Well, I enjoy shopping at TORRID. I like going into the store to shop, and ordering things online…read more I just had the displeasure of returning a blouse to the store. I walked right up to the register where there was a lady standing and I said hi , and she looked right at me and then turned her back and walked away back to the changing rooms. She slowly came back and very coolly greeted me, and I returned a blouse that I didn't have the receipt for, but I had my order email and she entered my phone number and very quickly returned to my blouse and credited the card that I paid with. I was going to shop the store but her bad attitude-vibe was an easy decision for me to leave without purchasing anything else today. I am not sure if Cha'Kell is having a bad day or not, but she needs a better attitude.

Covid response: they are limiting the amount of people in the store. There are lines marked outside…read moreof the site for people to stand in line and socially distance. When they get in the line to checkout, there are also marks on the floor to keep 6ft distance as well. The fitting rooms are back open and they are cleaning in between customers and cleaning the clothes that people don't want. I think they are doing well with cleaning and making sure people are spaced out. I love this store. The clothes are cute and made for my body. I do have to try everything on because everything runs a tad bit different but I love it. The return policy is decent too. I never have any issues. I do wish they would have more sexy clothes in the store. Most of the sexy clothes are online. Prices are higher than I like as well. The people that work there are very friendly and helpful. They pretty much seem to help everyone that comes in the store all the while giving them all the deals when they come in. Love this store and will always shop there!

They need to staff up, but the folks that were there were pretty great, especially the older…read moregentleman that helped me. I think in general, people go to Jos A Banks for the service, and they're uncomfortable at best, scared at worst - and having someone there to help with that is important. Now - they need like six more people than they had when I was there, but the folks there were great. I have trouble finding options that work with my sizes, and he helped me order in custom stuff, was honest about what would and wouldn't work, and in general did exactly what I was hoping for. I would have liked more of his time, but he had 4 other customers to help, and I understand - but if anyone from corporate is reading this, y'all need to staff up, that man is working too hard (but at least he's kinda making it worl)

I wish "0 stars" were an option on Yelp. My husband and I had a "0 star" visit here on Sunday…read moreafternoon. We were looking for dress jeans and a blazer (minimums) for my husband's upcoming months of corporate travel. We typically do not shop at Jos. A. Banks due to snooty 'service' here years ago. Well, nothing has changed for the better in those years away! Two older salesman were unbusy and stationed throughout the store as we entered and began browsing the selection. No one at any time said "hello" or " let us know if you need something". We might as well been ghosts! We browsed further and my husband tried on 5-6 items and had planned to purchase several. Alas, neither salesperson could be bothered to come to a register or speak to us. One kept busy with a wedding party couple while the other simply had no intention of making a large sale, apparently. We left several items we'd planned to purchase up on the counter & left.