Mattresses were a fair price but we had to pick it up from the warehouse ourselves for a decent…read moredelivery time.

We had a wonderful experience at this location! DJ (the manager) is knowledgeable about the…read moreproducts and was patient with us as we asked questions-- and tested the mattresses! He was personable and friendly (even though we did not make a purchase that first visit) and did his best to find us the best deal on our new mattress. The pillows we purchased are A-MAZ-ING, and we are looking forward to the delivery of our new bed!

We absolutely love Dixon Furniture we have been customers for years and will be until are dying…read moredays Seth Purvis and Eugene are The nicest sales reps they are very helpful never pressure you to buy anything always polite smiling and willing to help you will never find a better store for you home appliance or furniture needs if I could rate them 100 stars I would

Seth Purvis is wonderful! So nice to have a salesperson that wants to help you without the…read morepressure. Nice selection of furniture and the payment plans are great. Speedy delivery usually the next day or two. Great place to shop.

We had promises made, heard excuse after excuse. had delays, wrong items delivered, delivery…read moreissues, etc. It really boggles the mind! Retail needs sales yet the Lufkin store motto seems to be give no customer service, lie, do not respond, just move on to the next person. I do not know if it is just this location or it's the plan of upper management in all the stores. if you buy from Conn's do it online! Pass on Lufkin unless you love frustration! Debbie... waiting on your call!

Bought a dryer the other day and set it up and it just flat out doesn't work. They are scamming…read morepeople as they go out of business. you might as well have sold me a boulder and drew a picture of a dryer on it. I'm glad you are going out of business!

I purchased a battery for our loveseat that we also purchased from Ashley Furniture. They are…read moreunder new ownership and new management. My wife and I needed a battery due to health problems making it difficult to get out of the chair at those times when the power goes out. The new manager Drex sold my wife and me a defective Enouvation battery that Enouvation sold Ashley Furniture back in 2001. I had to call the manufacturer because I tried to get a refund after two failed attempts with two different batteries and was told that the batteries were sold as-is. Of course, the paperwork said that there was a 5 year service agreement. In any event, I would love to speak directly to the owner. He or she should know how the new manager treats long time customers. If Drex was my employee, he would have a short time to get his act together or he would be gone. I highly recommend the Better Business Bureau and the Texas Attorney General's office for this business when it comes to complaints because management doesn't listen.

We bought 4 Sommerford Dining Chairs. When we put them together 3 out of the 4 were not level. We…read morecontacted the company and thought the legs were drilled wrong so after sending them pictures to confirm our complaint new legs were ordered for the chairs. After receiving the legs and replacing the legs it was determined that was not the problem but the base of the chairs were drilled wrong and the new legs were still not level. Now a few weeks have passed and again contacting the company explaining the problem, the chairs have been discontinued. They won't refund my money but if I donate the chairs and prove it to them they will then and only then, refund my money.