Poor customer service. I've shopped at Maurice's for over 20 years. Their styles used to be more diverse for more ages. Their 4 collections used to give a shopper many choices, the selections continue to dwindle. The staff at the Idaho Falls location continues to get worse and worse and when you attempt to call the district manager and then decide to call the corporate offices all you get are false promises. Your extremely lucky if one of these customer service representatives manages to say hello to you. Your even luckier if they manage to stop gossiping with each other long enough to actually help you. My last visit, there was no greeting, and while the associate was returning an online order she was talking the entire time to another associate, gossiping about another associate who was late. They childishly have a timer set to know that another associate may walk in 45 seconds late and loudly to one and all announce that she over slept. For years now the management in this store continues to get worse. I have started to shop only online and only make visits to the store when absolutely forced to return something. Even that is getting too much to endure. I am aware that good help is hard to find in certain situations but the fact that corporate offices promise you will hear from a district manager that never calls, and that same person hires these managers what more can be expected in the trainings of a manager or management team in holding people accountable to the most simple of common courtesies when they don't do the job themselves? No wonder these people think it's acceptable to stand around and talk to each other rather than taking care of customers. read more
