Just wanted to show these hard working folks at ACE some love for the outstanding customer service…read moreexperience I received from their entire staff over the past few days. I called and spoke to several different employees over a few days spand of time asking them several different questions prior to making a major decision on purchasing (2) different styles of grills. One a Traeger Smoker and the other a new gas grill Weber Genesis II 335 stainless steel. They were so patient, informative, and knowledgeable. It helped make my decision easy, where I wanted to spend my hard earned money! Both Gabe the store manager and Collin were terrific. They both went out of there way to make sure every detail was covered with such a big purchase like this. Answered all my questions, got me any and all deals or discounts that could be applied! Just overall a wonderful experience from this store and their staff so I wanted to share with everyone. Purchased the grill and all the goodies to go with it Monday and it is sitting on my deck ready to use on Tuesday. Hats off to you and your team. Even your delivery driver Jeff was top notch! Highly recommend them for any needs. ACE is the place that I'll be sending my friends and family too for any business in the future! #Cheers

We love ACE of Sauk Prairie. And a special shout out goes to…read moreDick!! He is the best and most friendly sales person we've ever encountered. Always enjoyable to talk with him. He's sooooo helpful and knowledgeable about everything Ace. He is an asset to the store. Thank you Ace. Thank you Dick!

This Ace Hardware is a newer addition to Cross Plains, it opened in 2022. You cannot beat the…read moreservice at this store! The team that manages this store is beyond helpful. I have made at least 20 visits to this store since opening and have never been disappointed. During our most recent visit, we were looking to purchase 2 gallons of flat paint to match the paint we started, they were no longer carrying this sheen. The manger called local Ace stores and is driving to Deforest to pick up a case of flat paint for us. This is service that seems above the expectations.

I used to enjoy coming to this hardware store, but in the midst of Wisconsin reopening and CDC…read moreguidelines recommending masks (and within the same week of the highest death and infection rates in the state yet), none of the indoor employees are wearing masks or social distancing. If you've got someone at home who's immuno-compromised and need something because you're having a bit of an emergency (like a clogged kitchen sink, in my case), go elsewhere. I wish I had known ahead of time that no one cares to wear masks here. I would've gone somewhere else entirely. I was really disappointed. I struggled with the decision to write this review, but I think it's important to know if you or loved ones are at higher risk. I would want to know, so I'm adding this in.

Paint, hardware, garden supplies and more They may be small…read morebut make up for it in service and a smile. I know I can go and ask for something without any judgement on my technical skills to describe it! I know 9 times out of ten they will have the item. While the big box store might have it for a little less, avoiding the hassle of driving there, battling the crowds, no service, etc. will assure me I should have bought it from the smaller shop.

Very poor service. I have taken my snowblowers and lawnmowers for repairs and maintenance. On…read moreoccasions they didn't even call when the item was repaired and ready to pick up. On other occasions, the repairs were done incorrectly, had to take it back again, and then charge me again. Not any more. I have found a different place. The work is done promptly, politely, and half the price.

My husband and have the best of luck at McFarlanes! They are so knowledgeable and have everything…read morewe need at one stop!! We have bought our lawn mower and other parts there and have had excellent service!!! They make you feel like part of the family!!!