After multiple attempts by a different company to fix a backed up drain, I called Judd at Big…read moreIsland Drain Cleaning. He was very knowledgeable and was able to fix the issue quickly. Whereas the previous company initially charged me $1800, Big Island Drain Cleaning charged me a fraction of it and actually fixed it. If you have a clog in an older house with cast iron pipes, this is definitely the company to go with.

Judd & his staff are excellent, honest & forthcoming in their immediate response & service! I had…read morean issue but they were back at my home the following morning to repair it! That's excellent!

I have a 3-year old, 1500 gallon septic tank that I wanted inspected and pumped. I called and spoke…read morewith Joseph at Blessed Wastewater Solutions. He returned my call within the hour, provided me with a ballpark quote for my system size (access, content, location, and others factors are cost variables). I figured we'd set date before I have guests over in the next week. Nope - he said he'd be over same day if I'm ready. I cleared shrubs, removed lid covers and made it easy to het to the covers (he would have done all that). He and Vinny showed up, clean, professional, happy, and just overall solid. They pumped, cleaned, and put everything back in a relatively short period of time. Wastewater is wastewater but it doesn't have to be an unpleasant experience - call Blessed Wastewater Solutions. I've worked with many wastewater contractors and Blessed Wastewater Solutions is one of the good guys.

So completely true to their name. Our vacation rental suddenly developed a a horrible septic system…read moreproblem, with an intensely strong sulfur gas smell in the house. The rental agency told us that their contracted tech couldn't help us for a week. We were desperate to know if we were safe, so we called Joshua just to ask for his advice...but he immediately dropped by with his sons to take a look! They were very helpful and knowledgeable about the system and what was happening...and then refused to take any payment for the half hour spent investigating the pump and tank. BEYOND Aloha, and we are so grateful...we have definitely been Blessed.

Great job. He showed up on time and explained the whole process. Would definitely use again.read more

I have three properties on the BI. Randy pumped one but the other two were impossible to get to…read morewith the truck. Nevertheless he spent a good deal of time helping me find a way to get the other two pumped, ultimately by giving the business to a competitor. What a guy. Could not recommend him more. Thanks Randy.

Prompt in returning my call. Olivia was professional and communicated their process and prices. The…read moreworkers were quick and knowledgeable and answered all of my questions.

This is a WAY overdue review. These guys are AWESOME. I had a sewer pump station die after 20…read moreyears. This was a few days before I had a whole house full of guests. I call Daryl and Sean. They came immediately and realized that both the pump and the backup pump had failed due to a rope degrading and getting caught in the pump motor. When they built the house, they didn't install grinder pumps. The most heavy duty grinder pumps are Liberty Pumps. I was going to have them sent in by FedEx overnight, but Sewer Solutions had them brand new from another job that were provided to them for a large commercial job that really needed even bigger grinder pumps. They sold me two, 1-hp Liberty Grinder Pumps at their cost plus shipping. Instead of waiting even 2 days to bring them in by FedEx (these are about 40 lbs each), they brought them over the next day with a standby electrician to wire everything to code. If I could give these guys 10 stars, I would. Fast, honest, hard-working and fair. THE BEST EXPERIENCE I'VE EVER HAD WITH A REPAIR OF THIS MAGNITUDE -- HANDS DOWN!

Called company on Wednesday, said 8-10am on Thursday. Arrived at 7:30am. Dug and found lid. No…read morepumping required. Blocked line due to roots. Came back to put ring and lid for easy find. These guys rock. And Annie in office was so on it. Mahalo to you all. No really you all are fantastic people and such hard workers. Bob and Becky in Waikoloa Village on the Big Island of Hawaii

They did a great job pumping out my clients septic when they bought it and did some cover repair.read more

Josh is a great honest hard working young man. We recently started a new service with him for a…read moretemporary septic tank and bi weekly emptying. Very reasonable prices and a great attitude! Win, win!!!! Additionally, I caught he and his son volunteering at Honokaa Western Days setting up stages/tents. You can't go wrong with Elite Pumping Solutions!

Thank you Josh and all your workers for your service! You're always prompt and communication is on…read moretop. Your dedicated to customers value.. would definitely do business again and will call you first out of anyone else for our system to be pumped out in the next three years aloha and mahalo god bless

Great service and very professional. They didn't try to make a sale and I appreciated that I didn't…read morefeel pressured.

Review is for office contact and helpful information. I wound up not needing service because I am a…read moremoron, but that's a story for another time. Does plumbing/septic ever start to get unwieldy at a GOOD time? Not in my experience. It's always the wrong time to suspect you need to service your septic. Anyhoo, I suspected my septic was ready to be serviced. I had only been told 'you'll know when you need it' and nothing else. Smelled awful smell in bathroom. Decided not to wait till I KNEW-knew. These folks called me back stat, and scheduled a check-up visit next day. They explained that, in the event I didn't need service, I'd pay $150 for the check. If I indeed needed service, no service fee - and they set expectations around anticipated service cost. We chatted and I got great information about how to try to locate my clean out(I was able to send pictures to the nice lady via text), the estimated time a system would last between services based on size of house/estimated tank size and occupancy, and I knew I was in good hands. As I am new to the home, I could only guess how long it had been based on last remodel date. Then I discovered the awful smell was coming from a hydroponic bathroom plant that was rotting. (Guess I'm telling the story of my idiocy rn, to avoid leaving y'all in suspense.) Tossed the plant, smell cleared, and I called back to cancel with great embarrassment. They didn't laugh me off the island, and I now know who I'll 100% be calling when I do need a septic service. I'm still not entirely sure how I'll know when it's due... 'Oh, you'll know' sounds scary and to avoid drain back up I'm happy to pay a service fee to alleviate anxiety the next time I suspect septic afoul.

They arrived on time they did a great job got all the sludge out and no more plumbing issues…read moreeverything is back to normal make sure you get your tank pumped every 4 to 5 years and purchase enzymes to use once a month they have their own they sell for $30 for a one-year supply and use septic safe toilet paper like Cottonelle Ultra ComfortCare that breaks down faster than other TP

Super professional and great rates! Helped us out when we really needed it! We had to have one of…read moreour cesspools drained and they did it and offered awesome advice for upkeep. Solid dudes!

Best person on the island to call for quick fixes and larger jobs…read more I know if I call Don, he will be there. Thank you for all your help over the years. Great value for the cost.

Drain Man did solid plumbing work for me initially. On December 23, they resolved a slow toilet…read moreseepage issue efficiently, and I was happy with the quality of the repair. Follow-up work (faucet replacement and shutoff valve replacements) had to wait for a building-wide water shutoff. When I learned on Jan 23 that a shutoff had been scheduled for Jan 31 (a limited, 3-hour window that happens maybe a few times a year), I contacted Drain Man immediately--speaking with the office manager and following up the same day by both text and email with full details. (These communications had concluded by 1:15 p.m.) By 11:30 a.m. Monday morning I hadn't heard back. When I called again, (the call rolled over from the office directly to the plumber, who said he was on his back underneath someone's sink), I was told nothing was scheduled and was asked for the work details again, despite having already provided them. When I expressed concern about the multiple provisions of the details--given the tight timing--the conversation was ended abruptly by the plumber ("I'm busy"). This experience suggested organizational and communication issues. That impression was reinforced by the fact that my landlord had also been waiting on an electronic invoice from the December visit and still hadn't received it by Jan. 12. Bottom line: if you're judging purely on workmanship, I have no complaints. But if timely communication, clear scheduling, and not having to repeat yourself matter to you, this may not be the right fit.