I must say I read all of the negative reviews before coming to the store so I was prepared for…read morecrappy customer service. As soon as we walked in the salesman at the front asked us if we needed help we said no thank you and we proceeded to try / lay on all of the beds because we intended to originally try the beds there and then buy them online. Low and behold Abdullah the salesman who was there was extremely friendly and extremely helpful with the entire process. He even gave us some helpful tips on the internal customer service and how we can avoid having bad experiences like many other people described. He even told us that we all have 100 day trial. Where we can either return the item or exchange it for a different mattress. Also he mentioned how the Purple website shows and sells only one version of each of their mattresses, the soft ones; when there are actually two, firm and soft .....like I said kudos to Abdullah he was amazing!!

I'm going to be honest, I didn't come here for a mattress. I just wanted to say the service here…read morewas phenomenal. My son is autistic and has an issue with pitch. A child in the mall started cry/screaming and to run away, we ran in the nearest store, which happened to be Purple. We were greeted right away and we let them know what happened and they let us stay until he calmed down and even gave him a little mattress thing to help him with his sensory and that helped distract him from having a meltdown... it was so kind and I really appreciate the employees here. I imagine the mattresses are phenomenal but the service is beyond any other store especially in this situation. Thank you so much! (Also, my friends were feeling the mattress samples and were talking about how awesome they were when we had left, so I bet the mattresses are just as amazing as the service)

The best! Children, best friends, other relatives have purchased! All beyond thrilled! Our king and…read moretwins just perfect! And, different heights of mattresses a blessing. Worth every cent!

I have two mattresses from The Original Mattress Factory. Love them both. Great shopping…read moreexperience! Great service! And Quality products! I really enjoy the mattress flip reminder.

Got a bed from here and was so excited. It was very expensive. I was very disappointed to find out…read morehow they nickel and dime you for repairs even under warranty. Originally told it would be $150 to repair ended up taking over 2 months sleeping in a bad mattress and $300+. I would never use this company . I have filed with BBB

I came to this location to exchange a pillow that was sent to me using my rewards points. There are…read morea lot of bad reviews, but I think a lot of them are people mad at the product itself, because I didn't see anything wrong with this location's service. I came in on a Sunday and there was only 1 employee. I had to wait a bit since there was another couple in store, but he came in & checked on me every so often because eventually coming over and helping me with my exchange. He gave suggestions on what I would like because I was staring at a wall of around 20 pillows confused on which one to pick.

Love their furniture their decoration items and the art decor they sell are really beautiful. I'd…read moresurely recommend this store in Davenport, Fl.

Warning: DO NOT BUY ANYTHING!!!! READ THIS REVIEW WELL AND…read moreSHARE BEFORE BUYING!!! They are a bunch of thieves!!!! I promise you, if everything doesn't go well, you are going to have a lot of headaches!!!!! You do not know how many times I make the same mistake of buying furniture to save money and end up paying the price. ALMOST EVERYTHING CHEAP ENDS UP BEING EXPENSIVE!!! DO NOT TRUST THIS COMPANY!!! BUY AT YOUR OWN RISK!!!!! YOU HAVE BEEN WARNED!!! Jesus Rivera, the owner, is a scammer taking advantage of people who trusts him. These people will promise anything just to make money. But when it comes time to deliver, they make incredible excuses and end up blaming the customer. They don't even take the time to register with BBB.org to avoid complaints. And to be honest, the products they offer come from different warehouses in Miami where the boxes arrive broken, dirty, humid, and rotten. In the store or on Offerup the pictures look awesome, but when you see them and assemble them, they are no big deal, and the quality is cheap. Better save your money and go to Rooms to Go. This is a scammer who moved from Puerto Rico to try to make a living, but they are thieves. This person has a huge house and cars, and even his son who probably just turned, driving an expensive car pretending to be businesspeople, but what they are is a bunch of crooks!!! I spent more than 6 years with hand-me-down furniture decided to spend my money that I sweated so much and trust this guy. And for trusting this is how they pay me! Don't fall into the trap like me please! They go to Miami with a cargo truck that doesn't even fit everything they bring, they throw it all inside and it doesn't fit, and they deliver it just like that, playing dumb knowing that the boxes are in bad condition, and it is obvious that the products are in bad condition too. They told me that they deliver and assemble the furniture when I made the payment, but they came to my house at 9pm to release part of the purchase in a crazy way, and as it was late, they came to me with the lie that they do not assemble because of COVID and did not want to expose themselves. When I open the boxes, the products are very damaged and then it is a problem for this company to replace the products. They always say they are busy and if you want the money back, they tell you they don't offer refunds. then they play dumb and tell you that they are only third-party vendors, the warranty is offered by the manufacturer, and they are so shameless that they blame the customer. And when I contact the manufacturer, they only give warranty to the seller and not the customers. In May 2020, I made a large purchase of over $5,000 from them. They sell products saying we have a 2 year warranty and it's a lie! Everything came damaged or defective from the factory. Broken dining table set and damaged chairs from the warehouse in Miami. Just by looking at the boxes you could see the damage. I called the owner immediately after I opened the boxes and he told me that since he did not assemble things and only left the boxes, he would not replace any damage. After multiple calls almost begging, he did replace the dining room set, but I had to wait 2 weeks. And as if to console me, he leaves me the 2 damaged chairs with the 2 new ones, and the new ones were not even the same color. My son's bed set is laminated pressboard, which gives it the color. When I bought it, the owner indicated that it was real wood painted. I left it that way since the same thing, he dropped off the boxes and left and I really wasn't in the mood to argue. I tell myself that at least he will give me a comfortable and good mattress according to him. After 3 days he arrived with the mattress, and it was a piece of crap. I gave it back to him right then and there, he realized that I knew it was a piece of crap and gave me $100 back out of pity, but to get the $100 back I almost had to cry telling him that I had already spent over $5,000 in his store! The Coaster room set was defective from the factory, the owner came to bring other things he owed me, he looked over it and tried to fix it, but he couldn't and left. At that very moment he told me not to worry and that he would solve it, but he never solved anything. The furniture is a sectional, but they don't fit on the base and are loose. Every time you sit down, they move from side to side. The recliner on the sectional is electric and part of it is out of square. It is now out of square and sideways. Yesterday 2/1/2021 I claim to the owner the supposed 2 year warranty before it expired, he came to me with the story that I had to keep a code that comes with the furniture so I can claim the warranty and that without it they are not going to help me. He never told me ANYTHING about the said code that I had to keep. Customer service specifically states that they do not give warranty to the customer, that it is only given strictly to the seller as they do not have a store.

Received my new pillow-top mattress yesterday and had a great night's sleep! The office staff…read morescheduled delivery and followed up to ensure the time frame worked for me. The delivery man called me first thing in the morning to let me know when he'd be at my house so I wouldn't be waiting around unnecessarily. He was right on time!

Soto is incredible. He was so so helpful in getting us a box spring that was within our budget. The…read moreplace is clean, people are friendly, and the service was excellent. Thanks so much!!!

Just wanted to give a shout out to Glen Corona and Efrain Soto for their wonderful customer…read moreservice. A month ago we purchased a queen size mattress, and Glen did a great job explaining and showing us several choices of mattresses. They have so many on display, but they have a great system of narrowing down the choices by how you sleep with a great machine that reads your body pressure. We were so impressed that we brought my 93 year old Father in law to purchase a new King size mattress. Glen was not that on that day by Efrain gave us the same respectful service and great information. The prices are competitive, and no shipping charges! Scheduling delivery was so easy. Both of our orders were delivered within 4 days of purchase. We recommend this business to anyone who wants a great selection, value and personal treatment.

For years, I've lived on subpar mattresses because it just wasn't a priority. My back had finally…read morehad enough, so I decided to invest in a better mattress. My plan was to go to a few mattress stores to test out what kind I like and then buy it or something of a similar style online, since I know little to nothing about mattresses. As luck would have it, I decided to try and find a local store before heading to Mattress 1 or Mattress Firm, and Google pointed me here. I didn't know exactly what a mattress liquidation store is, but essentially it's like closeout or overstock sold from the main suppliers (in this case JC Penney) and as such you find all the brand names at none of the brand name prices. My fiance and I had a ton of questions and tried out pretty much every queen size they had (they do have a rather small selection, maybe 6-8 each of queen and king). Omar was super helpful and took the time to answer all of our questions and not only did they offer same day delivery for a very reasonable price, but they added on mattress take away for a really reasonable fee despite that not being something they normally do. They usually sell their mattresses to other mattress stores, but this showroom is also open to the public, which turned out to be a stroke of luck. The verdict remains to be seen on the mattress itself but the buying experience was definitely A+.

Personalized service with a lot of knowledge. Guide me to my special request of the mattress I was…read morelooking for. Thank you!

My wife and I bought 3 Devon Chase Company futons back in 2000…read more All are still in excellent condition. Just went through the annual fluffing and rolling, and all the seams, stitching, and canvas are all 100%. Great product. Peder Jespersen, Palmetto, Florida