back in 2008, and we were looking to find something a little more modern that suited our lifestyle -- and our budget. Absolutely NO pressure, whatsoever ... Todd asked a LOT of questions and, then, he INTENTLY listened to all of our answers. He, then, explained the differences in types of mattresses, before recommending four (4) different types to test. (Bear in mind, it is, now, at least 20-30 minutes past closing time.) We tested the different types of mattresses and, ultimately, kept coming back to, actually, a middle-grade mattress. Well, long and short ... We wound up closing the deal that evening. But, the service does not end, there, because -- Not only was Todd able to coordinate a delivery that same week, he was also able to help us coordinate resources to have our current -- and still VERY nice -- mattress delivered to a church family that was recently found to be in need of a mattress and foundation. Salesmanship and, then, service, just doesn't get much better than this! read more

Erik Biorck, Sales Mgr, just helped me find the perfect mattress. He took time and demonstrated the full effects of a new mattress along with a movable platform. He also shared the benefits of mattress aided by platform. Cooling effect. Very knowledgeable, professional. Purchased at Kingsport store. Tim Weston read more

This place only carries cheap import mattresses, with the overpriced Tempur-Pedic being the only exception. I went in to look at mattresses and overheard a salesman at the desk practically bribing his customer to leave a review after purchasing. I find that unprofessional and dishonest. I did not purchase from them. So, heres a review for you and you didn't even have to beg for it. read more

Todd Whitehead was an Excellent sales person. He answered all our questions very well. Bought a mattress from the company and it will be delivered on Tuesday morning. Thanks for your help in purchasing our next mattress. read more

My aunt and I went into your store during July and Todd was very helpful explaining the difference in various mattresses. We purchased a set the same day and the delivery was the following week. I had had a hard time with my decision and wasn't really satisfied with my choice. We went by the store again telling Jim (Todd was off that day) how I felt. He immediately went to work showing me different mattress sets that I might like and also taught me how to make my mattress last longer. I exchanged the mattress and am very happy with my choice. Thank you to Todd and Jim for your patience with me. Brian Del Dotto read more

We visited the SleepZone store in Kingsport this morning and were immediately waited on by Erik Biorck, sales manager. Erik was very helpful in explaining product features of the various mattresses and bases. As we had never owned or purchased a bed that the head and foot raised, he started with the basics and then let us try out a variety of brands and models. Once we had made a decision as to what we would buy IF we were to buy, he explained the various options (headboard, footboard, mattress protector, etc.) we might need and also price and financing options. He was very helpful and enthusiastic through the whole process. After he had spent 20-25 minutes with us we felt we understood what we needed to know, but told Erik we wanted to shop some more because we had not looked anywhere else. He was very courteous in telling us to come back to see him after we had looked elsewhere. We then went to another store where we had purchased bedding for my mother-in-law a year ago and found that they were no match for Erik in terms of knowledge or enthusiasm. Nor were they close in price or value of what we were seeking. We quickly decided we were going to purchase from Erik at SleepZone and went back right away and made the purchase. read more

I purchased a mattress today from Erik. He was so helpful and kind. he explained the difference in comfort levels and firmness. He was very knowledgeable. He showed me the different styles of mattress and waited patiently while I tried each one out. I highly recommend doing business with this store. Erik deserves a pat on the back and a raise. thank you. Sue Hare read more