I went in to look at couches, ended up buying two and having them delivered. I barely got the…read morepacking off before i started seeing horrific quality control issues, I've spent the last two weeks trying to schedule a pickup and the only thing I can figure out is Im having to wait on the store manager to approve my return before anything else can happen. They keep saying they'll reach out but no one does, their service and support line at the store goes straight to voicemail, i even went in and they said it's a 30% restocking fee, which i totally get if it was just a return but these couches have nails coming out of the back and that is insane. I will never shop here again, quality control is horrific and so is the stores customer service.

Sales was fine, the problem we have is with our very expensive leather sofa set. Took 2 months to…read moreget a repair person out for a recliner repair, which didn't fix it. Then another recliner mechanism failed. Tech said he'd order 2 new parts. Five months and four phone calls later, still no parts and NEVER a return call which they promised each time to update us on status. Still waiting. Note I am in Pewaukee WI, not NY. Yelp isn't 'taking' my edit for location.

The products they sell are of poor quality. We purchased a Lay -Z- Boy dual recliner sofa which…read morestarted to fail within 5 months. - Cushions (knap) broke down to the wood frame. Can feel the wood through the cushion. - Recliners squeaked badly when reclining - Frame began to fail with one side deforming out of alignment with the other side. -Lithium grease used to lubricate moving joints leaked onto LVP flooring causing permanent staining. All of these things led to a replacement. Steinhafels told me the replacement was "being offered as a courtesy and would be the only option available given how long the product has already been in the home." The company feels that they are providing a courtesy when replacing a defective product well within the warranty period. A company which feels it is doing you a favor by standing behind a warranty is not one I choose to do business with.

I would go negative if I could. Our sectional with power recliners. The one is stuck partially…read moreopened so it's unusable. Made a phone call to get a warranty and VIP came out took a photo of the switch and left. Part is ordered so good news possibly September it'll come in. It's the end of June!! I found the switch online that can be here in under 7 days!!!!!

Talk about a disappointing experience. I wanted to love this place so badly--it's beautiful both…read moreinside and out, and the owner seemed extremely nice when I met her in person, but their customer service left something to be desired after the fact, which I'll explain in a second. The concept for this business is awesome--Roost is in what appears to be an old renovated barn, with two floors of many artisanal goods. Each vendor has a little spot throughout the barn, with some of them in walled sections on the second floor, where they display their various items, and there is everything and anything among the selection--art prints, candles, coasters, clothing, games, dog toys, you name it. The place is a mecca for anything you might need gift-wise, and that part is great. The prices seemed to be a little steep, even for the area where Roost is located, but the homemade/small business aspect of them is enough to convince most people to take that leap. What isn't great about it is the level of service, or lack thereof, that I received. I first found out about this place because I drive past it every day on my way to work. I'd always see the parking lot at least half full, and I finally decided to stop in one day. I was very pleasantly surprised to find the big variety of items inside, and I made a decision to stop by in another few weeks when I had some birthdays coming up that I needed to buy presents for. Fast forward a few weeks, and I ended up grabbing over $150 worth of items off of the various shelves and racks--candles, bath bombs, small pieces of jewelry, and an art print. As the cashier, who identified herself as the owner to me, rang up my purchases, she asked if I wanted the more breakable items wrapped up in plastic wrap before they were placed in the bag. I thought that was awesome, and I said yes. Many of the pieces were made of either glass or ceramics, so I figured that would be the best course of action to get everything home okay. The piece I was most excited for was a small metallic cat-shaped jewelry dish, as I was going to use it as a birthday present along with earrings, and it was a little pricier than some of the other items. When I got home, I took everything out of the bags and unwrapped them, making sure I had all of the items, and my heart sank when I realized I was missing the jewelry dish. With my receipt in hand, I called Roost hoping to hear it was still there, waiting for me to pick it up, but got no response. No worry, I figured, I'll call back another time and leave a message. I waited another few hours and, after the phone wasn't answered again (something that I didn't find that unreasonable seeing as the owner looked to be alone that day), I left a message with my name, number, and what was missing. Fast forward three days, and I never got a phone call back. After calling one more time and still not getting anyone to answer the phone (at which point I started to wonder if the number was even correct despite it being listed on both Google and their Facebook page), I reached out to the owner via their Facebook page, which is very active--the owner posts on it almost every day from what I've seen, so I know it's looked at. In the message, I explained what happened, listing what I didn't have and the cost and said I could provide a receipt for it. I wait a few hours again and don't hear anything back, which I find strange. I go to see if the message was seen by the owner, and it has a read receipt on it, but she never responded. To this day, which is now 4 months later, she has still not responded, and I doubt I'll ever get that dish back. She charged me for an item I never got, and she chose to not follow back up with me when I reached out asking for the item or a refund. Even with a receipt, I couldn't get a response out of her. I never bothered going into the store to try to get an answer that way, as I didn't feel it was worth my time. When an owner sees and hears messages like that from a customer and doesn't take the time of day to even respond to them, it says a lot about what they think of the people they're selling items to. I, unfortunately, will never go to Roost again unless it's sold to new management one day, and I'd highly recommend that anyone who does go double checks their bag or bags before they leave the parking lot.

Absolutely amazing place to find gifts for all occasions. Very nice home decor and unique finds…read more Highly recommend a visit. Take your gal pals or even having a date day with the hubby. All of the stores are a great place to shop!

A jewel of a store in a beautiful renovated building! Three floors of quality consignment furniture…read moreand decor items, plus they run an interior design service. Lovely place to browse and the staff are knowledgeable and friendly. Well worth the visit.

Linda and Tammy are awesome. They are knowledgeable and engaging. Their selection is superb and…read moreLinda has a passion for design. She knows her inventory and where it is located. As you make your way around the upstairs where she has laid out the beds (pun mildly intended), will have you longing to walk off with all of them at once, while their prices are nothing short of astounding. If there was ever a time to focus on buying local, this post-COVID time is it, and if you are looking for a place that is going to be fair, where you will find something that will last, this is the store. More importantly, Linda's knowledge of interior design means when you walk in and jabber as incoherently as I did, she will cheerfully help you find what matches your style and/or make your significant other happy without breaking the bank. When you go, tell her Guy says "Hi."

This place is ginormous. If you're looking for workout equipment, this is the place to go for your…read moreat home gym. That's all I could think when I walked in at first. Got a kids bike, and a few pieces of clothing so I'd consider it a score. This place was a tad bit overwhelming with the size. I think the signs could be a little bit more visual. Overall the store is pretty well organized, and clean- didn't notice any strange smells. I was really impressed by the touchscreen to search for furniture in store, I've never seen anything like that before. I'd bet they'd make a killing in donation profits if they made popcorn like a location in Milwaukee does.

Very clean and well organized.We go there quite often.People donate beautiful items. Staff is A…read moreplus.

They are great to work with. We bought two mattresses over the years. Nice thing about verlo is the…read morecomfort adjustment that can be made throughout the lifetime of the mattress.

My experience with this Verlo is positive. The salespeople are knowledgeable and helpful. The…read moreowners are very accommodating and pleasant to work with. I enjoyed my interaction with them and have referred many to their location - I want my friends and family to have the best sleep possible so they can live well!