So when it came to the store. It was clean and there was a tone of furniture, kitchen sets, living…read moreroom sets and bedroom sets. Or you can get individual items. The less expensive stuff is a little cheaper made but still very nice. The sales team is excellent and they are nice and go above and beyond to help not only make a sale but to make sure everything after goes well. Delivery and installation is where things went wrong. Tabel and chair's had been delivered with a little damage, the table was put to gather wrong so the legs were super shakey and they left wood staples hanging from the bottom of the table. Now the Bob's way is that if anything is done wrong or damaged they will come fix it. So we set a date and time and the only time they had was 5 days later so I was left with a shakey tabel that had metal sticking out. I have a wife and kids I now had to inform couldn't sit at our new table. On the day to arrive they were 2hrs late and I had to go to work and reschedule. I did inform the customer service of this and that I was very upset. The soonest they could reschedule for was a week later. So another week before we could use our new dining room table. Finaly the service guy came on time fixed everything made the tabel look good and work the way it should. So I called customer service to see if they would remove the $69 delivery and installation charges well no I had received a $25 giftcard for the inconvenience and $25 giftcard for the service tech missing his time. So I will just deal with this and apply these cards to my credit card and they say no it's only good for in store purchases the stuff at this store on the cheap side is none existence. I tried to explain the delivery and installation was what caused so many problems so I didn't think I should have to pay for it but they kept saying this is there policy. With this being said I say if u are picking up something go there and pick it up. If u need it to be delivered go somewhere else. There are other furniture places.

I had good service upon purchasing our furniture from Bobs. The selection was good, had lots to…read morechoose from. BUT.....DO NOT PURCHASE THE " Goof proof" warrantee. THEY DO NOT STAND BY THE PURCHASE WARRANTEE. I PAID $199.00 for this warrantee. I got no help when i looked into the springs that loosened in the spot i sit on most frequently. MAD AS H#%} customer!

We had a wonderful experience with Angie from the Ashley Furniture Store in Wilkes-Barre. She was…read moreextremely helpful and kind. My husband and had a great experience and will visit again in the future.

Customer service department is deplorable. Bought over 6 thousand dollars of furniture. 2…read morerecliners had to be returned after 60 days as material pilled, looked like someone urinated on the furniture. Bought a king size mattress, started to sag after 8 months on my husband's side. Called customer service, waited 2 days for a return call. We have a service plan on the furniture. Customer service stated the plan doesn't cover mattresses but she "would do something for me", neglecting to mention the mattress has a 10 year warranty. The gentleman who was to evaluate the mattress took 3 days to call me. Wanted to come out Tuesday before Thanksgiving. Just wasn't possible on our end. Made an appointment for the following Monday. Here it is the work day half over, no call no show. No response from customer service. Next step is the Better Business Bureau. The store doesn't return calls either. Would definitely not recommend this store. Great before the sale, a nightmare after. Addendum: After finally reaching the local store and threatening to throw the mattress on the showroom floor, customer service reached out and will be here between 12n and 4pm. Another wasted day waiting. Why does one have to get so extreme before any action is taken?

Thank you great experience helping us decide on the best fit. Highly recommend!read more

Valerie was very knowledgeable, professional and courteous. I would highly recommend. Pricing was…read morethe best.