In May 2025 I purchased a homeowners policy with StateFarm, Denise Thomas office in Lexington SC…read more The policy was paid in full, but I cancelled it sept 1st. I requested the money back. It is almost the end of sept and no check. Lauren has been giving us the round around about this issue. "the check was mailed but maybe got lost". "I will request another check". To avoid future headaches, I will never deal with this office or State Farm ever again. I am expecting this check in October, or "call back if it doesn't arrive". Hopefully I will not have to take this matter any further.

I have been with State Farm for over 37 years now. They have never let me down. Denise and her…read moreteam are very professional and always willing to go the extra mile for me and my family. I highly recommend them if you are looking for any type of insurance.

I went into the Insurance Center of Lexington and dealt right with their CEO, and got a quote same…read moreday. I switched over from Allstate immediately. What a great staff to work with, very friendly and very efficient. I would recommend Insurance Center of Lexington to anyone!

we have been using them for years. this year, after 2/14/25 taxes were filed. we can't get them to…read morereturn our calls. they are never there when we go by. our tax refund was stolen. we needed to have contact with Ms. Mary Pruitt to aid in getting this resolved. we've notified the irs, and the police. we have copies of the cashed check. still no response fro them. we have always had cis. direct depositied, this year she put check. still working with irs, have heard nothing from police. so frustrating!!!! needless to say, she won't ever be doing our taxes again.

Been going to Mary and Lyn for years! They always help me get my semi complicated taxes done!read more

Neighbors tree fell on house June 24 2022. Rotten tree from Neighbors yard. They have no good…read morecommunication. Now take $1000 for deductible. Best properties rent out this house. They should pay deductible. No they subjugate which they say takes 5 to 6 years to get money back. I will not live that long. Agency itself ok. Their hands are tied at office. Would definitely not use Allstate. Only today roofer starts and check for roof still not sent. YOU ARE NOT IN GOOD HANDS WITH ALLSTATE.

I had the pleasure of meeting with Jeremy today for a policy review and was pleasantly surprised…read more He is a young guy that really knows the insurance industry. He told me about different coverages and took time to explain mininum coverages what exactly underinsurance is and how it can affect a person after an accident. This agency is top notch

I never really had any issues with this location other than it's 20 minutes from my house lol. The…read morelocation is cozy and welcoming when you walk in. They have a little waiting area and even a little table for little kids. I went there to get some information about some insurance and Dustin was very helpful in explaining some policies, calculating numbers and figuring out the best solution for my situation. He wrote everything down and showed me on his computer the different rates and values. I've been with State Farm for years now and they've always care about my needs even if they are on the pricey side.

Let's just start with this is the worst insurance company I have ever dealt with.. first of all…read morethey will try to upsell you with their life insurance pretending they want to meet you as a customer.. I've never had so many bills sent to me in my life.. it seems like they send you bills around the clock to try to scam you to pay way before your time for example I'm getting bills quarterly when I pay twice a year but I still get thousands of bills.. my credit score is over 800 I pay my bills.. I'm switching as soon as possible I would never recommend this company to anyone and this is probably State Farm across the country just a terrible racket.

We used the Lexington Main St office for our closing and got terrific service from all the staff…read morewho worked on our transaction.

Excellent customer service from Ms. Dina. She demonstrates professionalism and strives to build on…read moregoing relationships with customers. I highly recommend TitleMax for your financial loan needs.

Dina at Title Max was wonderful.. I would continue to do business with them. They are Awesome!!!read more

I LOVE the agent and specialists that work in this office!!! They are compassionate towards the…read moreconcerns of their customers.

Would give zero stars if possible. Had an accident 11/24/21 (day before Thanksgiving), sent car to…read morerepair shop on 11/29. The claims team lied to me and said they were sending an adjuster in person to look at my car and it couldn't be any earlier than 12/8. Called repair shop on 12/9 and was told that no one came, it was just an email request. My agent, Gregory Nicholas, told me it was reasonable and acceptable for it to take 10 days for an email. He also assured me he would handle it from there and that I wouldn't have to make any more phone calls. 12/16 the repair shop calls me and tells me there is additional damage and they'll need to submit another estimate. My agent says he'll sort it out. 12/22 the claims team gets the supplemental estimate. My agent tells me he'll be on vacation until January and his office manager will handle things while he's gone. 12/23 the claims team schedules an in-person adjuster to look at my car on 12/30. 12/27 rental coverage runs out on my rental car. My car is still undrivable and at the repair shop, so I call Enterprise. They tell me they can switch me to a cheaper rental and that there's a State Farm code that will let me pay their negotiated rate instead of the regular rate ($68/day for an economy car). My agent says he doesn't know about the Enterprise code and gives no assistance making sure I have a car. 12/30 an adjuster goes to the repair shop and looks at my car, but doesn't tell the mechanics whether the car is reparable or not. 1/3 I call my agent's office to find out what decision has been made about my car. I leave a message asking for a call back. Later that afternoon, I call again and get a message that the phone is disconnected. 1/4 I call the claims line and ask about the adjuster. They tell me that they went out there, but they have some more tests to run, so I should call back in 3-5 days. 1/5 I have a meeting with my agent to discuss the service. He says he's done as much as he can do and he's sorry I feel this has been unsatisfactory. He also tells me that I need to call the repair shop and give them permission to do a diagnostic. I ask why the claims line told me something different and he doesn't know. Later that night I get an email from the claims team confirming that I have to call the repair shop and what they told me over the phone on 1/4 was a lie. This is apparently "acceptable" service according to Gregory Nicholas.