Went to mattress one not a pleasant experience. Salesperson acted like we were interupting her day…read more Drove down the street to mattress depot and Tyler greeted us when we walked in, he was with another customer, but said look around and he would be right with us. Tyler gave us a great deal $300 difference than our local mattress store for the exact same mattress. Everything went smoothly, and we were in and out in less than 1/2 hour. Easy peasy as Tyler stated He was great

I originally gave this place a bad review but i have to retract it due to the absolutely amazing…read moreservice i received after they finally got back with me. They drove to my house 3 hours away to make it right and gave me 2 free memory foam pillows as well. Furniture is fair priced just make sure its all there before you leave.

Alex is one of the best guys I know he's always willing to help and make sure he finds exactly what…read moreu want and need at an affordable price

We bought a mattress & springs from Alex the other day. He was courteous and professional. He made…read moresure that we were happy with our selection and even gave us a nice gift bag. I would recommend him to everyone. He wasn't pushy and he took his time with us. Nina Seidel

Honestly, we drove to about 3-6 furnitures looking for all sorts of price ranges. The hospitality…read moreof this place makes you feel welcomed they offered a range of refreshments and nothing ever felt forced on myself or my wife. They are definitely trying to help you find what you want for a price you want, they accept a range of financing options and will gladly help you through understanding what you are getting for how much, from my experience this is a very small amount of honest businesses out there and this is one of them. Check them out if your in the market

Outstanding service and products. Jessica the manager will go out of her way to help you. We went…read morein late on Wednesday. Our table was put on the truck down in the valley and was here delivered in Cuero on Thursday. By far the best prices in town on rustic furniture. Will be definitely buying more from here.

They have good deals on furniture. We were able to talk the salesman into letting us take the floor…read moremodel also so we did not have to wait.

Bait and Switch! I replied to an add with a specific price on a piece of furniture, asking if it…read morewas still available. I was told "yes". After driving over an hour to get there, I was shown the piece that I inquired about through marketplace, and was told it's now $253 instead of the $149 that was advertised and agreed upon in my conversation through marketplace an hour before.

We recently purchased furniture for our newly built home, and our experience with Chad at the…read moreVictoria, Texas location was outstanding from start to finish. We fell in love with the brand-new showroom, warehouse of Ashley Firniture, and incredible selection of quality furniture. Chad helped us every step of the way, taking the time to ensure every furniture piece was the perfect fit for our home. He was detailed, organized, patient, and genuinely cared about making sure we were happy with our choices. What impressed us most was that Chad wasn't focused on making a sale--he was focused on customer service and customer satisfaction. That level of care is hard to find these days. If you're looking for high-quality furniture and exceptional service, I highly recommend visiting Chad at the Victoria, Texas location. You won't be disappointed!

I am a Veteran and a repeat customer of Ashley Furniture, and what happened at the Victoria, TX…read morelocation on 12/14/2025 was so unprofessional and unnecessary that I feel obligated to warn others, and especially fellow Veterans. On 12/8/2025 during their Veterans Day week sale, I purchased a couch and loveseat. During the sale, the staff strongly pushed a 4-year extended warranty, saying that if I never used it, I would get the amount back as store credit after four years. I decided to go ahead and purchase it. Four days after delivery, on 12/12/2025, I realized I wouldn't be keeping the furniture long-term. So, on 12/14/2025, I went back to the store with a simple request: Refund the $150 extended warranty only. No claims were made. The furniture was not being returned. There was no wording anywhere in the paperwork stating the warranty was non-refundable, It was for product. Where things went wrong and very quickly, was when I spoke with the manager Angela both on the phone and in person. From the start, she was cold, dismissive, and uninterested in helping. She immediately told me the warranty could not be refunded, even though there was nothing in writing to support that. I told her I understood the furniture return policy, but I was not returning the furniture, only the unused warranty. She refused anyway. When I pointed out that I was a returning customer, and a Veteran who was simply asking for a reasonable refund, she shrugged and smiled as if it didn't matter. This discussion was done in front of her employees, which made the situation more uncomfortable and embarrassing. I asked for her supervisor's name and contact information. She gave me his name but refused to give the phone number, saying he had a "corporate phone" and wouldn't answer an unknown call. That alone raised red flags. I then called the Corpus Christi office and spoke with the receptionist Tabatha, who was professional, kind, and helpful and she relayed the message to their regional manager. A few minutes later, Angela called me back acting differently and asked why I no longer wanted the couch. I explained why and that I would be purchasing another one soon, and she said If she had known that she would have offered me store credit of the warranty for future purchases. I repeated that store credit was not acceptable and that I simply wanted the warranty refunded and stated that she had been unprofessional and did it in front of her workers and I worried she would be this way to other veterans in the future. What changed her attitude, and it's important for owners to know this, is that I requested for her to correct the situation within the next two hours or, I would take the matter to small claims court. I made it clear that her employees, who witnessed the entire interaction, would likely be called to testify and that she would have to explain her behavior, the lack of a written policy, and her refusal to provide her supervisors contact information to a judge. She made me aware that Ashley was a tight family and she had been working there for 18 years, I guess insinuating that the owners would support her conduct or actions and we ended that call. A few minutes later I received another phone call from her again and she told me that she would go against company policy and might get in trouble but she is going to request for me to get the refund and I could go by next week and pick up a check. After that, her regional manager finally call me and said he had already told her to refund or credit me for the warranty. This entire ordeal, the disrespect, the cold responses, the embarrassment in front of her employees, and her refusal to help, was completely unnecessary. Message to Owners and Veterans To the owners: I strongly believe you are not fully aware of how your manager is treating customers in your name. The way this situation was handled does not reflect the professionalism of your other locations. You lost trust that day, not because of policy, but because of attitude, behavior, and dismissiveness. To Veterans: Ashley Furniture will gladly say "thank you for your service" during promotions, but this store showed how quickly that gratitude can disappear once the sale is completed. Veterans deserve honesty, respect, and transparency, not pressure sales tactics or dismissive treatment when we ask valid questions. I have the funds to buy another set or more, that was never the issue. The issue is how easily someone else, especially a Veteran or any customer, could be disrespected or taken advantage of in the same situation. Was $150 of some warranty return worth the trouble and the loss of a customer, that is poor managerial performance. Any business minded person would tell you that you want returning customers; it was an idiotic play.

Thanks to the sales manager, Danyel, I was able to find the sofa of my dreams. She saved me so…read moremuch time by texting me different fabric options & design ideas when I didn't have the time to physically visit the store. Saved me tons of time, instead of scrolling through websites and unpublished prices. Kamin Furniture can customize most of what you might be looking for. Great service!

Zero stars. Been waiting since February 1 for dining table and chairs. Cannot get anyone to call us…read moreback and those that answer phone are rude. They are holding our money and refuse to refund. Will never shop here again!

Ordered furniture in January didn't get it until mid March. Which took several phone calls from us…read moreto make sure of date and that was changed 3 times. Furniture wasn't ready on initial date it was supposed to be. Two weeks after getting it in my house it looks like 30 year furniture after it had only been sat on a few times. We called several times to have them come out and fix. They said send me pic and we will show our rep. Both pieces we ordered are messed up. Factory defects so they say. For two months we have been calling about this furniture and every week it's a different story. I don't know anyone that wants to buy new furniture that supposedly is top of the line and have it look like crap. We have gotten the run around. They say they have ordered the parts to fix but in same breath they tell us they laid the guy off that does these repairs. Not once have they called to give us an update. We call weekly to see status.

From the owner: Furniture Warehouse Direct is home to the best furniture discounts. Everything is direct and new…read morefrom the manufacturer equaling greater savings to the public. While other stores have occasional sales, our prices are rock bottom year-round. We have a small warehouse in Victoria where all of our stock is housed. Because retail stores have distribution centers, an excess of employees, and expensive leases, they can not beat us when it comes to price. If you ever find a product on sale that matches our prices bring in the price quote, and we will beat it.