Service, patience, knowledge. All of those boxes were checked by Edward. He educated me on what mattresses had what technologies. I'm am confident that we are finally going to be able to get a good nights rest Appreciate you Edward! read more

We purchased a mattress today and were very delighted by the service . The sales person Armando listen to our needs and gave us a great deal. read more

Armando was very knowledgeable on the subject and assited me in buying the right mattress. He made the experience very easy and headache free. The entire process was so easy and I will definitely be coming back here to buy future mattresses or recommending to others !! read more

Thank you Marissa for helping my wife and I choose a new bed. We were due for a new mattress she made it easy. Showed us different options , talked about financing and delivery. Loving our new nectar mattress. Thanks Marissa read more

This is my second visit since March. Both times I was help by Marissa. She is amazing with helping me again with the right selection. She took her time with us and asking us the questions to select the right mattress. I went in on a weekday afternoon and there was no one in the store so I had her full attention. I recommend going to this store and now she also has the Fontana store to see her. read more

WOW! "Employee ELLY" is SUPER RUDE AND UNPROFESSIONAL! First I called regarding a mattress and she answered the phone and she wouldn't even say hi or hello. I called for a third time and she tried saying she was on the other line, when clearly she answered the phone and I could hear background noise!!! I then called again asked about a mattress and she said it's " 150 dollars what else can I help you with?" Then she hung up on me for a 4th Time! I now am trying to call and she keeps hanging up the PHONE! She was very disrespectful and this is uncalled for! I can't even inquire about a mattress? How sad is that!!!! Do not come to this store or you will have to deal with the Tyrant ELLY! read more

My husband and I were shopping for a mattress today. Sarah, our salesperson, was very thorough in explaining and answering all our questions. My husband has lower back pain and she helped us select a mattress that would address his needs. Sarah was patient and not at all pushy. She was attentive and made our shopping experience great. I am pleased that we stopped by this store and I can't wait to enjoy our new purchase! read more

Juan made my experience wonderful, he gave excellent customer service. We came to find a new mattress for my sister and he made sure we found a perfect bed for her. We purchased her new mattress on December 19, 2021. Definitely recommend this store for anyone looking for a store with good customer service and great mattresses. Thank you, Alexandra Lara. read more

Staff wore mask. Even had hand Sanitizer when entering. Very nice and professional. Answered all my questions. I love my new mattress. I like how she explained which mattresses were firm, medium, and soft. Very helpful. read more

This is the nearest physical location to me. I purchased a mattress online and was pleasantly surprised at the virtual sales rep that assisted me. He was very patient and informative. The reason I went through with the sale was because I was given information that both my mattress and base would be delivered on the same day, the day before my move. Perfect! How hard can it be to confirm stock/inventory, right? A day before it's set to arrive, I receive a call form the warehouse that the base is not available and would be delivered about 2 weeks than the date originally set for. It's not the warehouse's fault so OK. I tried to reach out to Mattress Firm via online chat - no help. I call the 877- no help. I reach out to them via messenger - no help. I finally send a message via their website and receive an automate message that I would receive a response within 24 hours. That time frame was not honored and when I did receive a response, totally dismissed my frustration, not even an apology or explanation. Do yourself a favor - probably best to keep it in store and do not order online. read more

We purchased a high end mattress and a adjustable base from Drew Cannioto at Mattress Firm on renaissance Markey Place. Drew was extremely knowledgeable and an amazing person, he made our purchase experience enjoyable and he made sure we picked the perfect items for our comfort. I highly recommend Mr. Drew for any future purchases/recommendations and for a better and enjoyable sleep experience please see Drew! Thanks for everything Drew!!!!! read more

Kimberly V. Made my experience one to remember!! She had such good customer service she was super friendly and helpful!!

Great customer service! I was on a mission to find a mattress for my spare bedroom that was comfortable but not overly expensive. I was promptly greeted. I explained my needs, Alissa showed me the perfect fit, she even switched the two mattress's a couple of times for me to make the right decision. After searching other stores, I returned to buy our perfect mattress. Purchase date was 1/20/2020 there was also a young man who helped with the transaction but I didn't get his name. He was great too! Thanks again Jana Ancona read more

I came here to buy a new electric adjustable bed. Came in, the staff was friendly, very helpful and knowledgeable about their inventory. I was able to take advantage of their Labor Day discount deal and We saved a couple of thousand of dollars. I definitely recommend this place to anyone looking for a good quality bed with a excellent warranty package! I'm definitely a satisfied customer. read more

I didn't buy a mattress, but when I came here a few weeks ago, the lady there was really helpful and answered all of my questions. This is my first time buying a mattress, so I had a few concerns that she was able to address. I plan to return and make a purchase soon. I wish I got her name, but to the lady working on Saturday afternoon last month in August, thank you for your patience with a first time mattress buyer. read more

Wow, I have had nothing but excellent service from Mattress firm. I am a returning customer. I bought my mattress earlier this month and was helped by Surena. We were greeted when we walked in and immediately helped. She was thorough, knowledgeable, and very courteous. We love our new mattress. Today, I contacted the store to get some help and questions answered. I was helped by Gerardo. Again, the sales associate was very knowledgeable. He had great customer service as well. Thank you Surena and Gerardo! :) read more

My wife and I came in to this store and right away from the start we got greeted by Surena and then the manager Travis came over introduced him self he told us all the specials and gave us a paper that breaks down what we were looking for Surena and Travis are the friendliest and kindness people ever their are very knowledgeable and helpful. Best place to shop and they have all the best brands of mattresses I would recommend coming here 10/10 Thank you. And yes I bought a mattress with the frame that sits you in a seating position I love it! read more

Came to purchase a new bed for my parents and our experience was great. Drew delivered great customer service and really helped us find the best bed that fit our needs. read more

I have been looking to purchase a mattress for the past week and decided to visit this location in Rialto. I walked in and a girl came from the back and asked how she could help me. I expressed to her that I was looking for a mattress that is either a pillow top or spring. She sighed and asked "well which one do you want, a box spring or a pillow top?" I said that it is my first time there so I was hoping she could help me choose. Throughout the entirety of her asking me questions you can tell that she had an attitude or was bothered even though nobody else was in the store. I was shocked by how rude she was being and told her that she doesn't seem too inclined to help me and that it almost seems like an inconvenience. She said that she was just frustrated because her tablet wasn't working and I said that is understandable but that she does not need to project it onto her customers and told her that I would take my business elsewhere. I think your employees need to be more mindful of that because you guys will be losing sales with that kind of attitude. Would give the customer service zero stars if I could; so disappointing. read more

Been thinking about upgrading our mattress for a little while when we happened to drive by Mattress Firm and saw the 'up to 70% off' sale sign. Decided to go inside and look around. Andrew was super friendly, helpful and knowledgeable about the entire stock. We walked out saving over $1800! We are extremely happy with our experience! read more

Awesome experience, Andrew was spectacular! Very knowledgeable, courteous and listened to our needs. I highly recommend coming here if you are in the market for a new mattress. read more

Gabriel was very helpful an patient as we decided what mattress we needed. Excellent on job knowledge. Very good customer service!!

Andrew gave excellent customer service. He was helpful and helped me pick the perfect mattress for my son. Delivery was fast and easy. The picked up my old mattress, installed the new one and even had a follow up visit from management to make sure we had an excellent experience. read more

Came in today not expecting to purchase a mattress. Just shopping. But Tony and Drew were full of knowledge and taught us a lot. There was no pressure to buy. They gave us plenty of time to browse and try out different types of bed. No up-selling or anything. Great customer service. We ended up buying a new bed at a GREAT price. We are super excited. We will definitely send people to see these guys. read more

Tony was awesome. He answered all our questions A-Z was incredibly friendly and caring about our purchase. Would definitely recommend. Thanks Tony! read more

Andrew was great! He even gave me a military discount. I am very happy with my purchase and his customer service. I love how they have a lot of mattresses on the sales floor to try out before you buy. read more

Best mattress shopping experience I've ever had! Drew was friendly, knowledgeable and was able to help us find the perfect mattress at a price we were happy with. Will definitely be coming back for any future mattress needs. read more

Great customer service and Tony went above and beyond to keep us happy. We ordered the wrong size mattress and they were able to deliver the correct size in less than 2 days. Without hesitation Tony assisted us getting our new mattress and did not charge us the exchange fee which was even better. I would gladly recommend them to my friends and family. My husband and I are comfortably sleeping in our new mattress, waiting for our new baby to arrive. read more

I came to Mattress Firm on August 2019 thinking I was going get a good deal on a good mattress and boy was I wrong!!! It's been three to four months of nothing but stress and headaches. So the wifey and I purchased a floor model cal king mattress in good faith at a good discount/final sale price. The sales guy (Gabriel) was nice at the beginning (of course) trying to make the sale and offered us a 1 year insurance plan in the event there was something wrong with the mattress. For starters, we received the wrong mattress and it was a defective manufacture mattress were the entire left side of the mattress sunk completely in with no edge support. It was really bad that I came back to the place of purchase the same day we received the mattress and explained to the sales guy (Gabriel) what was going on and he said (sorry) I can't help you. It was a final sale and you had to check the mattress when it arrived. After seeing the mattress we chose a second time in the show room, we realized it was the wrong mattress. The sales guy then said, that I can help you with, since it was the wrong mattress. Sales rep claimed it was a ware house problem when in reality the sales rep ordered the wrong mattress. A couple a days later, we received the correct/replacement mattress and made sure it did not sink in and felt better than the first mattress. So I thought we were good now. Until 2 months later, I started having lower back problems. I turned the mattress around without telling my wife and she started complaining a couple of weeks later about her back too. I wanted to make sure it was just not me and wanted to proof a point. The mattress started having indentation problems and we paid closer attention to the edges, there was no support. I called the insurance company and filed a claim because I knew the sales rep was not going to help us. He did his sale and that's all he cared about. So a tech came and measured the mattress in different angles. After that was done, he said we had a bad mattress. The mattress was no good. Prior to the technician coming to take pictures of the indentations and condition of the mattress, I was curious and wanted to know the manufacture date on the mattress to see how old it was being that it was a final sale floor model mattress. I was shocked and sick to my stomach to find out that the labels on this mattress were cut. They were missing and I felt like we were cheated and scammed. As though Mattress Firm chose the worse mattress and send it to us. What did they care, it was a final sale mattress. This mattress was not cheap and having to continue to pay on a monthly basis for a mattress that I had no idea if this was truly a floor model or a returned defective mattress, did not sit well with us. I told the technician about the missing labels discovery the night prior to his arrival the next day, he said that would be a problem. I said put it in your report along with the outcome of the condition of this bad mattress and get back to us with a solution. A week or two weeks later, the insurance company called us and said Mattress Firm would reach out to us in another week or two with a voucher so we can walk into any Mattress Firm store and get a new mattress. Based on the technicians final report and what was going on with the mattress, Mattress Firm decided to replace the mattress. My wife and I lost all trust and faith and no longer wanted to do business with Mattress Firm. I filed a dispute with the Finance Company (Synchrony) and explained in detail our concerns as a consumer and how we felt cheated and disappointed with this whole experience, that we are rejecting the voucher and asking for a full refund back to our account. All of a sudden 3 to 4 months into sleeping on a bad mattress and ths whole process, the Sales rep reaches out to me trying to work things out and getting us into a new mattress for the price of a floor model. We denied his offer. It's now a matter of principle and I wanted to share this with the public/consumer's. I am not sure how many of you have experienced this with Mattress Firm, but you can decided if you want to continue doing business with this company. They are doing shady stuff and this is still a pending on going problem that I am waiting for a final resolution to this day. Until then.... Have a great day! read more

We had a great experience here at mattress firm. Drew helped us find the perfect mattress to help with our lower back pain and explained everything in detail. We also got a free adjustable base to go along with our mattress and he also got us the best deals. It was overall fun and we are very happy with our mattress. read more

I went in not knowing what I wanted because I have been to many other furniture stores that sell bed and pillows and all sorts of other things but when I came her I liked how they had all kinds of different beds color coated from soft to firm I went in and drew was the one to help me to be honest I didn't think anyone was going to approach me because of how young I look but drew approached me in a professional manor and guided me all the way through to which kind of bed I like and which one would be best for the way I sleep he made it simple and easy and I also got an adjustable base he also helped me choose which pillows and sheets would be best for my type of sleeping he also give recommendations during the whole process and he can work with your budget as much as he can would recommend drew but sadly he is leaving this location but thankfully he will be at the Redlands location hope to do business with you again drew. read more