Go see Jason and Charles. No pressure and very helpful!…read moreBedmatch helped find the perfect mattress

Disappointed.. I purchased a twin mattress for my mother on sept 13,2025. It was delivered…read moreSeptember 16th to the senior center. On Sept 18 I called the Harleysville store and explained it was no longer needed. It was not opened/ unrolled and not used. I was informed it still could not be returned. I can underbid it was used or opened but it's intact! Unfortunately, I have no need for it now. I was told the district manager would call however, I'm still waiting on that call. I called the store this morning to verify told the district manager noted on my order no return is possible. I asked why he/ she didn't call me directly as I have been waiting to speak to this person. Apparently, the district manager does not talk to customers directly. REALLY?!?! What kind of customer service is that?! I have purchased from this store in the last, and with this disappointing customer service I will never buy from them again.

The rating would be one and half stars if possible but as that is not an option, one star it is. My…read moregirlfriend and I really wanted to give this Mattress Firm location five stars, especially after a strong start with the sales representative we worked with. Sadly, the final experience was soured and a reminder that it is not how you start but how you finish. While we enjoy the mattress, we will not be returning when it is time to furnish the remaining rooms of our new home. Initially, our experience was positive when we walked into the showroom. We were greeted by a knowledgeable sales agent who immediately helped us narrow down several beds within our budget. As we were furnishing the master bedroom first, we were willing to treat ourselves and opt for a higher end mattress. The sales agent was courteous, patient and explained the ins and out of each mattress type. Overall the selection process and payment was not only painless but also an overall pleasant experience. That would be the high point as Matress Firm would go on to snatch a one star review from the jaws of a five star. The sales person, Albert recommended an adjustable base to accompany our matresss. We had some concerns as neither of us had any experience with an adjustable base. We inquired about the compatiblity with an existing bedframe and the additional height to the height of the mattress. The sales agent glossed over our concerns stating that the frame would work with slats which was correct and that the adjustable base only added six inches. Admittedly, six inches did not sound terrible and we were under the impression that the base could be returned. Feeling confident with our purchased we finalized the amount on the screen and walked out shortly after looking forward to our new bed! Delivery went smoothly with the matress and adjustable base delivered the next day. It was immediately noticeable that the adjustable base made the mattress sit solidly higher than our two nightstands. We would have to reach down to reach anything, and we knew before even trying it that the adjustable base was not going to work for us. We moved the unused base to our guest room and made note to schedule a return. When we called Matress Firm, the very next day we learned the adjustable base was not returnable per company policy. We thought this must be a mistake but upon checking our electronic receipt there was indeed a non-returnable clause that our sales agent conveniently forgot to disclose. This so called clause was never shown on screen to swipe my credit card or mentioned in the terms and conditions of the items being purchased. We reached out to both the store and the corporate support number, but were stonewalled. Albert who was out on vacation was to be informed to call us back. He never returned our call and tooo the coward way out. Faced with the prospect of eating a 500 dollar loss and stuck with adjustable base of which we have no use for, I'm thankful I paid for the purchase for with my American Express and that AmEx was able to reimburse us for the base. We would have rather had a sales person who was honest and less knowledgeable and/or friendly than a wolf in sheep clothing who speaks half truths to make the sale. We had already planned to spend the money and a large amount at that. There was no need to be vague about the return policy. As shady as this company is, it's amazing they went bankrupt and in debt while misleading customers and lining their pockets. Do yourself a favor, patronize any other mattress store if you can or if you must, ensure you have some form of purchase protection.

They totally lied about the cost of the mattress that was being financed. It was more that 200.00…read moremore than they quoted me...I did not know until I got the bill. I asked all the right questions too. I was assured one price. I will never use them again. Very sleazy. I even tried to write to customer service, but conveniently you can't.

We already posted a five-star review for the purchase of our new bed. It was delivered on Tuesday…read moreby two most delightful gentlemen. I have had deliveries before and never by such polite and professional men. They couldn't do enough to make us happy. They did everything the salesman said they would, right down to vacuuming the bedding area. There wasn't a single piece of lint or wrapping plastic anywhere. This store is the perfect place to purchase your new bed.

Just bought a bed at The Mattress Factory in Plymouth Meeting and can't say enough about the…read morefabulous experience we had! Our sales person, Sunny, went out of his way to help us find the right bed and got us an amazing price too! Bought the bed Saturday and slept in in by Monday night! 48-hr delivery was awesome! Delivered on time by 2 super nice and efficient guys and just woke up from a great nights sleep! Buying a bed can be quite stressful and as crazy as it sounds, exhausting, but Sunny made the experience pleasant and we can't thank him enough! If you need a new bed, no need to shop elsewhere. Thanks Mattress Factory. Update several weeks later: I was a little nervous because I'd slept on a bed that was like a rock for 13 years. Our new bed felt softer than it had in the store and certainly in comparison to our former bed. I was very concerned and after calling Sunny and speaking with one of the VP's, Mattress Factory kindly offered me the opportunity to choose a new mattress if I continued to be uncomfortable and unhappy. It's not their policy, but they wanted to make me happy. I decided to give the mattress another couple of days to see if it felt more comfortable and those days turned into weeks and now I'm in love with this bed. Not only did we purchase an amazing bed at a fabulous price, I was treated with respect and experienced outstanding customer service. Beautyrest Black is remarkable. Thanks again guys!

Both the purchase process and delivery went SUPER-WELL. A…read moreVery Fine Experience. I recommend this store.

bedroom turned out awesome! thanks much staff at Ashley of…read moreDowningtown pa knowledgable staff lead me right to what I had been looking for fast shipping Shipping crew were some good characters thanks again, Blair

My experience was fantastic. I'm very happy and satisfied with the furniture which I bought on…read morefantastic / fabulous sale. I really don't understand. why some people have not said great things. I am very very picky and their sales help was incredible, service, delivered on time, perfect! I can't remember the last time said perfect. Lastly HUGE shout out out to the movers! They were the BEST. Seriously. The BEST. They were super friendly, helpful, kind, careful not to scratch anything, extraordinarily professional. I can't say enough... you couldn't ask for more.

We ordered a custom sofa from Sheffield with COM fabric. All dimensions of the sofa were clearly…read moredelineated on the order form, carefully reviewed by Sheffield, and signed off by Sheffield and us. The sofa was delivered with the correct fabric and looked good. However, we later realized that the chaise portion of the sofa was 3 inches narrower than specified on the order form. Instead of being 39" wide (interior) it is 36" wide. Sheffield has refused to do anything to make the order match what was specified, what they agreed to, and what we paid for. They claim that being 3" narrower is "within spec" and maybe a result of the fabric pulling it narrower. The fabric!?! Pulling a wooden frame in 3"?!? An absurb dodge to avoid their cost to rebuild the sofa as specified. Sheffield did not stand behind the contract that they signed to deliver quality furniture.

I purchased a mattress here. The owner is very knowledge. The customer service and delivery and…read moreset up were great too. Highly recommend! Nicole. Wayne PA

Looking to buy a new sectional - Corey was outstanding - I was in and out in 30 minutes!read more

This could have been a great experience but it was hampered by an associate who just would not…read moreleave us alone. Her consistent presence was so overbearing that it made my companion and I depart alot sooner than we really wanted too. On the bright side, the showroom is absolutely beautiful. All of the vignettes were well put together and the variety of furniture styles and looks was inspiring. Upstairs was even more inspiring. There is a wall of fabrics and group of sofas that you can imagine them on. Pretty cool.

Great prices, items come fully assembled and they set it up for you. I couldn't have asked for…read morebetter service. They were helpful, cheerful and the entire experience couldn't have been more pleasant. I will be returning to them and recommending others go to them as well. Large selection of both new and used furniture. We purchased a reception desk, a smaller desk, and a couple of filing cabinets. We are very happy with our purchases.