Lovely store. Brightly lit and stock was well laid out. They even have a little cafe in the back of…read morethe store with complimentary coffee, water, and mini ice cream cups. Terry was friendly, informative, and patient. Answered all our questions and provided information regarding delivery and supplemental warranty policies they have available. We'll definitely be back once we get our apartment and figure out which pieces would work best for our space. Thanks for all of your help today, Terry!

We came here to look around for new basement furniture. They have a nice variety of furniture to…read morefit the needs of all customers. So many options and the store layout is great. Sectionals in one area vs other stores they are scattered around. We told one of the sales associates that we were just looking (because who wants someone hovering while you are shopping) and he stayed away. However, he kept an eye out on us in a good way because adverb we had a question, he quickly made himself available. Then he would give us our space again. That was amazing! It's good to read your potential buyers and not hover. The prices were decent with nice quality furniture. He gave us really good information and when we are ready to purchase, we will surely return here and connect with the same associate. Side note, they have a cute coffee and candy area.

I was very impressed with both John and Jake who assisted me this afternoon. Both were incredibly…read moreknowledgeable about all aspects of the mattress's they sold. In addition, they were both professional and at no time did I feel pressured to make a purchase. John went out of his way to give me every possible discount and I walked away a very happy customer!

This was my third time at mattress firm on Manchester. The first time I worked with Joe and he…read morehelped me find a mattress that I thought suited my needs. This time I worked with Christian and he did the exchange because the first mattress actually did not work out. Both sales rep were knowledgeable and helpful. Love the 120-day trial. My original mattrsss did not work out for me and the second one is much better. Will return, hopefully in ten years if this one works out!

WOW!!! I always have a great experience when I purchase furniture from Carol House! They have a…read morehuge selection to choose from, no matter what type of furniture you are buying. The best part is the design consultation service they provide. I have bought alot of furniture from there over the last few years and couldn't do it without the exceptional help from their design consultant Crystal! She is the absolute best!! She listens to you and has transformed my house into something out of a magazine. Her suggestions and ideas are spot on!!! She helps me decide on the best type of furniture and accessories. She is wonderful at what she does and so personable!! Carol house is reasonably priced and I feel the selection is huge. The people I have dealt with at Carol House have all been very pleasant and easy to work with. I would highly recommend Carol House for furniture selection but especially the wonderful service Crystal provides.

My wife and I ordered a sectional from Carol House Furniture for the first time. The service at the…read morestore was fantastic, and so were the delivery guys who brought us the sectional and set it up in our new 5th floor loft downtown. Carlos Senior and Carlos Junior were extremely professional. They were driven to have our 5-piece sectional delivered and set-up in spite of the troubles we had with our elevator. With service like this my wife and I will definitely make another purchase at Carol House.

We've bought furniture from here before and the service is always good. Friendly staff and helpful…read more You just have to let them know you want your space when looking and they respect it. Their selection is OK. We were searching for a soft and comfortable couch and just couldn't find one. Nothing came across a giving me a WOW factor when walking through their showroom. Again they have plenty of options but just nothing that stood out. They have a sale going on as well for labor day so that's a plus.

I've been trying to file a complaint about the terrible odor coming from our new couch, chair &…read moreottoman we bought from Ashley Furniture. They did send a technician out and he told us it's usually from the factory and just needs to air out. Well it has not aired out. My husband has asthma and it affects his breathing and it burns my sinuses. I called customer service last week and someone was supposed to get back to me but haven't heard anything. It is very disappointing. We liked the furniture we picked out at the store but we can't stand the smell.