This happened at 3500 St Martin W, Laval. (#8384)
September 3, 2024 Ref # 105124
Yesterday, I bought a patie de foie to serve for guests, in the afternoon. When I opened it, it was grey all around the edge. So, of course, I could not serve it. The expiry date is September 25, 2024.
We had an appt at 9:00, this morning, we went there first. And went to Maxi about 9:30 to return it.
The girl at the "courtesy" counter, was very rude and condescending. She said that it was hot .(It was actually cool). (and refused to refund us.) We asked to speak to a manager and she said, there was none. I asked for her name and she said, "I have no name." I went to talk to the young man at the self serve, (Junior? whom I see every time I shop there) She told him, Don't talk to them. He was stunned by that command.
I have been shopping at this location for over 10 years and never received service like this. All the employees have always been polite and friendly.
PS: In all these years, this is maybe the 2nd time I have returned something. read more