On Juban Crossing in Denham Springs La the Mattress Firm thank you Ray for your service. Sweet…read morecooperation Ray from Mattress Firm was working Thank you so much for helping compared satisfaction choose Beautyrest queen mattress 11 height with low profile spring box. Ray said it was a joy working with you, merry Christmas to you and your family.

I recently purchased a beauty rest mattress pillow top luxury mattress. The mattress in the store…read morewas great. It was soft over great support. I could hardly wait to get mine. It looked fine and i was excited till my first night. It was and still is 5 days later. The pillow top is a joke. It is just as hard and non forgiving as the memory foam it covers. This mattress costs $1699. It should be just as good as the one in the showroom sadly its not. I really have no one to blame except for myself for expecting to much. This is my 4th try at mattress firm and each time i was told to give it time. I will say their 120 day guarantee is great and they do try to replace the mattress for a better one, the only problem is why cant the mattress feel the same at home as it does in the showroom, and the question is why not! VERY DISAPPOINTED!!! I gave one star for service, not product

Different store. Same owners same company:…read more If you don't want to read my review heed my advice, please! NEVER shop at this store. They are not honest or honorable retailer. However , if you have made the mistake of purchasing there and have a problem ( And if you read all the reviews of all of the stores, owned by the same two people, you will see that you will be in the majority) just go straight to an attorney. Trying to get in touch with the owners Ty Hingles and Lee Burns is impossible! They do not take pride in their stores or in their sales people and there's a good reason for both! The situation that I had at Mattress Direct with Ellis on Airline Highway is so detailed, I don't want to bore you with all of the needless back & forth that has nothing to do with the promise of a 365-day trial period on nectar mattresses that I purchased from him. I tried 2 Serta mattresses that he said he had available. I never got to lay on them but I specifically asked him if these mattresses were hybrids & he said yes when they arrived, they were only memory foam which was stamped on the bottom with a plastic label that said "MEMORY FOAM. Therefore it was not what I was promised but I was told I had to wait 30 days before I could return them. technically this should never have been even a trial. He told me they were hybrid mattresses when they arrived. they were memory foam. They should have, IMPORTANTLY, because the description given by the salesman and the description on the mattress itself were not the same thing (it wasn't a trial period) given me a REFUND at that point. no a TRIAL PERIOD"! I should have DEMANDED my money back right left the store, & bought ELSEWHERE (were they at least offer two trial periods, as Mattresses Firm offers) & none of this would be happening. HOWEVER , now well within my 365-day trial period, Ellis told me that they only offer ONE trial period, even though when I asked him what the trial period for Nectar was, he replied "they offer a 365 day trial"! I have a witness that heard a conversation i subsequently, had with him. Now they refuse to honor it. I've contacted Nectar as they promised me that if this company would not honor the 365-day trial, that they would pick them up. Now I've received a letter from nectar asking for more details that I provided them more than 2 weeks ago, but now I've heard nothing back from them. I've contacted both owners, sent them letters, left several messages & they do not return their calls, as you can see from the other reviews. This company promises yet they never deliver. As you can see from other reviews, they look for any way they can to get the most money from you & yet, not honor any kind of warranty/ trial periods. These mattresses were slept on for 2 months. I didn't want to deal with Ellis but it got to the point where I had to & it's exactly the nightmare that I thought it was going to be. All of this, he said /he said between the salesman & I are all needless chatter, but they'll find something they will claim, watch them, but they have no proof of it. NEVER buy from these people EVER, or you will be stuck with two miserable mattresses that you paid over $2,000 for that are not even comfortable enough to lay on for one night! however, look at the receipt, add the numbers up and subtract what I paid for it and you will see that they owe me $187.65.. simple math! I share the receipt that shows the description of an iComfort Iona mattress that I was told was a hybrid and it was not. ..as you can see from the AI generated response. As well as the salesman's rude text that I was able to uncover after he deleted it and the receipt showing they owe me $187.65 from the first transaction.

From the owner: Welcome to Mattress Direct, your locally owned mattress store with over 24 years of experience. We…read moreproudly offer an extensive selection of top brands like TempurPedic, Sealy, Beautyrest, Serta, and Purple. Our state-of-the-art Bed Match technology ensures you find the perfect mattress tailored to your needs. We maintain a large inventory of in-stock mattresses for quick shipping, so you can enjoy your new mattress without delay. Enhance your sleep with our wide range of mattress protectors, frames, pillows, and sheets. Plus, you can shop with confidence knowing you're getting the best deal. Our dedicated team is here to provide exceptional service and help you achieve the best sleep possible. Visit us today to experience outstanding value.

I advise anyone to NOT to buy from Just Mattresses. There is no customer service and the selling…read moreare PITCHES only because the products the sell are NO GOOD. One mattress set did not stand up to the needs of mine and my husband so after a hard fought battle that mattress set was warranted. Then at the suggestion of the owner of Just Mattresses, WES , we agreed to another mattresses set which was like sleeping on a concrete mattress. We originally asked for a refund but his response to that request was "Well that is never going to happen!!" No customer service No customer satisfaction. Not much variety to choose from and he refuses to refund our money. NO NO No to Just Mattresses. If I get my money back I will let you know but after all day long of trying to reach out for help and customer service I have failed.

**2019** We ordered…read morefurniture from this store on Saturday July 6th and it has now taken over two weeks to receive it. We were to have the furniture delivered that next Tuesday. When we got to the delivery the two nightstands were damaged so they had to order them. To be delivered the following Monday or Tuesday. They first delivered a mattress that was torn. And though they offered to replace it, they have yet to bring the new one and take the torn one away. We have been told they would be out on three different occasions now to replace the mattress and no one has shown up. When initially delivering the chairs to my dining room table two were very wobbly so I sent them back. Instead of receiving them the next Monday or or Tuesday I was quoted (because they forgot to take it off the truck) again we are at Friday July 19 and I have to return to the store again to pick them up. Now on the 19th I am able to pick up my chairs and bench I ordered. But, again they do not have my end tables or my mattress. The end tables weren't on the truck they explained. I am told the mattress is coming tomorrow. They are telling me they might be able to deliver them on the 20th but they are not sure. They will have to call me and let me know if they are able to deliver them. Again, I found out they forgot to take it off the truck. They deliver ever the same defective caris with exTra pads under the feet to fix the short legs. "They are just made that way" In summary, they have been really nice about selling me several thousand dollars worth of merchandise. And extremely nice about telling me my furniture is defective, on order, not on the truck, or plain ole not delivered when it was supposed to be. If you are looking for shabby customer service with a smile. Step right in...

Mary was incredibly helpful and willing to help me find exactly what I needed and stay within my…read morebudget. No pressure or hidden costs or anything, just great service. Best salesperson in Denham! Delivery guys were on time, quick and efficient when bringing in and setting up the furniture. I will definitely come back for my future furniture needs!

They gave me the pillow and fixed there mistake. Could not ask for more. Thanks Olindesread more

From the owner: Olinde's Mattress Superstore has been serving the people of Louisiana by providing only the best…read moreproducts and backing them up with the best service in town for over 120 years. We pride ourselves on being a local business with unbreakable ties to the community. Unlike national chains, we are uniquely able to serve the needs of the people of Louisiana. We like to think of ourselves as the home team. We also have 24 month no interest financing!