I used to enjoy coming to this hardware store, but in the midst of Wisconsin reopening and CDC…read moreguidelines recommending masks (and within the same week of the highest death and infection rates in the state yet), none of the indoor employees are wearing masks or social distancing. If you've got someone at home who's immuno-compromised and need something because you're having a bit of an emergency (like a clogged kitchen sink, in my case), go elsewhere. I wish I had known ahead of time that no one cares to wear masks here. I would've gone somewhere else entirely. I was really disappointed. I struggled with the decision to write this review, but I think it's important to know if you or loved ones are at higher risk. I would want to know, so I'm adding this in.

Paint, hardware, garden supplies and more They may be small…read morebut make up for it in service and a smile. I know I can go and ask for something without any judgement on my technical skills to describe it! I know 9 times out of ten they will have the item. While the big box store might have it for a little less, avoiding the hassle of driving there, battling the crowds, no service, etc. will assure me I should have bought it from the smaller shop.

Such a welcoming hometown store! Mick and Phil were super helpful during my most recent visit. Mick…read morewent above and beyond to help me, and provided exceptional customer service! Got some really nice and fairly priced flowers here at the beginning of the summer. The store is clean and well organized. I also appreciate their convenient hours!

I called this store on multiple occasions to check on availability of a screen replacement. Nobody…read moreever answered the phone. For example: Today Monday July 29th I called 4 times over a span of 45 minutes starting around 2:15 pm. The answering machine says we're busy, try later and hangs up with no option to leave a message.

This place is awesome!!! It has everything you need from a bolt or nut to flipping carpet. But,…read morewhat I really look for in a hardware store, is that old-timey charm and helpful people. We seriously looked like fish out of water (no pun intended) in that we were looking for fishing gear because we left all ours back in Chicago. The guy who ran the fishing and tackle department was so knowledgeable and even pointed us to the sale isle in that we were looking for something for the kids. The place was clean and organized - complete with an old fashioned popcorn maker and that darn gumball machine that my kids go crazy for. The nice young man at the counter and my husband exchanged about their military experiences and thank you's and we were on our way. BUT - that's not all! There was a great little market in the adjacent lot on Friday afternoon where we picked up some fresh veggies, bread and meat for dinner. Very charming place -- treated like the first customers of the day, even though we most likely kept them after close. Thanks Koltes!

From the owner: Koltes has hardware, lumber, garden center and interior design centerread more

No wifi. Great deals…read more Service has always been steady and friendly. Sign up for coupons and they'll come. Coupons via email and shown on your phone acceptable. Tarps galore for any project including moving items. Also, coupons and freebies in the Sunday Parade paper.

There are deals to be had. That being said, it's on generic brand name items. However, they have a…read moregreat return policy, full refund if you return within 90 days - no questions asked. We bought a pancake compressor when we were building our house that we received a lot of flack for from our builder that is still working to this day! We just recently bought a folding trailer for $250 with their 20% off coupon! Keep an eye out for Valpak or other weekly flyers for 20% off and also a free trinket, we've gotten anything from a LED portable worklight, flashlight, 7 Function Multimeter, 6 piece screwdriver set, tarp, and tape measure. It all depends on the coupon in circulation.

Very helpful staff, and usually decent deals on stuff. It's a smaller size store, so the selection…read moreis a bit limited, but they usually have what I need. A few bumps here and there, as I rented a roto-rooter and it didn't have the cable (oops), and some things are out of stock when I need them, but otherwise great. I really like not having to wonder the store looking for the right isle and item.

Amazing service! The young man who assisted me was very polite, knowledgeable and kind.read more

less than helpful not much inventory…read moreless than helpfull Asked two people. Did not want to come to designated isle with me. when asked where i could go to find what I was looking for I was told to go on line

So great to have a hardware store back in Verona! Really helpful when you need to grab one little…read morething and don't want to make the trek into Madison (#firstworldproblems). The store hasn't fully opened yet, but the shelves are stocked with everything you need and the staff were super helpful on my first visit. Great to see that they're hiring local high school kids to support the local economy. I'll definitely be back many times!

Just wanted to show these hard working folks at ACE some love for the outstanding customer service…read moreexperience I received from their entire staff over the past few days. I called and spoke to several different employees over a few days spand of time asking them several different questions prior to making a major decision on purchasing (2) different styles of grills. One a Traeger Smoker and the other a new gas grill Weber Genesis II 335 stainless steel. They were so patient, informative, and knowledgeable. It helped make my decision easy, where I wanted to spend my hard earned money! Both Gabe the store manager and Collin were terrific. They both went out of there way to make sure every detail was covered with such a big purchase like this. Answered all my questions, got me any and all deals or discounts that could be applied! Just overall a wonderful experience from this store and their staff so I wanted to share with everyone. Purchased the grill and all the goodies to go with it Monday and it is sitting on my deck ready to use on Tuesday. Hats off to you and your team. Even your delivery driver Jeff was top notch! Highly recommend them for any needs. ACE is the place that I'll be sending my friends and family too for any business in the future! #Cheers

We love ACE of Sauk Prairie. And a special shout out goes to…read moreDick!! He is the best and most friendly sales person we've ever encountered. Always enjoyable to talk with him. He's sooooo helpful and knowledgeable about everything Ace. He is an asset to the store. Thank you Ace. Thank you Dick!

Spent a lot of money on sand and pavers for a backyard project. Then added $100 delivery fee on so…read morethat we wouldn't have to haul ourselves and could have them end up as close to the project site as possible. Well, Menards sent AN EMAIL saying they would be delivering the supplies in 5 minutes! No phone call to ask where to put the supplies or say they were on the way and no door bell ring once they arrived(i was working from home at the time). They just proceeded to dump 2 stacked pallets full of our heavy supplies right in front of our garage door and left. When we alerted the store to this and that we did not receive a call, the response was less than impressive stating 'my driver always calls when on his way' and apologized for any inconvenience. Basically, management called us a liar. So much for the customer is always right. Zero attempt to make their wrong a right, and a very unprofessional to essentially call their paying customer a liar. Im just thankful my car wasn't trapped inside my garage by this expensive mishap. Zero stars.

Great customer service from this man named skyler, hes helped on several occasions and was always…read morerespectful and had good communication