I wanted to help a friend who recently moved. During the move, one of her favorite prints got…read moredamaged. I sent Randall's a picture (1st one). I was familiar with Modern Masters Metallic paint but was not sure what color would be best to use to try and repair this print. She recommended the Brick color and she was spot on. (2nd photo). I do not recall her name but would like to acknowledge her expertise. This is why I keep going back to Randall's especially with projects such as this. They know their stuff.

Extremely dishonest. Charged my credit card more then twice the amount indicated in our phone call…read more I will not return

Tonya and her team at To Do Done recently installed flooring and painted my sister's 2-bedroom…read morecondo in Gloucester. The did a great job and were very kind to my sister who was living in the condo during the work. I've done quite a bit of painting myself and the quality of the prep work exceeded my expectations and ability. The condo had not been painted in quite some time, the team removed carpet and wall paper, replaced trim, installed flooring and painted the walls, doors, closets and ceilings.

My experience with To Do Done was disappointing. They provided an initial estimate, then indicated…read morethat any additional work would require a "change order". Their estimate was a bit higher than other companies, but I decided to go with them since their reviews were so positive. Unfortunately, after they had completed demolition, I was advised that they had forgotten to include the cost of labor to tile the shower (the main element of the project) so I then received a "change order" of $3300 for that work. There were several occasions where I was provided with a change order that was over double the cost of what I was quoted, and they would then reduce it with no explanation when I questioned the amount. At one point they attempted to charge me for labour to install a vanity when I had already paid for that in the original estimate. I'm not sure why this problem kept occurring, but had I not been diligent in asking for clear breakdowns of the change orders, the renovation would have definitely cost a lot more. At the outset I made it very clear that project management was important to me, as I was renovating my only shower and needed to find alternative accommodation. I was told that I would need to be out of my home for approximately three weeks, with a five-week duration for the entire project. Unfortunately, it progressed so slowly that I was out of my home for almost seven weeks, a huge inconvenience. I understand that delays happen, but at one point I was informed that my designer did not order enough tile for the shower. Inexplicably it took them over a week to get more tile from Toronto, resulting in me being out of my home for an extra week. No apologies or acknowledgement from the company for that mistake. Everything ran late, and it was two months before I even had sinks in my bathrooms. They eventually tried to blame the delays on my ordering custom bathroom vanities, which would have been believable had they ordered the vanities early in the project, which they did not. Overall, it ended up taking an unbelievable five months to complete my five-week renovation. In fairness, the last six weeks were primarily a negotiation about the damage they caused to my hardwood floor during the project. They ripped up the varnish with their tape, attempted to repair it many times only making it worse, and then had the audacity to send me a change order for $3000 to refinish the floors. We eventually came to a resolution on that issue, but it was a very painful process. For all the frustration experienced during this project, thankfully the work turned out well, aside from a few minor mistakes. There were certainly glitches along the way, such as both sinks leaking upon installation because an apprentice did the work with no supervision (again, no acknowledgment or apology, just business as usual I guess), but overall the quality of work seems good. However, if you are looking for competent project management and a company that takes accountability, I would look elsewhere. Twice during the process I contacted the owner to express my dissatisfaction, but that achieved very little. The first time she blamed everything on the designer that she fired mid-project and did not replace, and by the end of the renovation she blamed everything on her project manager. It was surprising that a reputable company owner wouldn't understand that she's accountable for her own employees. Despite the many problems and delays I experienced and the fact that she told me she was "embarrassed" by the project, she did not offer any type of meaningful compensation. She did not even offer to waive the $2400 "design and management" fee, even though she fired my designer, and the project was clearly mismanaged. To the contrary, the project ended with her trying to get me to sign an agreement to not post a negative review, which certainly provided me with clarity on why their reviews are so positive.

Capital Mortgages is a mortgage brokerage that offers mortgage services including residential and…read morecommercial financing. They also offer consultancy services to secure financing for home purchases, refinancing and transfers. They are based and operate in Ottawa. They have extensive experience in real estate, mortgages and dealings with banks and lenders. My wife & I bought our first home in 2005, thanks to Capital Mortgages. Upon deciding on the home, we applied for a mortgage with one of the big banks that was offering a "special" rate for home buyers in the community. Unfortunately, this bank insisted on a co-signer, something I was not comfortable doing. Fortunately, I was referred to Capital Mortgages. It is owned by the parents of an old acquaintance - who competed with me during the courting phase of my relationship with my wife. But that's another story. Capital Mortgages secured a mortgage for us, with another big bank, at a much BETTER rate, than the "special" advertised rate that was previously offered. How did they do it? It was explained to my that the big banks are still very old school. When they lend money, they want to lend to people who fit in their neat, tidy square box. On our own, we were out of the box. To put it simply, Capital Mortgages helped us fit into the big bank's box. We were very fortunate to have Po Krepski working for us. Throughout our relationship with Capital Mortgages, our expectations have been exceeded time and time again. We have been consistenly surprised with the superior services provided. It's a great experience to deal with a business that takes customer service so seriously. Capital Mortgages have always made my wife and I feel important and appreciated. They go the extra mile with little details like cards on our birthdays, and Christmas. They make doing business very easy. They have consistently given more than expected. Capital Mortgages is the only financial business that we recommend to friends and associates, and because they are simply the best at what they do.

We purchased our first home in June of this year. Initially the service that we received from our…read moremortgage broker was fantastic and we felt very comfortable with our decision to have Donna as our mortgage broker. We explained to her that this was our first time purchasing a home and that we were looking for someone to hold our hand along the way, as it was something that we have never done before. We even recommended her to two of our friends who used her to purchase their condos. About a month out I began noticing some red flags. A family member was gifting us a sum of money and Donna had recommended that they transfer the money to us in multiple small amounts under $200 over a few weeks time so that the lender didn't question the funds. This was HORRIBLE advice that I am extremely happy we didn't follow as my transactions (anything over $1,000) were questioned to as far back as January 2017. Instead, my aunt provided us with a letter explaining the circumstances in which the funds were being provided. During the process, Donna had told us to budget $1,500 for closing costs with our lawyer. We asked countless times whether there were any other costs that we should budget for in relation to the purchase of a home, every time her response was no. We really put our trust in her as an expert, as mentioned previously we were looking for someone to hand hold us through the process. It was a BIG surprise for us on our closing day when the lawyer told us that our final bill would be roughly $3,500. The difference was not his fees but various fees that we should have been informed about by Donna (ie: tax on CMHC, FCT insurance, repayment of property taxes to previous owners). Our lawyer was extremely surprised that she did not mention these fees to us. One week prior to getting our keys, after providing all of our statements and transferring our down payment to the account that we were having the payment come out of, we were told the documents we provided were not good enough and were confusing to follow (ie: pulling RRSPs out as a first time home buyer). It got so down to the wire that we risked not being approved for our mortgage. We had to re-pull all of our statements which created an even bigger mess as the funds had now been transferred into our chequing account and nothing matched the original statements anymore. It was very difficult to obtain the statements as they were not accepting the ones that we downloaded from our e-banking. Most banks don't have the ability to pull statements in the branches either, they must be mailed to you. I ended up looking like a crazy person, crying to the bank manager, pleading with him to help me get a statement in time so that I didn't lose my mortgage. Two days before our closing date, we finally got notice that the new statements we were able to provide were acceptable. Our first mortgage payment was supposed to come out at the end of the month. Mid-month over $300 was taken from my account from the lender - I had no idea that this payment was coming out and was put into an NSF situation. I emailed Donna to ask her about it and she was on vacation with no contact for assistance which she was gone. It is the summer and my issue isn't that she took vacation, it's just surprising that with an large organization that someone isn't available to assist in her absence. It's been a week since she has been back and I have yet to hear from her about how the mid-month transaction affects my payment schedule, as our property taxes (which is what I assume the payment was for) and mortgage payment are supposed to be rolled into one. I had really hoped that my experience was just a one off where the ball was dropped. I recently asked one of my friends who also used Donna (on my recommendation) how her experience was. Sadly, it was even worse than mine! Apparently Donna made an $8,000 error in telling her how much her down payment should be to offset her debt ratio. When she went to her lawyer on her closing day, she had a cheque for $20,000 rather than $28,000. $8,000 isn't exactly easy to come up with at the drop of a hat - she had to delay her move in day by two weeks (if I remember correctly) and incurred astronomical costs from the builder to do so. Her mom had to provide her with the additional $8,000 and now owns 1% of her home. My other friend, who I recommended use Donna, has not closed her condo yet. I am hoping her experience is much smoother but have recommended that she change brokers to avoid any mishaps. If you plan to use Capital Mortgages, be sure to do your home work, that is my biggest regret. I had thought we had asked all of the right questions but I would recommended looking into the questions yourself as well, especially as a first time home owner. Personally, my plan is to renegotiate my mortgage with another lender the minute that I can do so without paying a penalty.