I knew of Box Drop Oviedo from several years ago when they helped a couple who were low income…read moreneeding a mattress. They work by appointment so that they can give full attention to each customer. We were able to get in on 1 day notice (right after Ian so people were not yet mattress-shopping). Showroom is small but represents the variety of mattresses well. Bill encouraged us to take our time with each mattress. He explained the different features well. They decided to continue their Labor Day sale through the fall - excellent discounts - and though I'm not familiar with what other mattress firms offer I know they have top quality and better prices than quality mattress firms I've shopped before, without the pressure of "discount" stores. We purchased - the best form of appreciation.

Awesome mattress and my son loves the bed after 3 months still so I'm happy! Didn't even know this…read moreplace existed. Will come back

We visited the Oviedo location on Sunday. Alexia was our Sleep Expert. Alexia was very…read moreknowledgeable, patient, and provided several options. She allowed for my husband and I to test several mattresses along with adjustable bases. Long story short, we purchased a mattress with adjustable base that we believe will work best for our needs. Highly recommend the Oviedo location - and ask for Alexia!!

This was a terrible experience, I walked in for less than a minute and I immediately was asked to…read moreleave, I was looking at the first few mattresses just inspecting, I don't understand why they would kick me out, not only that but before I even entered the store they were eyeing me as if I didn't belong there, I have never been to such a rude establishment, from what I saw I like the priced but the employees were incredibly rude and judgmental!

We love this place! As soon as we entered, we saw exactly what we wanted. Pastor Joel answered a…read morefew questions we had about the product and 1,2,3 we completed the transaction We will be looking for more products on the website as time goes by, because we do love the items here!

In short, I paid $2,000 for what was supposed to be a Disney Cruise line mattress and it was a…read moretotal scam. The mattress already had a rip and was so cheap I could pick it up as a tiny female. The owner forged my signature on a document saying I approved of the defective item. Stay far away from this business.

The absolute worst experience from start to finish…read more Salesman Bryan sold me $1800+ of merchandise including a mattress that was out of stock. He told me he would update me with status in a week if not sooner. Never received any status on item. Had to call multiple times to finally learn that the mattress was not ordered because apparently the delivery truck brings a random assortment of items and not what a customer ordered? Crazy that I paid up front for an item that wasn't prioritized. I am also convinced that had i not called and showed up in person that I never would have received any status. I finally canceled the mattress and requested delivery and setup of the furniture items. Again, Bryan was supposed to call to schedule, never heard from him. Had to go in store and speak with manager, Anna to schedule the service. So unprofessional all around. Again, I paid for everything up front and couldn't even receive the courtesy and convenience of a phone call to schedule delivery/setup. Fast forward to delivery-another nightmarish ordeal. The two delivery personnel were rude, immature, and unfriendly. They claimed that they didn't perform setup and could only delivery despite Anna telling me that my items would absolutely be setup. What kind of furniture store wouldn't offer setup? After calling the store, it was finally determined that the delivery men would set up the items. Again, their attitude was appalling. They were clearly angry that they had to perform an additional 30 minutes of work. And the best part? Of course as soon as the items were unboxed, it was discovered that the incorrect hardware was in the box. I suppose the plan was for me to discover this on my own and be unable to setup the items. After receiving instruction from the store manager Anna, the delivery crew came back with correct hardware and setup. It was nearing 9:00pm when they finally finished. It was laughable when finally setup. The dresser I paid over $600 for was ripped up, scratched and just horrifically banged up. Looked used honestly. The bed posts weren't correctly setup. I of course called the store next day to return the item and ask for a refund. Anna was agreeable, but not apologetic and never once offered an apology. My only ask was that different delivery drivers pick up the item as I didn't want the original two back in my house. I was promised a manager would collect the item. But of course the same ineffective crew turned up much to my discomfort. I will never work with this store again or any American Freight. The manner is which I was treated is deplorable and quite frankly the store should be ashamed and embarrassed if this is the highest level of service they can provide. Do yourself a big favor-avoid this chain and service your furniture needs anywhere else. I've had great experiences with Kane's, Rooms to Go, and Cort, etc... You'll deal with professionals in those locations.

Had a great experience with Gary as my sales person. Very informative and patient. Furniture not…read moredelivered yet, but the process was simple and easy.

This review is for the Mattress firm on goldenrod Road South goldenrod Road. I went in on 8:30 24…read moreto purchase a bed. The young gentleman was very polite with me I explained what was going on he let me try different beds and I told him that I needed a full size bed he then explained that he didn't have any full size bed there but they had a place that he can order from and they had one left and he was giving me a really great deal so I was excited he made sure that I like the bed and then after I told him that I wanted to purchase I would begin to sign all this information on a tablet and of course I was given a quite a big credit line through synchrony Bank so we signed and he explained to me he was giving me a free warranty, he was giving me a free mattress cover, and very nice and promising he said that it was a very good choice and I'd be happy they was giving me a big discount when it was all said and done they did deliver my bed a few days later set it up real nice people and I slept on that bed for about a week and I began noticing that where I laid like sinked downso I started sleeping on different parts of the bed to see if it still did the same thing and it did it left a big indentation that didn't come up so I called the customer service line and it instructed me to go on a website which kept crashing and it said if you want faster service we suggest you go on the website so I kept going on the website and it kept crashing so I finally stayed on hold for a very long time only to get someone to tell me that did you go to the mattress place you bought it from I said no I was instructed to call y'all to put in a claim and so after telling them that several times and going over it they were not listening to me so they finally took the info on the phone and told me someone would get with touch with me within 24 to 48 hours it is now the fourth day and I have not heard anything from anyone so I went up to Mattress firm like they asked me and spoke with a gentleman named Alex and he was not at all listening to what I had to say. He said I was not there and I cannot speak for anyone I said I understand but the guy told me that he was going to go to another location to work and he wasn't there and he kept telling me that he was not in the middle of the conversation and he couldn't verify what it was I understand I said but this is what he told me they told me to take pictures when I began taking pictures to send in I noticed that there was a big yellow tag and it said used I spent $3,300 on this bed. And when I told him it said used he said did he not tell you that it was a used bed it was aan outlet that he ordered the bed from. He began telling me that anyone knows that an outlet is called clearance items used floor models so you have no warranty and I said really I said he told me I had a warranty there's a warranty on my paperwork I said I want to talk to him he told me he still works there into locations and he said I will talk to my manager leave your phone number and your number on the bed which is your reference number to your claim and I will talk to the manager and then we'll talk with the guy that you talk to it but I want to let you know now just because I told you that it's not mean that you are going to be it's going to be in your best favor. So I was not very happy I don't even have the 120 Day....This store is a rip off..do not buy from them They are liars and cheat Rate 0 Worst ever Rude Liars

Anyone who hah embarked upon the journey of a new mattress will tell you how quickly it overwhelms…read moreyou. I've had serious issues including sleep apnea that I developed during my time in the navy. The doctor told me to invest in a quality mattress, which is where my quest to find the perfect summer palace began. Google is the obviously starting point for a a mattress hunt, and usually I find ample amounts of qualified information and help. For some reason the mattress world seems to be ruled by shady salesman, biased websites, and a lack of clear And helpful information. I quickly found myself overwhelmed and decided to stop on over to my local mates store just to test some or and get a feel on my own. I've had plenty of bad shopping experiences, especially when it comes to salespersons. They almost always are so set on making a sale they don't actually offer any support and help you actually need. Entering the store I was greeted by Tucker, who immediately was so friendly and welcoming. He put me at ease immediately and I felt comfortable right away. He was actually there to help me and take the time to stress my needs. He was very patient and have me an incredible amount of attention and time. What was one a terrible and overwhelming experiment turned into a fun and released one. Tucker really knew his stuff and guided me until we narrowed down to my perfect mattress. At no point did I ever feel pressured or like Bree was just trying to make a sale. That is truly appreciated and wonderful. It was clear he just genuinely wanted to help me and I walked away feeling like I got a good deal and not taken advantage of like I usually do. Tucker. I can't thank you enough for all the help and great experience! You set the bar, and are a model of what sales people should be! After years of struggling with serious sleep issues in very excited to finally find real rest and relief! I will most certainly send everyone I know your way!

I have been gifted an Ikea mattress which is too firm but I wanted a mattress topper to use while I…read moresave up for a new mattress. I had heard about Saatva and when I realized there was a showroom in Park Ave in Winter Park, I dashed over during my lunch break. That area of town I avoid due to its terrible parking and that afternoon was no exception. Finally getting a small spot near the store I dashed in and worked with Joey on getting me what I needed. The graphite memory foam topper in Queen was $295 but getting to feel the quality in store was what made me get it. It's been less thank a week since I placed my order and here is my new topper. It came in tightly wrapped up but it opened into a perfectly sized topper with the elastic on each corner to help hold it in place. I laid down for a quick second and the sensation was spectacular. I cannot wait to rest on it later tonight.

Great place to shop for mattresses, pillows, and blankets!…read more Loved that they provided covers on top of the mattresses so we do not contaminate the mattresses and don't get other people's germs:) Even my germophillic husband liked it that they keep things as sanitary as possible. They had mattresses with all the different firmness including latex ones which was a new concept for us. And, they are sturdy and supposed to last 20 plus years. One of the mattresses we tried was supposed to accommodate up to 500 pounds per person, my hubby said, "Great! There is a room us to grow in this!" The salesperson Joey was so helpful and informative and didn't push for us to buy anything. They guarantee their mattresses for one year if you find yourself in the situation like, "I think I made a mistake in buying this because we want a softer or harder mattresses" and they charge $99 processing fee for you to exchange. My husband researched extensively online and found out these are comparable to beautyrest but much better priced. There are only 16 of these stores at this time for you to try a Saava mattress, we thought it was great to be able to try them out in person!

LOVED the customer service here! We had a full explanation with visuals, about mattresses, how…read morethey're made and what constitutes as quality. No runaround when it comes to price! No haggling or giving any discounts on already overpriced products! The price is the price! & I respect that! Btw, their prices beat any mattress store we looked at, by at least several hundred dollars! Lifetime warranty!

If you are mattress shopping you must stop here, ideally first so that you are hip to the…read moreshenanigans of other mattress stores! I just recently purchased a king bed set from here and have enjoyed it so far! This is the actual factory location! So you can view how things are made and supporting local jobs! The salespeople are super helpful and can answer all of your questions. They don't do sales so the price is the price (which is still better than the "on sale" mattresses elsewhere) I found this to be the best part as I had time to come back multiple times and narrow down which mattress I wanted. I didn't want to make such an important decision based on pressure from a sale or salesperson. I highly recommend checking them out for any mattress needs!

Matthew has helped us twice now with ordering our 2 daughters first big girl mattresses. He is so…read morefriendly and helpful and provides excellent customer service. He got us a great deal on the mattress and protector, and answered all our questions. Thanks again Matthew, 5 star service!

Dear Mattress Salesman,…read more I just purchased an off brand mattress from a furniture store saleswoman and thought you'd like to know why you didn't make the cut. First, when I walked into your store you instinctively steered me to the most expensive mattresses in the store instead of trying to fit my needs, which she did. Next, when I did find a mattress I was interested in and was taking a few minutes to try it out, your colleague very rudely asked me to get up so his clients could lay on it...as if his clients were more important. And you said nothing to him. She recognized that buying a mattress is a major decision and let us take our time while she patiently explained the differences to us. Then, when you and I did start discussing price, you actually had the nerve to reference the type of car my husband and I got out of as if because we were in a Lexus we could afford to and should pay the MSRP for a mattress. To add to it, when I let you know what we planned to spend, you didn't feel we were worth your time and you passed us off to another salesman who took us to the cheapest mattress in the store. When I explained that I was a savvy shopper, he took rude to another level and we left. The saleswoman we did buy from actually worked with us to get something that made sense for us from a use perspective first and then fit our price. Long story short, she treated us like human beings instead of a commission check. So to Troy at Mattress Firm on Alafaya at Waterford Lakes, take a few tips from someone who views her job as a relationship instead of a dollar sign. You'll do much better that way. Sincerely, A smart shopper

I am posting this review to let all customers know to beware of this company. They sell fake…read moremattresses and use reputed brand names to market their fake mattresses. I purchased a Saatva Classic from an associate named Johnny. I used the mattress for a couple weeks and noticed it felt very odd and uncomfortable. I then went to a store and tried the authentic Saatva Classic and it felt completely different from the one he sold. I had someone from Saatva do an inspection on my mattress today and they confirmed that the mattress we bought isn't authentic. I contacted Johnny to let him know that what he sold us was fake. He then apologized and said he would do an exchange for us for another mattress because he can't process any refunds, only exchanges. It was weird to me that he couldn't refund me even after I found out what he sold was fake. He then asked me to drive 45 minutes to his storage to check out mattresses that I can exchange for at no cost difference. I am 9 months pregnant and went to his store with my kid and when we got there , we tried other mattresses, we felt like we had no other choice but to select another mattress. So when we selected another mattress, he then asked us to pay $300 more. He never mentioned once before we drove there that he'd charge us more. He only said come try the mattress and we'll deliver it the same day. I left crying because I faced such a complicated drive during the last 2 weeks of my pregnancy to fix this issue but he was a total scam and a very greedy person. I have sent his company's information to business bureau now to help me get this issue resolved. I don't want any other customer to face this issue like I did therefore posted a review for a full warning. A mattress is something you sleep on for years and decades. Everyone should get the product they pay. Nobody should ever receive fake products. Its just so wrong!!!

After purchasing a mattress from another firm, I was miserable and planned to return it. I began…read moresearching for a new mattress and found Premium Mattress Outlet on Google. Impressed by the high rating, I decided to check it out and I am glad that I did. Johnny was incredibly helpful, and it's clear he knows and understands the mattress business. He found two mattresses that perfectly suited my needs, and let me spend about 45 minutes trying both of them out while we chatted away. He also found a box spring for me that was exactly what I needed. He delivered both for a nominal fee. I couldn't be more pleased or say enough good things about Johnny and his store! My sleepless nights are over! Thanks, Johnny!