Thank you for all the helpful and professional care I have received from my regular md and lab…read morealong with the Urgent Care staff. I sure know I can get good care there.

Went in with a leg injury and they claimed it was a muscle sprain but when it progressed to a worse…read morestate within 24 hours and doing as directed I went to another urgent care to find out I had a torn muscle. They had not even checked the area or looked into what was happening and I had to wait for 20 minutes for a 3 minute meeting that lead to nothing.

Dr. Michael Hartman was the emergency room physician that was assigned to care for my father when…read morehe was brought in via ambulance in December. My father is 83 years old and has a myriad of medical issues ranging from cancer to congestive heart failure. He had a fall and was crying out from low back pain. When it hadn't improved a few days later, my mom wanted to bring him to urgent care, but he was in so much pain that she could not transfer him to his wheelchair to get him in the car so that's when the ambulance was called. Several hours had passed and I wanted to find out what was going on with my dad and was put on the phone with Dr. Hartman. Dr. Hartman was immediately hung up on the fact that my dad has dementia. We know that he has dementia, but it is quite mild. He still watches the news and knows who we are and can play sudoku and cribbage with the best of them. Dr. Hartman informed me that he did not see any indicators on the images as to why he was experiencing pain so he said to me "it's all in his head, he has dementia". To which I replied, "I do not believe that he is making this up. I know my dad and he is cognizant enough to know what is going on and even if he does have dementia that doesn't mean that he can't experience pain at the same time" I then said to Dr. Hartman that "it seems very inhumane to not treat an elderly man's pain just because they have dementia". Dr. Hartman then said to me and I quote. "That's really obnoxious of you". So he basically called me, obnoxious for trying to be an advocate for my elderly father. He then said "there's nothing wrong with him". "He's going to be discharged so someone needs to come and pick him up." My mom and I arrived shortly after that conversation it was in the evening and Dr. Hartman had left for the night. Another doctor had taken over his name was Dr. Fazzari and he was professional, kind and wanted to help. We spoke with him, and I reiterated the fact that I did not believe that this pain was psychosomatic and that there had to be something more causing his pain so Dr. Fazzari, wanting to be thorough and reach an actual diagnosis, ordered CT scans of his spine and head to make sure that there wasn't a brain bleed. Guess what, a few CT scans later and my dad has TWO fractured vertebrae. We found out that Dr. Hartman for some strange reason ordered x-rays of my father's hips and not even of his spine when he was brought via ambulance for lumbar area back pain. So not only is Dr. Hartman rude and callous he is inept and took imaging of the wrong body parts. But I don't think it really mattered because he was so hung up on the fact that my dad had dementia that he could've had a sword plunging through his body and he still would've wrote him off as making the pain up. Another issue that I have is this whole time before and after they had confirmation of fractured vertebrae, they only treated my father's pain with Tylenol. An 83-year-old man with everything under the sun wrong with him, including liver and kidney failure, and he received zero narcotic pain medication. They would rather risk messing with his liver by filling him full of acetaminophen than giving him an opiate that is FDA approved to treat pain because Mayo is an opioid stewardship hospital. This means they are going to do everything in their power to NOT administer an opioid for chronic or serious, acute pain in the emergency room. Opioid stewardship hospitals, receive funding and grants for providing subpar alternative options. This will affect you or a loved one at some point in your life. Dr. Hartman engaged in an egregious violation of medical ethics, (do no harm?) and I'm appalled that he would treat a patient, an elderly man, with such carelessness

Most unprofessional Dr. I have seen. Doesn't believe you have the right to decide what kind of…read morecare you deserve, his exact words "you don't get to make the rules"....umm yes I do it's my health. He also told me I was "stupid" for leaving one hospital to go to another. What kind of physician are you? If you see his name I would ask for someone else. Very unprofessional no comparison.

I have been going to Mayo Clinic for most of my life, and as far as the general hospital goes, the…read morecare has been more than adequate. Since 2020 however, I have seen a rapid decline in care at the emergency department. Since starting college, I've had to make trips to the ER on roughly 5 situations, mostly heart related, and most recently for a concussion. The last 3 times I've gone in have had terribly similar end results; showing up with emergent symptoms, waiting upwards of half an hour to be triaged, and a minimum of 2 hours before seeing a doctor. Today, I was waiting for 3 hours to be seen, brought back and was set in the hallway, and sat there an hour before Dr. Aaron Triplett came to tell me that they would not be running any tests, didn't even check me out to see what had happened that caused the concussion. This is following a previous visit to urgent care in which I was initially diagnosed with the concussion, and was told if symptoms continued to get worse to go to the ER immediately for a CT and MRI. After a few days, symptoms continued getting worse, my vision fading from blurry to shaky, pain level increasing exponentially throughout each day, and having more symptoms pop up before going to the ER today. After 3 hours of waiting, I was more than just let down that the people who's job it is to take care in being thorough, will be willing to cut corners and outright deny looking into why my walking has now gotten to be borderline scary, feeling like I'm going to fall every step. But they'd rather have one less patient to deal with, so they sent me home with nothing more than a lighter wallet. Would not recommend the Emergency Department at Mayo Clinic Eau Claire

I called when I scheduled my appointment and spoke with the nurse and Office and tried to schedule…read morea video visit or a phone visit with provider prior to driving four hours out to the location to be seen by a dermatologist at . I was assured that this location would be able to assist me with my immune disorder that I have was an offsite be no different than going to Mayo in Minnesota. I then drove four hours there spent the night in the hotel wasted over $300 and eight hours and driving just to get there and be told immediately by the physician that they cannot assist me with my medical issue as it's too complicated, this is behind upsetting. As I communicated with the office prior to coming out about my situation and was assured that I could get help at this location.

I owe Oakleaf and Dr Berg a thank you big time. I am the artificial joint poster child. Dr Berg did…read moreboth of my knee replacements, one shoulder, and an elbow. Perfect. Flawless. Best experience I e had yet with a doctor. Mayo on the other hand did a half assed job on my first shoulder replace, twin cities orthopedics really messed up my foot rebuild, and St Joes? Don't get me started. Oakleaf is like staying in a 5star hotel. Plenty of friendly professional help, incredibly nice facility, and ANY resteraunt would be hard pressed to equal their food. This is a class act, and will always be my first choice for a hospital.

I had a spinal fusion performed by Dr. Thapar and Dr. Wogahn. So many people on the team assisted,…read moreand they all brought very high level care and competence. Kevin, Aaron, Ashley, Kate, Eric and Becca were part of all that. I was so impressed with their culture. It is not easy to build that culture and they are continually looking to improve. I feel very fortunate to live nearby and have access to such high-quality care. I was really blown away and felt pampered and nurtured. I really cannot say enough good things about these people in this organization.

My dr I do like only compliment is how long you wait but she does cover all concerns. But now the…read morereceipt people are another story. They are rude and think they are most important. The staff need to work on the manners and they way they talk to people.

From the owner: Mayo Clinic Health System links the expertise of Mayo Clinic and health care providers in local…read morecommunities to offer patients a full spectrum of health care options.