The owner will tell you that the mattresses are new but they're not they are returns from customers…read morethat are unhappy or old store demos. Most of the mattresses are defective. That's why the price is so cheap. You think you're saving money but in the long run you'll just have to go elsewhere and buy a new mattress. The owner becomes defensive and yells when you question him about his products and will even hassle you trying to sell you a marketing course that he created lol I would stay clear of this place!!!

We were very happy with the price of the queen plush mattress and box spring we purchased. Vic was…read morefriendly, very knowledgeable and had a wide variety of mattresses made from different materials and at different price points. He even sells those affordable mattress in a box kind, the one that unfurls and becomes a real, comfortable mattress. We were impressed. Vic was able to deliver both mattress and box spring the day after purchase. He delivers alone, I suspect, and is quite capable of doing all the work himself, but since you got a good deal on your new mattress, it would be nice to help him if you can (these are MY thoughts btw) He also takes the old mattress and box spring to dispose of, which costs about $35, same as our township, but I don't have to drag it out on big trash day. If any of the big places say they take your old mattress away for free, it isn't true. It has been two weeks since our purchase. I wanted to wait to see how my son liked it. He loves it. Thanks Vic for being so accommodating and for your quick delivery, funny jokes and quality mattress and box spring. We will recommend your store to all.

Bought a king gel memory foam mattress here a few weeks ago, and happy with the purchase…read more Price was reasonable, and John was very pleasant to deal with.

Literally the same exact products as everywhere else for a much lower price. They are an authorized…read morereseller for many of the name-brand mattresses. To keep prices low, they aren't open every day so call/text to double check or make an appointment on their website.

We have great experience in this location Paul was amazing he answer all our questions and he is…read morewell knowledgeable about mattress we highly recommend recommended him as sales agent if any one likes clear and transparency business

Service: Jake was amazing. We didn't buy anything today and he didn't pressure us. He spent about…read morean hour plus with us and answered all our questions. He was knowledgeable and personable. Ambiance: we came at 3pm on a Saturday and it was completely empty the entire time we were there. There was one other older sales associate who was a bit more old school and asked us "is there anything we can do to keep your business" as we were leaving. We really appreciated that Jake took his time with us and didn't pressure us. Mattress: we came during their weekend sale and looked at firm and medium mattresses with an adjustable base. My husband and I both have bad backs and the adjustable base really made a big difference. We hope to be back soon to make a purchase. Parking: plenty of spaces in the lot. Location: very easy to find off a big street.

If you're shopping for mattresses, make sure you plan to visit Mattress Factory first. My family…read morehas bought 3-4 mattresses through them so far and each experience was wonderful! No complaints whatsoever! The latest visit, my husband and I have our little girl with us because we're trying to pick out a mattress for her and her little sis. The staff, Kevin, didn't mind her roaming around when I am trying to control her a bit cause overall it's a business place, not a playground or amusement park now. Kevin was professional and wonderful to work with. He analyzed what we're looking for and the types and models we're ranging to get and showed us the floor demo for us and our daughter to try. Kevin was not only professional, but also quite friendly. Great discussions and stories we had while shopping our choice of mattress. Very pleasant shopping time there for sure.

I have an awful experience. The mattress was so uncomfortable I literally couldn't sleep. Very hard…read moreto donate the mattress but I finally found the charity that would take it. This business will do nothing after you've paid. They tell customers did they write a positive review, they may win coverage of their entire balance. I took a $1,600 lost after 4 weeks of not being able to sleep. I got a fabulous mattress from raymore and flanigan.

Finally. I was finally going to buy a new mattress and I was nervous that I was going to be…read morepressured to buy a mattress from whoever was going to help me out. My experience was the exact opposite thanks to Luis! During my visit at Mattress Firm, Luis was very attentive and patient. Luis was also very knowledgeable about all of the different mattresses available and what would work for me. I didn't feel pressured to make a purchase on the spot, but thanks to Luis being so great I was able to purchase a mattress that I am very happy about! PS: Mattress Firm, get some pens that work!

Richard really knows his stuff! He'll let you take your time with each bed, try out mattress-pillow…read morecombos, and ask a million questions. Most importantly, he'll try to give you the best deal. We're so happy!

So I have had trouble sleeping for years and I have the back pain to prove it. I went into this…read moreplace today and spoke to Julian and Matt. Julian is the one who showed us around and me and my wife tried so many beds we couldn't count. We got the best deal on a beauty rest adjustable mattress and I don't think we will ever choose another brand. I can't wait until they deliver it tomorrow so I can finally have a good night's rest. Psalm they deliver and install pretty cheap.

My husband and I were in desperate need of a new bed and Julian came to the rescue!! My husband…read moreand I have been married almost 18 years and I have hated every bed we had. I prefer a softer mattress and he needs a firm mattreas. I knew going in that it would be a challenge for whoever got stuck with us. Enter Julian. He listened and understood what our needs were, directed us directly to our future bed and made the entire process quick and painless while also being personable and helpful. He worked to give us what we needed and not with just his commission in mind. For that reason whenever someone mentions they need a bed I will send them his way. I am not easily impressed and I dread dealing with sales people because I always feel pressured, but not with Julian, I feel like he had our best interest at heart and he found a way to give us an even better discount. Thanks, Julian!!

We didn't even buy a mattress!!! Sileem was great!…read more My fiancé and I went in knowing we were NOT buying a mattress that day but just wanted to look at prices and try mattress before we actually bought one. We told Sileem that and he did not push us to buy one he gave us great advice on how to figure out what type of mattress we wanted, our budget, etc. We will be back!!! Unfortunately Sileem was only in Willow Grove for that day but he did recommend talking to a man named Gary! I felt so comfortable trying the mattress's we weren't getting that "you have to buy now" feeling. It was just so nice being able to look around, lay on them, and get advice without having someone breathing down your neck to buy!!! Again we will go back and hopefully find our mattress! I will review again when we find our bed!

The good - I had an excellent buying experience at the Willow Grove location. David, our salesman,…read morewas very helpful. I explained I needed a twin bed for my 89 year old dad for an assisted living facility. He did a great job directing us to a set that was reasonably priced, but would be comfortable for a senior. He was able to schedule delivery for the date I needed. The very bad - delivery service, which they charge $99 + tax for, was horrible. I received an email the day before the delivery date with a 3 hour delivery window - 10:30am-1:30pm and a website link to track the delivery. At 1:30 the projected time slipped to 2pm. At 3pm the driver finally called and said he would be there in 10 minutes. 20 minutes later he called and couldn't find the assisted living facility. I gave him directions and after another 3 calls with him he finally arrived at 4pm. The next day I spoke with Chris, the store manager, to complain and he immediately said they would refund the delivery charge and was extremely apologetic for the delivery problems even though it is totally out of his control. Hey Corporate Management - listen up - you need to significantly improve your delivery service. It reflects poorly on the company and makes it really hard on great store associates like David and Chris to do their jobs.