The service I received was amazing. My husband flattened my tire and decided to replace all four tires. Mavis was the only placed that was able to fit us in at such a short notice. Marlon was professional and very knowledgeable. He assisted my husband over the phone. In person, the quality of service was impeccable. Not only did he changed all four tires, he balanced my tires, and did a wheel alignment on my car. Despite being a headache, Marlon made the process less stressful. Marlon deserves a raise!!!! read more

Mavis Tires & Brakes - Tires Near Me - Saraland, Alabama

Originally took my truck to Mavis on Schillinger...what a disaster. Long story short, new tires installed were unbalanced, wheels not torqued, TPMS not checked, weights falling off etc... Took it to the Mavis in Saraland and they fixed everything. Runs great now. Thank you! read more

We will never use these guys again. My wife went in for a 9am appointment as set on their website per their request. She is still sitting there 4 hours later waiting for the vehicle to be completed. A simple oil change and Tire Rotation. Horrible Service and No communication on what is causing the delay. Stay away from this business!! read more

If I could give this business less than one star, I would. This business is completely predatory. If their customers cannot pay the whole amount of their service at once, they encourage them to get a flex pay agreement. They do not explain the terms or conditions of the agreement. The bill for the work was over $600 and it's been paid on every week since the first week of November. Now, they're saying over $800 is owed. These are predatory lending practices. Not to mention this business is not BBB accredited. In fact, their score with the BBB is an F due to their practices and the massive amount of customer complaints. We went up to the store to discuss the bill and spoke with Zac Blocker, who is the store manager. He was completely unhelpful, rude, and condescending. I've never seen a business that's run so poorly. Edit to respond to comment: Yes, your business is immediately paid from flex shopper. You encourage people to get more work done than is necessary because you know a third party will pay for the entire bill. The fact that you're even associated with that company who practices predatory lending is extremely concerning. To pay over $1000 more than something is worth, how can that ever be right? Reevaluate your business and practices. Greedy and predatory. No wonder you have an F rating on BBB. read more

I've used these guys to fix a tire before and they were really good guys! They got my tire fixed in a reasonable amount of time and I haven't had trouble with it since. read more

Terrible customer service and poor tact! I will take my business else where. Wish I could give it a 0!

7 months ago we bought a tire from Mavis and they put the wrong size on my car. Three days later they agreed to replace the tire, but lied to me about to value of the new tire saying it was "the same price" when it was a completely different name brand and size. I looked up the new tire value and when I confronted the worker, he just said "oh yeah you are right, my bad." These people are scam artist who try their best to take advantage of people who don't know anything about tires. Now 7 months later, this terrible tire they put on my car has a 2 inch tear in the side wall without any major potholes hit or anything. If I could give negative stars I would. DO NOT GO TO MAVIS IN SARALAND. read more

If you'd like to take up permanent legal residence at this shop every time you wanna get an oil change or tires worked on, this is the spot for you. There's always plenty of employees running around the shop when I go in and I've never spent less than 3 hours there. I've finally learned my lesson and will take my business elsewhere. Go somewhere else. read more

Terrible customer service. I went in for a deflated tire, scheduled an appointment at 8am Saturday. Told me they couldn't fix it at the tire, ordered a new tire for 2 days shipping. They ended up ordering the wrong size tire. A week later the new tires arrived and took all day to install. That's my last time bringung my business there. read more

We had a flat tire in our hotel parking lot and had to drive to New Orleans for business. The guys were great, helpful and quick. We were on our way in 4p minutes! Highly recommended. read more

Brother in law bought 2 tires, and due to the fact his car has capped lug nuts asked for them to replace a couple. Their "tech" went to his truck and put some on that were the wrong size stating all Fords use the same lug nuts. When the tire came off their guys came and put the tire back on and told him to drive home using the same wrong lug nuts. When asked how they didn't know they were wrong the manager said "metric and SAE are the same anyway" that level of incompetence has no business working on cars ever. 2 weeks later the car is still not fixed because they have "someone" painting the fender. Honestly he could have been killed, the rear tire was over a foot off the ground when he got stopped at the ditch and they act like it's a normal thing. The manager keeps promising the car will be done "tomorrow" and he's having to pay for part of the rental because as the manager put it "you got yourself into a mess" yes he did, he stepped foot in this business. They have no ethics at all read more

Against recommendations NOT to use them, I called Mavis in Saraland AL and had them order tires with a scheduled appointment the Saturday before Memorial Day. Unbeknownst to me, I was speaking to NY call center. When I showed up to get tires installed, I was told there were "5 cars ahead of me and they were wanting to get out of there by 5 PM". I asked why no one bothered to call and let me know they couldn't get to my car today. The guy said they "don't really communicate with the call center" and I could come back Tuesday (seriously??) I won't be back Tuesday, or ever. If you can't call a customer and save them from killing a day to NOT get service, you're not getting my business. Poor customer service is inexcusable when other choices are available. Simply a reflection of life in 2019. read more

Sure do miss the Trax guys! If anyone knows where they went, let me know. It took me 4+ days to get the Mavis guys to correct an issue with the tires I purchased from them on 6/7/19. Instead of admitting in the 1st place there were issues with the brand (Nika Avatar) they were putting on my car, they balanced them 4 different times/ days. Plus told me it was something else that was wrong with my car. Took to another place only to be told there was nothing wrong with my car, except the tires. I was without a car for almost a week because they wouldn't just replace the bad tires they put on. It took me raising my voice to get things done. Finally @ 8:15 last night I left with a new set of tires. read more

The manager was not people friendly and kept talking to me like I was stupid I think its because I'm black because he never tried to fix my problem read more

i got front tires on ram 3500 along with front end alignment due to truck pulling to left and steering wheel off in truck. when i got truck back, exact same as it was. i went back and they said it was right and said they could not adjust steering wheel unless it throws alignment off. guess they are unaware of adjustment right at pittman arm..... also said there is no camber/ caster adjustments on that truck, which there are. why take on jobs if you cant do it right? and dont try to bs someone that was a master tech for dodge! edited they charged me to balance rear tires on truck, it shakes worse now than before and i had them change my oil and provided the oil and filter. just looked at filter under truck and it has my old kn oil filter on it. problem is i gave them a fram premium oil filter to put on truck! so looks like they charged me for all this stuff and didnt do shit! crooks read more

I have been going to what was Trax since I was 16. They took care of me every time. This past time I went to what is now Mavis Discount Tire to get an oil change. 4 hours later, $40 turned into $400. I am a woman and had lost my voice and was very sick at the time.. they took advantage of me. My car was fine before but now the parts they claimed that needed to be replaced are actually giving me problems. I HIGHLY RECOMMEND ANY OTHER PLACE!! I wouldn't give this company one star on the rating but it makes you. read more