Went in looking for a bowlpiece after shattering mine. its a cute little shop and i was helped…read morequickly and kindly to pick out a new one. got rang up, paid the $10 or whatever (great value over like ordering online and having to pay for shipping and waiting for it imo, esp given the good quality.) all in all, it was a great experience and ill def be back in the future for my smoking needs instead of relying on the internet

Bad service from one individual. From the start the associate did not exhibit the bare minimum of…read morecustomer service; was on their phone, did not greet, and was dismissive. When I asked for a product, I was met with a look and silence. When I asked again, they responded with "I heard you. Can I see your ID?" The issue wasn't asking for my ID, it was the initial blank stare and lack of response, then responding  in a rude tone as if I caused an inconvenience. No one else was in the store and, again, they were on their phone prior to assisting the customer. I have gone to this place times before and have never experienced this kind of behavior. Maybe they were having a bad day, but customer service is the job. If you can't do the bare minimum, maybe don't work in retail.

I had a horrible experience here on my recent visit and will not be returning…read more The first thing I noticed when I walked in was that the entire warehouse feels like a fire hazard. There is far too much inventory crammed into the space, stacked in a way that looks unsafe. That immediately stood out. I had been here once before about three years ago, and at that time the owner was pleasant. Unfortunately, this visit was completely different. I asked for The Judge by My Father, one of my favorite cigars. As the owner brought it to the counter, I politely asked to hold it. I very gently squeezed the cigar to check for freshness, which is common practice in cigar culture. Instead of explaining his policy or engaging in conversation, he snatched it out of my hand and snapped, "We don't do that here." I explained I was only checking if it was fresh, but he became defensive and confrontational. At the counter, he made a comment along the lines of "we don't do that s*** here," and implied that because he has so much inventory, his cigars couldn't possibly be stale. My perspective is the opposite, if you're sitting on that much product, freshness isn't guaranteed. Large amounts of inventory don't necessarily mean high turnover. Rather than using that moment to educate me as a customer, he chose to escalate the situation. He stared at me for about 20 seconds as if we were in some kind of standoff. I told him to just cash me out. Then he asked for my ID, made a sarcastic remark, and processed the sale. To make matters worse, I watched him engage the couple before me and offer them his loyalty "stamp program." He never offered it to me, which only reinforced the poor treatment I received. The bottom line is that cigars are about more than the product, they're about people, community, and the experience. You can have the best cigars in the world, but if you don't treat customers with respect, the business won't thrive. Owners who operate with this kind of arrogance eventually see their shops close down or pass away with them, because the next generation doesn't want to inherit that type of reputation. I spend roughly $1,000 a month on cigars. I'm glad I found out now that this is not the kind of place I'd want to be a regular customer at. In the end, he got his $14 for that cigar, but he lost any future business from me. Unless there's new management or a dramatic change in customer service, I will not be back.

I learned of this brick and mortar small business from an online shopping pipe smokers forum. I…read moretook the 40 minute drive and arrived at the shop in Danbury, CT to check out his pipes and tobacco selection. What a great experience!!! The owner warmly greeted me and he took the time to show me his items for sale - I ended finding a very rare sought after a Peterson Christmas pipe from 2014 !!! Simply amazing! I was super excited!! The price of 139$ was WELL below what he could have sold it on eBay for . Definitely going to treasure this. He also carried nice selection of curated tinned pipe tobacco. His prices were reasonable ! I could have easily spent hours in there with the friendly staff checking out the selection. I bought the pipe, several tins and accessories- I am 100% going to make the trip a few times a month to patronize this shop. It's sad that shops and tobacconist like this are rare these days ! I can't wait to go back ! Thank you JP

Amazing customer service. So friendly and accommodating . They go above and beyond to helpread more

Great service! This Westchester NY gem has it all. Top selection of your favorite cigar brands!…read moreThis cigar lounge will not disappoint, bring your favorite beverage and friends , enjoy the comfy seats and warm atmosphere!

Nice selection of cigars that are well maintained! The prices are reasonable. The manager and the…read morewoman who run the retail store and lounge are very knowledgeable about cigars and very nice! The lounge is primarily for members, yet they welcome the public access to the lounge for a nominal fee until the retail store closes, which I suggest that you get there early enough before they close. It's a really nice place and very well kept!

Standard head shop with a nice laid back vibe. The people who work there are genuinely friendly and…read morehelpful if you have a question. Bought many pieces there, almost all chameleon glass and very pleased with the quality. Parking is ok and it's exterior is non descriptive. Will continue to go back a good head shop in Danbury.

Great merchandise and good prices, very cool helpful staff. Ideal local place for all your schmokin…read moreneeds.

Hands down the best experience I've had buying anything . Robbie , chetanya, and jack are some of…read morethe most hospitable people I have had the pleasure of meeting . If you want it , they have it ! Vast selection . Best prices around too! Great shop , great people ! What more do you need ?

My previous online source from Chicago stopped shipping all products so I decided to do a little…read moreresearch on a reputable Vape Shop near me that focused mainly on Vape products and stumbled upon Twilight. Very happy with my experience. Knowledgeable staff, patient and friendly too. The recommendations made were great, staff did a quick tutorial on working with the device as well. Sam jumped in towards the end of my purchase and we chatted for a bit. I echo the sentiments of other Yelpers... really good guy. Highly recommend.

The store has a Big selection, staff was very helpful and I would definitely shop there again.read more

I'm from California and was visiting friends in Danbury when I decided to stock up on a few cigars…read more This shop looked right--and it absolutely was. Their large humidor is impressively stocked with a wide variety of brands, and I was able to find several I had read about and wanted to try. The young lady behind the counter was very friendly, courteous, and offered help with my selections. Prices were reasonable (especially compared to California), which was the icing on the cake. When I got home and lit one up, it was perfectly humidified and burned evenly. I highly recommend this clean, well-stocked cigar shop. I'll definitely be returning whenever I'm back in my hometown of Danbury. --Mike Ross

A++!!! There are a few cigar stores in my neighborhood but this is easily my new favorite. The…read morehumidor is quite big. Staff is friendly and helpful. Definitely not snooty or elitist like another nearby store. I'll go the extra mile from here on out. SHS will recommend their staff picks if you are feeling adventurous. I will most certainly be back next time I get paid, boyeeeee. Now all that aside, I'm surprised there's not more reviews for this spot. IN FACT, there's one super-legit review from a guy named Johnny A that's swept under the Yelp rug. WTF Yelp, how do you decide what makes the cut and what doesn't?