Joel provided exceptional service and passed along the savings that he creates using his unique…read moreapproach to the mattress business. Now if you need funny television commercials, high cost storefront retail locations and salespeople try to up sell and pressure you don't come here. If you want great prices, quick delivery and a straightforward approach to buying a mattress this is your place. We purchased a hybrid king mattress with adjustable remote controlled base and it's amazing. They delivered and set up the new bed, dismantled and took away the old frame/box springs/mattress. They even put on the mattress cover! Five Stars highly recommended

I had the best experience with Joel! This is the place to go if you want quality at a great price!read more

Excellent experience! Buying a new bed has previously been a difficult process for me, it was much…read moreeasier this time. I'm one of those people with awkward pressure sensitive areas and having a mattress that properly supports me is essential if I want a good night's sleep. I have some spinal issues also, so I tend to go for a firmer mattress. This weekend we went shopping for two beds, we first went to Sleep Experts, then to Mattress Firm and then two other stores ... there are 4 different bed stores all within 2 blocks of each other. We found out that these stores were under the same Mattress Firm ownership. However, there are beds (models/brands) at the Sleep Experts store that were not at the other stores. It turns out that Sleep Experts can sell any of the beds from Mattress Firm at the same price, but Mattress Firm cannot sell many of the beds featured at Sleep Experts. There was an obvious "upgrade" in both the quality of many of the beds at Sleep Experts and there was also a HUGE difference in the way we were treated - not rushed, not hard sell. As it turns out, the manager helped us, his name is George Beradze. He asked several questions and made very specific suggestions to get us to focus on the right choices. More importantly he answered all our questions in a way that we could clearly understand. We were also introduced to a semi-automated diagnostics system and decided to give it a try - ironically it came up with the same "go to" suggestions that George previous provided. After we were able to determine which products provided the proper firmness, we thought it was simply a matter of comparing price and warrantee options - and that's when George brought up the most important word - comfort. I was initially shopping for the 'mechanics' of what my body needs for a good night sleep, but because I believed my requirements were so specific to a certain firmness, I figured I would just have be satisfied with the comfort level that comes with the mattress. George started explaining how the beds can provide both comfort and firm support (for people needing a firm mattress). I ended up getting a Dormeo mattress based on the firmness AND comfort - believe me, appears for people who need a firm mattress, you can get both firm support and soft comfort. Only time will tell if this is a good selection, but I know that if it does not prove to be a good fit, Sleep Experts will work with me - I'm not cornered into this mattress. I highly recommend this store and specifically suggest that you ask for George, he literally understands mattresses inside and out and will help you navigate through the process.

We had a misleading sales experience at Mattress Firm that future customers should be aware of…read more We purchased an open-box mattress after the sales associate, Noman, explicitly stated that the mattress came with a 120-day trial period. When we expressed hesitation and said we wanted to leave and think about the purchase, he reiterated the trial period and encouraged us to go ahead, telling us we needed to give the mattress time to break in before we consider refunding or exchanging. At no point during the sales process did he disclose that open-box items are treated as final sale with no returns or refunds. In fact, the open-box option was actively recommended. Only after attempting to exercise what we were told was a trial period did we learn that Mattress Firm considers the purchase non-refundable. This was not a misunderstanding or failure to read fine print. The trial period was affirmatively represented--multiple times--and used to overcome our hesitation, while the no-refund policy was not disclosed at the time of sale. That omission materially affected our decision to purchase. Had the final-sale condition been clearly stated, we would not have proceeded. If Mattress Firm's policy is that open-box mattresses are final sale, customers should be told this clearly and unambiguously before payment, especially when a "trial period" is discussed. Expecting customers to infer or independently discover such a critical term is unreasonable. This experience raises serious concerns about sales practices and training at this location. I strongly advise anyone shopping here to get all terms in writing and to be especially cautious with open-box items. Transparency matters. This transaction lacked it.

Huge shout out to Tom who not only helped me every step of the way, but time after time went above…read moreand beyond customer service to ensure I was completely satisfied! When dealing with an online furniture company, youll understandably have reservations about placing an order for items that you haven't seen in person. And even though the prices are ULTRA competitive, let's face it, they are by no means cheap. Tom understood this and stayed in communication with me whenever I had a question or concern either via text or email. He updated me on new inventory with pictures and links. Answered follow up questions quickly. He even worked with me on delivery as I had issues reserving the freight elevator in my building. The delivery guys were professional, careful, and courteous. They assembled the pieces and discarded the trash. The furniture itself is amazing quality. I HIGHLY recommend anyone in the DFW area strongly consider DFO as an option for furnishing your home. You will be glad you did.

I bought 8 dining chairs from Dallas Furniture Online (dallasfurnitureoutlet.com) and am very…read morepleased with my purchase. I initially contacted them on Friday and Tom was very quick to respond to my email and talk me through some selections. I placed my order online a couple hours later and he had me scheduled for delivery Monday morning. Part of the reason their prices are so low is that they don't have a huge amount of inventory sitting in a showroom. This had me a little apprehensive since I wouldn't have a chance to try the chairs out first or see if I liked one of them in my house before buying 8. Tom offered to have his guys bring the chairs over, assemble one, and bring it in to see if I liked it. If I wasn't satisfied with how it looked in my dining room, he said he'd just take them all back, no problem. So that worked out great and put my mind at ease for the online purchase. The delivery process was also very smooth. They called in advance of heading over like Tom said they would, then assembled the chairs outside in the truck to avoid getting styrofoam bits all over my floor. I will definitely look to Dallas Furniture Online first for my future furniture needs.

I purchased a mattress here today and cannot say enough amazing things about David O! He was very…read morehelpful and made my mattress firm experience great. Knowledgeable, helpful, and kind. I definitely recommend this mattress firm if you're looking for great mattresses at great prices and salesmen that aren't pushy and just trying to drain your wallet!

I purchased a mattress from here. The mattress was defective. I was given another at no cost. I was…read moretold if this one had to be replaced I have to pay a 250 dollar return fee even though it was defective. I have been calling the district manager for 2 weeks and still no return call.

We LOVE our Legacy mattress from City Mattress Factory!!! Thank you Mark and Norm! You were great…read moreto work with and so patient with us. We knew we had to get rid of our old mattress but I was scared of the process of finding the perfect new mattress. There's SO many options out there and it's super confusing. I started researching and seeing many great recommendations for City Mattress Factory from my local "go-to" neighborhood page. I woke my husband up one morning and told him we HAD to be there when they opened (they open @ 8am!). I knew we didn't have to look anywhere else. Norm was so patient with us! We brought our own pillows and blanket and I made my husband spend at least 10 min on each mattress we were considering. I knew the Legacy was for us when my husband feel fast asleep on the Legacy. I was starting to feel like Goldilocks but now this Goldilocks can finally get some rest!!! We finally have the mattress we can't wait to crawl into! We are SO thankful for you and your quality products!!! XO

My husband and I were in great need of a new mattress after moving to TX. We went shopping for…read moremattresses at a few places in town (and after having failed two times at getting one of those mattresses in a box!), and we were SO pleasantly surprised to find a fabulous mattress at City Mattress. It's one that we BOTH love which is hard to find for us! Manny was SO knowledgable and not pushy at all... in fact, we went back in and purchased another mattress for our daughter that she loves! I've waited to write this review until we could tell for sure that the mattress lived up to what we were told and that after a few months, we'd still be as delighted with our "Fort Worth Mattress". It's even better than we'd hoped! THANK YOU Manny for being so great to work with, and City Mattress for making such a great bed!

Easiest mattress buying process ever! Affordable, great quality and they had exactly what I was…read morelooking for. They delivered the mattress within a couple of days and the delivery men were friendly and efficient.

Mike was great. Very helpful, friendly, and knowledgeable. Took the time to explain the mattresses…read moreand all the differences.

Shawn was amazing.He was so knowledgeable on the mattresses and all the other items they sale at…read morethis store.Got a great price on the mattress we bought, can't wait to get it Will give an update after our mattress is delivered.Thank you,Shawn.

Shawn was amazing!!! Not only did he help me find the perfect mattress, he was able to facilitate a…read moreswift delivery for me when I was in a bind. He truly made me feel like family from the moment we walked in the door. I highly recommend this amazing company!

Update: The owner of the store called me the day after I posted this review to apologize and he…read moretried to locate a new sectional. There wasn't a full set available so he refunded my money with no issue. Thank you for your quick response and resolution.

Really good store, I came in for some furniture and they did help me find the right mattress for my…read morebedroom and hook me up with some really good prices

WE went looking for a queen box spring found what we were looking for at a very reasonable price,…read moreand the service was great.

Heavenly Sleep Shoppe is a great locally owned option for those shopping for bed needs, especially…read morethose with a tighter budget like myself. Staff is outstanding, personable and friendly both times we've come here. We had come here pre-shut down, so around 2018/2019 to get the bunk bed my oldest had wanted. We hadn't needed to shop for a bed for my youngest due to timing working out that we had my nieces crib/mattress, a friends car bed for his toddler stage, and my in-laws moved out of state in 2020, they gave us their guest room twin bed so they didn't have to haul it with them. Though that twin bed didn't come with a mattress for the pull out. We finally decided to find a 7' mattress for the pull out this year and remembered Heavenly sleep shop when we were pricing out our choices. They had two options that worked for us at $100 & $80, both good options for a mattress that won't see regular use but not as thin & uncomfortable options that we had seen for similar prices at places like Ikea. My 8 year old has been obsessed with the fact he now has a bed under his bed, and has regularly been pulling out the pull out to hang out on when playing video games or watching a show. (Even though his regular bed is still right there!)