This is IMHO the best place to buy tiles for your home renovations. But don't expect to get away…read morefrom here inexpensively! It's a higher quality establishment, where you will pay for what you get, and be happy with the results. The service is good, and the staff is friendly and helpful. After looking and looking, going from hardware store to hardware store across the city, finding tiles that were not quite right, we finally caved in to come in and look at what these guys had to offer. I have to be honest though: at least one of the hardware stores told us the same thing they told us here - you couldn't walk away with the product; they had to order it in from somewhere else and it took time (a week or two, at most). So if you're laying tiles, take the time to plan for enough time to complete the work. Still, this establishment had some of the nicest displays we saw anywhere; it was well worth the trip out here. In our particular case, we brought a piece of the existing tile to compare with, so that we could find a complementary colour. This worked well for us.

The product is comparable to what you will find elsewhere, and there is nothing special about the…read morepricing. Buyers need to beware that they have a non-published 30-day return policy on any excess tile. The count for that 30 days is as soon as the tile arrives in their warehouse, not when you receive it. Customer service is horribly lacking and exceptionally short-sighted. I would not buy again. Many other choices in Ottawa that are more customer focused.

We recently had our 2 car garage floor resurfaced and we couldn't be happier. The two installers,…read moreZach and Jacob, were knowledgeable, efficient and very accomodating. Kevin Godin, the business owner, has been very professional in all our dealings. We had a number of other quotes and Garage Kings offered us the best choice with regard to price, warranty, and a reasonable completion date. Paddy G. - Kanata

Amazing work, very professional and pleasant to deal with, from coming to give the quote to…read morearriving on time and doing a quality job...would not hesitate to recommend Garage Kings Ottawa

I got excellent, friendly and knowledgeable service from beautiful Ellie at Euro Tiles Outlet…read more Thank you Ellie !

Terrible customer service. I have been trying to work with them for over 6 weeks on duplicate…read morecharge that was the result of their payment terminals not working correctly. They have admitted that they can see the duplicate charge but are making me jump through hoops to get refunded which has still not been resolved. Never mind that I need to keep reminding them about the issue as they will go weeks without replying to me. Awful. Will never return.

We just had a Mannington Adura floor installed and we are extremely pleased with the result and the…read morecustomer service from beginning to end. Ray was extremely pleasant and professional and did an excellent job of estimating the job. Peter -- the installer -- was the hardest working installer we have ever dealt with. In addition he was friendly, upbeat, efficient, and a perfectionist. Everything was done beautifully at every stage and he cleaned up at the end of every day. I would have no hesitation doing another job with Alexanian. Thank you Ray and Peter.

Overall satisfied with the installation of carpets but would not return as a customer to this…read morelocation and likely any other location due to poor customer service. Installed product was done as I expected, and the install team was very professional and met my expectations. To note but was not an issue for me, the installers arrived a ¾ of an hour into the installation window and install took marginally longer than expected window, but were clearly working to their capacity, just the estimation was likely off. Customer service was below an expected level. During measurement, Chris Foley (Manager) did not take any Covid 19 precautions, and closed into within 2 meters from myself, resulting in me having to take precautions from him vice him from me in my residence. Managed to not touch much but did help himself to sit at a table. Not satisfactory in todays world and resulted in the customer having to do work to sanitize after his departure. Manager attempted to up sell me to resurface more than was requested, using the safety of my kids and the dangers of hardwood floors as the rational to resurface more of the desired spaces. This is an incredibly low tactic which in retrospect should have made me reconsider conducting business. I was only provided an invoice once I demanded on the day of installation, with the manager suggesting that the carbon copy previously provided was sufficient. My insistence of a line by line invoice seemed to be a large inconvenience for the manager but he indicated that he thought it had been previously sent. When questioned about lack of clarity of the invoice, the manager became curt and aggressive towards my wife, and did not want her to transfer to me, assessed as my wife as an attempt to bully her. When transferred to me, his first statement being that he would pull the team off the project immediately and how dare I question someone who has 35 plus years of experience. This is a bully tactic and should not be in tolerated in the current world. The manage refused to listen to me, cutting me off by saying that he would answer my questions, despite me not yet finishing my sentence. I never actually was able to ask my question and ultimately did not receive satisfaction to my questions. Of concern, the manager had a series of answers to provide prior to being asked which indicates that he often receives questions signalling that there may be a pattern of the business not be providing information until asked for it. Despite the understanding that the customer was to remove the existing carpet "lift the carpet on the Invoice", on the day of the install I was informed that I was to coordinate the disposal of the old carpet. Minor inconvenience but something that could have been done prior had the expectations been better laid out. The manager accepted that he did didn't articulate this nor that he put it on the carbon copy invoice, suggesting that disposal costs the major portion of the $0.50 per sq ft that they charged vice labour to remove the carpet, underlay, and staples. An efficient business may have offered to do amend the contract and add the disposal at $0.50 per sq ft to make profit, but it was not offered possibly not possible due to final payment was processed prior to start of the job. Overall more of an annoyance but very much encapsulates the customer service provided. Recommend anyone using this business avoid dealing with the manager, or conversely go to the other location on Merivale Rd, as it is 20 minutes away and has much better reviews.

Great service and great price. Unlike the other reviewer of this company I had a very positive…read moreexperience. I had water leaking into my basement from the window well which caused a lot of water damage. When I called up the company they sent someone out right away. After a quick inspection they were able to determine the cause and had it fixed within an hour. They also noticed that my down spout wasn't set up correctly and fixed that as well. They were very professional and friendly even offering advice on how to maintain the window well so this wouldn't happen again. I would highly recommend this company!

After contacting Ardel and speaking with the owner, Chris, we waited over a week of promises that…read morehe would come inspect our foundation issue (we understand, October is a busier time). The day arrived for our appointment, it was a cold rain, and it was very evident that he was not prepared (in how he was dressed to inspect outdoors), nor did he seem to care less to have our business. He provided some alternative (interim/band-aid) methods in 'managing' the issue indoors, drill holes to let the water run down below the floor (drain off). He seemed rather in a hurry (didn't want to get his senior head wet; that's the message he literally gave us) and didn't even show interest when I had other concerns at the back of the house. Within the next couple of days it continued to rain and our back window well filled, causing other issues that he did not address with us. We ended up going with a competitor who was fair, friendly, helpful and interested in having our 'little job' business.

Furniture repairs can be a challenge. I tried several online services, and what I got was a…read morerequest that I take photos! Then I reached out to Henderson. They had a storefront in Nepean, qualified repair staff and great personal service. Our repairs were completed in one month, communication was excellent and the cost was reasonable. I recommend Henderson for their excellent work and thank them for their great communications.

I have rarely been treated so rudely by a service. After waiting for more than six months for a…read morepromised order to build a cabinet , I was suddenly completely ignored. Emails requesting an explanation went unananswered. If I had been told that there was no time for me after all, I could have looked for someone else sooner. So disappointing.

Received a quick quote for carpet inside home…read more Had a decent selection of choices and prices were reasonable. Very responsive. Ultimately, decided to go a different direction but appreciated quick response and reasonable quote.

I am absolutely delighted with my new kitchen and bathroom counter tops and sinks. It was a project…read morethat I had been contemplating for awhile. Thanks to Jennifer Curry , a seasoned designer and professional I could not be happier. Jennifer's product knowledge and sense of design made me feel confident that I was in capable hands. From start to finish Jennifer followed up with me through each phase of the project. When the delivery of my kitchen sink was delayed, her dedication to customer service kicked into full gear and resolved to issue very quickly. I really appreciated that. I want to give a shout out to the TGi team who made this project come together. Each and everyone involved was professional and brought their " A" game . A shout out to Steph who templated the job. He is a mathematician genius. The installers , Mohammed , Damien, Malek and Nath. Bashir, Felipe and his assistant. There is one other installer whose name I didn't catch. I don't want to leave him out. And to Diego, thank you for picking up your phone when I called to get an up date. I truly appreciated it.

Found them by accident when we were looking for a specific granit. I wish they had come up sooner…read morein google searches. Would have saved us a ton of time! The selection is amazing. So happy with the quality of the product but also the install and professionalism. The gentleman who came to measure and install were fantastic! We've had our counters in about a month. We were even able to get a cutting board out of it for an added piece for hot stuff . Very happy. Definitely recommend this business.