I went to the store bought a Queen bed with a night stand plus paid for same day delivery. Once I…read moregot home took the bed out the box it was a KING BED WITH MISSING PIECES NO SIDE RAILS in the box, did not put my night stand on the delivery truck. With that being said I have a Queen mattress set with a king Bed with missing pieces no night stand and my family that was from out of town had to stay in a hotel... Never will buy from them again...

I bought something online, said it was in stock and could be picked up anytime, I get there and…read morethey don't have it. A lady that works there proceeded to tell me I should have called first like it's my fault and said this always happens, well then do something about it don't blame the customer.

On Juban Crossing in Denham Springs La the Mattress Firm thank you Ray for your service. Sweet…read morecooperation Ray from Mattress Firm was working Thank you so much for helping compared satisfaction choose Beautyrest queen mattress 11 height with low profile spring box. Ray said it was a joy working with you, merry Christmas to you and your family.

I recently purchased a beauty rest mattress pillow top luxury mattress. The mattress in the store…read morewas great. It was soft over great support. I could hardly wait to get mine. It looked fine and i was excited till my first night. It was and still is 5 days later. The pillow top is a joke. It is just as hard and non forgiving as the memory foam it covers. This mattress costs $1699. It should be just as good as the one in the showroom sadly its not. I really have no one to blame except for myself for expecting to much. This is my 4th try at mattress firm and each time i was told to give it time. I will say their 120 day guarantee is great and they do try to replace the mattress for a better one, the only problem is why cant the mattress feel the same at home as it does in the showroom, and the question is why not! VERY DISAPPOINTED!!! I gave one star for service, not product

I advise anyone to NOT to buy from Just Mattresses. There is no customer service and the selling…read moreare PITCHES only because the products the sell are NO GOOD. One mattress set did not stand up to the needs of mine and my husband so after a hard fought battle that mattress set was warranted. Then at the suggestion of the owner of Just Mattresses, WES , we agreed to another mattresses set which was like sleeping on a concrete mattress. We originally asked for a refund but his response to that request was "Well that is never going to happen!!" No customer service No customer satisfaction. Not much variety to choose from and he refuses to refund our money. NO NO No to Just Mattresses. If I get my money back I will let you know but after all day long of trying to reach out for help and customer service I have failed.

**2019** We ordered…read morefurniture from this store on Saturday July 6th and it has now taken over two weeks to receive it. We were to have the furniture delivered that next Tuesday. When we got to the delivery the two nightstands were damaged so they had to order them. To be delivered the following Monday or Tuesday. They first delivered a mattress that was torn. And though they offered to replace it, they have yet to bring the new one and take the torn one away. We have been told they would be out on three different occasions now to replace the mattress and no one has shown up. When initially delivering the chairs to my dining room table two were very wobbly so I sent them back. Instead of receiving them the next Monday or or Tuesday I was quoted (because they forgot to take it off the truck) again we are at Friday July 19 and I have to return to the store again to pick them up. Now on the 19th I am able to pick up my chairs and bench I ordered. But, again they do not have my end tables or my mattress. The end tables weren't on the truck they explained. I am told the mattress is coming tomorrow. They are telling me they might be able to deliver them on the 20th but they are not sure. They will have to call me and let me know if they are able to deliver them. Again, I found out they forgot to take it off the truck. They deliver ever the same defective caris with exTra pads under the feet to fix the short legs. "They are just made that way" In summary, they have been really nice about selling me several thousand dollars worth of merchandise. And extremely nice about telling me my furniture is defective, on order, not on the truck, or plain ole not delivered when it was supposed to be. If you are looking for shabby customer service with a smile. Step right in...

Mary was incredibly helpful and willing to help me find exactly what I needed and stay within my…read morebudget. No pressure or hidden costs or anything, just great service. Best salesperson in Denham! Delivery guys were on time, quick and efficient when bringing in and setting up the furniture. I will definitely come back for my future furniture needs!